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james whelan :: partner support tech lead

news, views and useful information from international english partner support - enabling Microsoft partners

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Who Am I?...


Hi, my name's James and I work for Microsoft UK, based from our Manchester office. I have been working at Microsoft for over seven years, initially joining the Exchange support team at Microsoft UK's Reading HQ and then moving over to the ROSS (Rapid Onsite Support Services) team, when it was first created in the EMEA region in March 2003, part of Microsoft Services. During this time, I have travelled all over the continent and have worked on nearly 200 different customer issues, ranging from implementation problems to critical situations. My current role, as a Technical Lead in the Microsoft Partner Programme allows me to take my experiences and help our Partners help their customers. My technological areas of interest include Exchange storage theory and design, OWA, migration and clustering.


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Windows Media Centre & interoperability with Sky Digibox
Overview British Sky Television (Sky) has recently made changes to their Sky Movies offerings. The new offerings allow 12/15/18 certificate films to be shown outside of the usual hours of these films (6pm/8pm/10pm). To ensure that minors do not have access Read More...

by jamesmwhelan | 1 Comments

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the future of watching television
British Telecom (BT) announced their Vision TV service yesterday, which uses the Microsoft® TV IPTV Edition software platform . Effectively, this service provides digital TV channels via an aerial and then on-demand TV via your broadband connection. From Read More...

by jamesmwhelan | 1 Comments

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Support The Free WiFi Campaign For UK Towns & Cities
I have noticed during the last 3 3/4 years of travelling for my job that WiFi access in the UK is a lot more accessible than it used to be - even as recently as 2003, when my experience was that hotspots were somewhat limited, even in a major location Read More...

by jamesmwhelan | 1 Comments

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First Diary Entry....
I have been cautious of starting a personal diary, especially in light of recent high-profile sackings of certain bloggers and I for one, wish to remain at MS for the foreseeable future. I guess then, I have my own basic rules: No discussion on internal Read More...

by jamesmwhelan | 0 Comments

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