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james whelan :: partner support tech lead

news, views and useful information from international english partner support - enabling Microsoft partners

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Who Am I?...

Hi, my name's James and I work for Microsoft UK, based from our Manchester office. I have been working at Microsoft for over seven years, initially joining the Exchange support team at Microsoft UK's Reading HQ and then moving over to the ROSS (Rapid Onsite Support Services) team, when it was first created in the EMEA region in March 2003, part of Microsoft Services. During this time, I have travelled all over the continent and have worked on nearly 200 different customer issues, ranging from implementation problems to critical situations. My current role, as a Technical Lead in the Microsoft Partner Programme allows me to take my experiences and help our Partners help their customers. My technological areas of interest include Exchange storage theory and design, OWA, migration and clustering.

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Posted Wednesday, December 06, 2006 5:25 PM
Top support issues for the Exchange information store
I was talking to one of the Technical Account Managers (TAMs) yesterday regarding a customer and their Exchange Ops guide and if I could add anything to the current document. He was particularly interested in any kind of "top 10" that could be incorporated. Read More...

by jamesmwhelan | 1 Comments

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Posted Wednesday, December 06, 2006 3:39 PM
Exchange Knowledge Base (KB) Articles For November
Another great e-mail from my colleague Paul . These are the new or modified KB's for Exchange for November. Enjoy! How to reset system folders in Exchange Server 2003 (822444) - This article describes how to create a new system folder in Exchange Server Read More...

by jamesmwhelan | 1 Comments

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Posted Friday, March 18, 2005 8:36 AM
Exchange 2000 Active/Passive Clusters
I was onsite with a customer the other day where they have been experiencing some cluster issues. Overall, the cluster was fine, just some minor configuration issues which needed to be addressed. This is by no means an in-depth list, and I highly recommend Read More...

by jamesmwhelan | 2 Comments

Posted Monday, September 20, 2004 12:23 PM
Outlook Connectivity Issues (RPC Cancel Request) In Outlook 2002/03
If you regularly suffer from the "Outlook is requesting...." dialog box, an easy way to check the general area of where the problem occurring is by the following: If you see the Exchange server name, then the problem is related to connectivity problems Read More...

by jamesmwhelan | 0 Comments

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