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james whelan :: partner support tech lead

news, views and useful information from international english partner support - enabling Microsoft partners

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Who Am I?...

Hi, my name's James and I work for Microsoft UK, based from our Manchester office. I have been working at Microsoft for over seven years, initially joining the Exchange support team at Microsoft UK's Reading HQ and then moving over to the ROSS (Rapid Onsite Support Services) team, when it was first created in the EMEA region in March 2003, part of Microsoft Services. During this time, I have travelled all over the continent and have worked on nearly 200 different customer issues, ranging from implementation problems to critical situations. My current role, as a Technical Lead in the Microsoft Partner Programme allows me to take my experiences and help our Partners help their customers. My technological areas of interest include Exchange storage theory and design, OWA, migration and clustering.

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March 2005 - Posts

Posted Friday, March 18, 2005 8:52 AM
First Diary Entry....
I have been cautious of starting a personal diary, especially in light of recent high-profile sackings of certain bloggers and I for one, wish to remain at MS for the foreseeable future. I guess then, I have my own basic rules: No discussion on internal Read More...

by jamesmwhelan | 0 Comments

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Posted Friday, March 18, 2005 8:36 AM
Exchange 2000 Active/Passive Clusters
I was onsite with a customer the other day where they have been experiencing some cluster issues. Overall, the cluster was fine, just some minor configuration issues which needed to be addressed. This is by no means an in-depth list, and I highly recommend Read More...

by jamesmwhelan | 2 Comments

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