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james whelan :: partner support tech lead

news, views and useful information from international english partner support - enabling Microsoft partners

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Who Am I?...

Hi, my name's James and I work for Microsoft UK, based from our Manchester office. I have been working at Microsoft for over seven years, initially joining the Exchange support team at Microsoft UK's Reading HQ and then moving over to the ROSS (Rapid Onsite Support Services) team, when it was first created in the EMEA region in March 2003, part of Microsoft Services. During this time, I have travelled all over the continent and have worked on nearly 200 different customer issues, ranging from implementation problems to critical situations. My current role, as a Technical Lead in the Microsoft Partner Programme allows me to take my experiences and help our Partners help their customers. My technological areas of interest include Exchange storage theory and design, OWA, migration and clustering.

This is provided "AS IS" with no warranties, and confers no rights. Use of materials found on this page is subject to the terms specified in the Terms Of Use:

September 2008 - Posts

Posted Wednesday, September 17, 2008 12:36 PM
Vista Currency Converter Gadget
A question raised by a Partner was in relation to the very useful currency converter gadget provided in Vista and in particular, what was the data provider.   After a bit of playing around with the gadget code, I managed to find this information. Read More...

by jamesmwhelan | 1 Comments

Posted Friday, September 12, 2008 10:53 AM
Partner Support Business Hours For EMEA Region
The current partner support business hours (by country) for EMEA region: Country: Poland From: Monday- Friday Time: 8:30 – 17:30 GMT +1 Break time: none Country: Hungary From: Monday- Friday Time: 8:30 – 17:30 GMT +1 Break time: none Country: Czech From: Read More...

by jamesmwhelan | 1 Comments

Posted Friday, September 12, 2008 10:08 AM
I'm Back....
I know, my blogging has been poor for 13 months, well I am back and just getting everything updated. If you are a Microsoft Partner, or work with Microsoft Partners, then hopefully this blog will become a useful source of information for all things Partner-related Read More...

by jamesmwhelan | 1 Comments

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