http://blogs.msdn.com/jasonba/archive/2007/03/28/learning-about-product-and-team-metrics.aspxMetrics are a double-edged sword. On one hand, you can't improve what you don't measure. On the other hand, if your metrics program is implemented poorly, you can end up with all sorts of problems ranging from fooling yourself into thinking everything'sen-USCommunityServer 2.1 SP1 (Build: 61025.2)