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james whelan :: partner support tech lead

news, views and useful information from international english partner support - enabling Microsoft partners

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Who Am I?...

Hi, my name's James and I work for Microsoft UK, based from our Manchester office. I have been working at Microsoft for over seven years, initially joining the Exchange support team at Microsoft UK's Reading HQ and then moving over to the ROSS (Rapid Onsite Support Services) team, when it was first created in the EMEA region in March 2003, part of Microsoft Services. During this time, I have travelled all over the continent and have worked on nearly 200 different customer issues, ranging from implementation problems to critical situations. My current role, as a Technical Lead in the Microsoft Partner Programme allows me to take my experiences and help our Partners help their customers. My technological areas of interest include Exchange storage theory and design, OWA, migration and clustering.

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November 2006 - Posts

Posted Thursday, November 23, 2006 4:22 PM
Exchange & Unified Communications
With Exchange 2007 we are now looking at Exchange not only for e-mail functionality but also unified communications. If this is an area you are interested in, I highly recommend that you check out or do an RSS sign up to my good friend and colleague Julian Read More...

by jamesmwhelan | 0 Comments

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Posted Thursday, November 23, 2006 4:25 PM
Exchange Server 2007 Editions and Client Access Licenses
The other week a customer asked me about Exchange 2007 and licencing. This is an excellent article which talks about Exchange 2007 Editions - Standard & Enterprise and their features. In summary: Feature Standard Edition Enterprise Edition Storage Read More...

by jamesmwhelan | 0 Comments

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Posted Wednesday, November 15, 2006 1:42 PM
New Year, New Challenges
After over 200 onsite visits, 100's of travel hours, 1000's of miles across Europe and 3 3/4 years I am hanging up my onsite hat and leaving my job as a Rapid Response Engineer. The time has come to try a new challenge and as such, starting in the New Read More...

by jamesmwhelan | 0 Comments

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