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james whelan :: partner support tech lead

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Hi, my name's James and I work for Microsoft UK, based from our Manchester office. I have been working at Microsoft for over seven years, initially joining the Exchange support team at Microsoft UK's Reading HQ and then moving over to the ROSS (Rapid Onsite Support Services) team, when it was first created in the EMEA region in March 2003, part of Microsoft Services. During this time, I have travelled all over the continent and have worked on nearly 200 different customer issues, ranging from implementation problems to critical situations. My current role, as a Technical Lead in the Microsoft Partner Programme allows me to take my experiences and help our Partners help their customers. My technological areas of interest include Exchange storage theory and design, OWA, migration and clustering.


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Exchange 2000 Active/Passive Clusters

I was onsite with a customer the other day where they have been experiencing some cluster issues.  Overall, the cluster was fine, just some minor configuration issues which needed to be addressed.  This is by no means an in-depth list, and I highly recommend that you read the "Deploying Microsoft Exchange 2000 Clusters" whitepaper (this can be found here ) if you wish to deploy a cluster in the first instance, however if you have already implemented a cluster and are experiencing some niggly behaviour, ensure that:

  1. Anti-Virus exclusions are set, so that any .EDB; .STM; .CHK; .LOG; .EML are not being scanned.
  2. Ensure that the Exchange IFS drive (M:) is fully excluded.  Better still, hide this drive completely!  You can find out how to do this here.
  3. If you are having mail performance issues, check that your transaction logs, mailbox & public stores and mail root are on separate spindles.
  4. The cluster heartbeat (private interconnect) if running over teamed NIC's is an unsupported configuration.  Check out this for more information.

The guys have been working really hard and announced this week the release of Exchange Best Practices Analyzer 2.0 (ExBPA)....If you've not downloaded it yet, I highly recommend that you do!  You can get it from here.

Published Friday, March 18, 2005 8:36 AM by jamesmwhelan

Comments

# Active Active Clusters in Exchange 2003 @ Friday, May 20, 2005 2:49 PM

Sam mailed me with the question that made me shout out Aargh!
"We're trying to configure Active Active...

Eileen Brown's WebLog

# james whelan partner support tech lead Exchange 2000 Active | Paid Surveys @ Tuesday, June 02, 2009 4:20 AM

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