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james whelan :: partner support tech lead

news, views and useful information from international english partner support - enabling Microsoft partners

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Who Am I?...


Hi, my name's James and I work for Microsoft UK, based from our Manchester office. I have been working at Microsoft for over seven years, initially joining the Exchange support team at Microsoft UK's Reading HQ and then moving over to the ROSS (Rapid Onsite Support Services) team, when it was first created in the EMEA region in March 2003, part of Microsoft Services. During this time, I have travelled all over the continent and have worked on nearly 200 different customer issues, ranging from implementation problems to critical situations. My current role, as a Technical Lead in the Microsoft Partner Programme allows me to take my experiences and help our Partners help their customers. My technological areas of interest include Exchange storage theory and design, OWA, migration and clustering.


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December 2006 - Posts

Exchange 2003 and configuring the page file
This question has come up in the last hour or so with one of my customers and I thought it was worth mentioning as a reminder. The recommend page file size for an Exchange server is 1.5x memory up to a maximum size of 4095Mb. For example, if you have Read More...

by jamesmwhelan | 2 Comments

Top support issues for the Exchange information store
I was talking to one of the Technical Account Managers (TAMs) yesterday regarding a customer and their Exchange Ops guide and if I could add anything to the current document. He was particularly interested in any kind of "top 10" that could be incorporated. Read More...

by jamesmwhelan | 1 Comments

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technorati
I was checking out Eileen's blog today and noticed a link to Technorati. I've also seen this mentioned around various websites and often wondered what it was. Well, today, I've signed up and this is my Technorati profile . Read More...

by jamesmwhelan | 1 Comments

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Exchange Knowledge Base (KB) Articles For November
Another great e-mail from my colleague Paul . These are the new or modified KB's for Exchange for November. Enjoy! How to reset system folders in Exchange Server 2003 (822444) - This article describes how to create a new system folder in Exchange Server Read More...

by jamesmwhelan | 1 Comments

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what's new with tools in exchange 2007
Got a good e-mail from my colleague Paul today regarding what's new with tools in Exchange 2007. In summary: Exchange Load Generator is the replacement for LoadSim (Exchange Load Simulator 2003) Exchange Server Profile Analyzer has been updated Exchange Read More...

by jamesmwhelan | 0 Comments

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the future of watching television
British Telecom (BT) announced their Vision TV service yesterday, which uses the Microsoft® TV IPTV Edition software platform . Effectively, this service provides digital TV channels via an aerial and then on-demand TV via your broadband connection. From Read More...

by jamesmwhelan | 1 Comments

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Support The Free WiFi Campaign For UK Towns & Cities
I have noticed during the last 3 3/4 years of travelling for my job that WiFi access in the UK is a lot more accessible than it used to be - even as recently as 2003, when my experience was that hotspots were somewhat limited, even in a major location Read More...

by jamesmwhelan | 1 Comments

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Going 64-Bit with Microsoft Exchange Server 2007
My colleague, Mark Driver, has just sent around the following link, which contains some useful information on Exchange 2007 http://www.microsoft.com/downloads/details.aspx?familyid=f31e7541-f63a-4b7d-b8d2-3794c4dc3329&displaylang=en#filelist Read More...

by jamesmwhelan | 0 Comments

Windows Vista - Is This **REALLY** What People Think?
One of my favourite websites for techy news is the BBC News | Technlogy section. I find it contains some interesting articles on a whole range of technlogy areas. As Windows Vista is with us, I am paying particular interest not only to the industry feedback Read More...

by jamesmwhelan | 2 Comments

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