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For a Retailer, embracing communities can help build better services and boost customer loyalty. Through online communities, customers can participate in defining new features and services. They can also be the source of real-time feedback to help change
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By definition, tacit knowledge is knowledge that people carry in their minds and is, therefore, difficult to access. Tacit knowledge has been found to be a crucial input to the innovation process. An organizations ability to innovate depends on its level
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Unified communications technology enables Store Managers and Store Associates to be connected in unique ways. In this demo, Chris Mayo, the technical evangelist for Unified Communications (UC) and John Rauschenberger from Clarity Consulting team
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There is an interesting trend of companies using microblogging services like Twitter to monitor customer complaints. One example mentioned in the Boston Globe is that of a customer who griped about his HDTV reception via twitter during an NBA playoff
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Organizations talk a lot about how important their employees are and the contribution they make to overall success. This obviously means that employee retention is one of the key priorities. To bolster productivity and a more engaged workplace,
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NewsGator Technologies, Inc. announced the general availability of Social Sites 2.0, a major upgrade for NewsGator’s social computing solution for Microsoft Office SharePoint Server 2007. Social Sites 2.0 offers new social capabilities to
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With Store Managers and Store Associates spending very little time in front of computers, mobile applications, speech applications and podcasting become more relevant. Podcasting is a excellent means by which Retailers can communicate corporate information
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The concept of social networking has recently experienced a great deal of visibility as a means to increase the productivity of information workers and organization members. Social networking as a concept involves the ability for a technology platform
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Heres a great story from Canada: Scotiabank, Canada's largest international bank uses wikis and blogs to create a community without borders based on Microsoft Office Sharepoint Portal Server. Click here for Story
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