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james whelan :: partner support tech lead

news, views and useful information from international english partner support - enabling Microsoft partners

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Who Am I?...


Hi, my name's James and I work for Microsoft UK, based from our Manchester office. I have been working at Microsoft for over seven years, initially joining the Exchange support team at Microsoft UK's Reading HQ and then moving over to the ROSS (Rapid Onsite Support Services) team, when it was first created in the EMEA region in March 2003, part of Microsoft Services. During this time, I have travelled all over the continent and have worked on nearly 200 different customer issues, ranging from implementation problems to critical situations. My current role, as a Technical Lead in the Microsoft Partner Programme allows me to take my experiences and help our Partners help their customers. My technological areas of interest include Exchange storage theory and design, OWA, migration and clustering.


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Enterprise Search from Microsoft – Partner Solutions

I was recently involved as a middle man (for the want of a better term) where Partner A in the US wanted a product developed by Partner B in the UK. Partner A had had a bit of a battle trying to find the Partner, and it was by a chance conversation they got some information they were looking for and it was at this point that I managed to jump in and facilitate communications between the two.

Now, it is my personal opinion that Microsoft/Microsoftee's should be making it easier for people to find the information they need. As such, I think that Enterprise Search – Partner Solutions will go a long way to help J

http://www.microsoft.com/enterprisesearch/partners/default.aspx

Published Tuesday, July 17, 2007 3:00 PM by jamesmwhelan

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# james whelan partner support tech lead Enterprise Search from | storage bench @ Sunday, June 14, 2009 6:09 AM

PingBack from http://thestoragebench.info/story.php?id=9969

james whelan partner support tech lead Enterprise Search from | storage bench

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