http://blogs.msdn.com/jakuboleksy/archive/2009/06/26/object-templates.aspxIn Service Manager, we have a variety of scenarios where we needed to capture partial object state and apply that state at a later time. The state captured is usually all or part of some IT process. For example, when creating a Change Request from theenCommunityServer 2.1 SP1 (Build: 61025.2)