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james whelan :: partner support tech lead

news, views and useful information from international english partner support - enabling Microsoft partners

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Who Am I?...


Hi, my name's James and I work for Microsoft UK, based from our Manchester office. I have been working at Microsoft for over seven years, initially joining the Exchange support team at Microsoft UK's Reading HQ and then moving over to the ROSS (Rapid Onsite Support Services) team, when it was first created in the EMEA region in March 2003, part of Microsoft Services. During this time, I have travelled all over the continent and have worked on nearly 200 different customer issues, ranging from implementation problems to critical situations. My current role, as a Technical Lead in the Microsoft Partner Programme allows me to take my experiences and help our Partners help their customers. My technological areas of interest include Exchange storage theory and design, OWA, migration and clustering.


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Partner Support Business Hours For EMEA Region

The current partner support business hours (by country) for EMEA region:

Country: Poland

From: Monday- Friday

Time: 8:30 – 17:30 GMT +1

Break time: none

 

Country: Hungary

From: Monday- Friday

Time: 8:30 – 17:30 GMT +1

Break time: none

 

Country: Czech

From: Monday- Friday

Time: 8:30 – 17:30 GMT +1

Break time: none

 

Country: Egypt – Servicing Egypt, Gulf and East Med

From: Sunday to Thursday

Time: 9:00 to 17:00 GMT +2

Break time: none

 

Country: Egypt – servicing Europe (Int English) and SA

From: Monday to Friday

Time: 9:00 to 17:00 GMT +1, Friday 8:00 to 17:00 (to cover for SA from 9 to 5)

Break time: none

 

Country: Germany
From: Monday- Friday
Time: 8:30 – 17:30 GMT +1
Break time: none

 

Country: Netherlands

From: Monday- Friday

Time: 9:00 – 17:00 GMT +1

Break time: none

 

Country: UK and Ireland

From: Monday- Friday

Time: 8:00 – 18:00 GMT

Break time: none

 

Country: Spain

From: Monday- Friday

Time: 9:00 to 18:00 GMT +1 and during Summer period (1st July until 15th September) 9:00 to 14:00 GMT +1

Break time: none

 

Country: Portugal

From: Monday- Friday

Time: 9:00 to 18:00 GMT

Break time: none

 

Country: France

From: Monday- Friday

Time: 9:00 – 18:00 GMT +1

Break time: none

 

Country: Italy

From: Monday- Friday

Time: 9:00 – 18:00 GMT +1

Break time: 12:30-14:30 GMT +1

 

Country: Denmark

From: Monday- Thursday

Time: 8:30 – 16:30 GMT +1

On Friday

Time: 8:30 – 16:00 GMT +1

Break time:

Published Friday, September 12, 2008 10:53 AM by jamesmwhelan

Comments

# car insurance » Partner Support Business Hours For EMEA Region @ Friday, September 12, 2008 6:02 AM

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