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james whelan :: partner support tech lead

news, views and useful information from international english partner support - enabling Microsoft partners

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Who Am I?...


Hi, my name's James and I work for Microsoft UK, based from our Manchester office. I have been working at Microsoft for over seven years, initially joining the Exchange support team at Microsoft UK's Reading HQ and then moving over to the ROSS (Rapid Onsite Support Services) team, when it was first created in the EMEA region in March 2003, part of Microsoft Services. During this time, I have travelled all over the continent and have worked on nearly 200 different customer issues, ranging from implementation problems to critical situations. My current role, as a Technical Lead in the Microsoft Partner Programme allows me to take my experiences and help our Partners help their customers. My technological areas of interest include Exchange storage theory and design, OWA, migration and clustering.


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July 2007 - Posts

Microsoft Careers - Egypt
My colleague in Microsoft Egypt is currently recruiting for Telephone-Based Partner Technology Specialist (TPTS) & Technical Service Consultants (TSC), who will work within the Global Partner Support Delivery organisation based in Cairo, Egypt. If Read More...

by jamesmwhelan | 1 Comments

Enterprise Search from Microsoft – Partner Solutions
I was recently involved as a middle man (for the want of a better term) where Partner A in the US wanted a product developed by Partner B in the UK. Partner A had had a bit of a battle trying to find the Partner, and it was by a chance conversation they Read More...

by jamesmwhelan | 1 Comments

Exchange 2007 & Mailbox Delegation
I am a big fan of Outlook Web Access and have had it deployed on my Exchange 2007 server at home since day one. I've got a simple set up, but use multiple mailboxes and was getting fed up logging on and then off, closing the windows/tab and going through Read More...

by jamesmwhelan | 0 Comments

Blogging Using Microsoft Word 2007
I am testing the new blogging feature in Word 2007. It is pretty easy to set up (and always helps if you read things properly before you get frustrated!!!!) The way I did it was a follows. Fire up Microsoft Word 2007 Click on the Office Button. Select Read More...

by jamesmwhelan | 1 Comments

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