BT PayPhones Video Case Study

jasonlan — Fri, 22 Aug 2008 12:13:00 GMT

By switching their dispatching system from outdated laptops to Windows Mobile devices, BT Payphones’ 400 roving engineers were able to achieve a 20% increase in productivity – and a 10% decrease in time to fix broken payphones.

The key to their success is a powerful mobile application, developed using the .NET Compact Framework, which gives engineers a detailed, real-time view of the open jobs in their area, along with GPS navigation to help them reach broken equipment more easily.

We’ve just published a great Video Case Study which you can watch HERE

BT PayPhones case study

jasonlan — Fri, 18 Jul 2008 09:22:00 GMT

We’ve recently published a great case study for BT Payphones. BT Payphones, a division within BT Retail, has approximately 400 maintenance engineers who are now equipped with a Windows Mobile device and a solution they developed themselves using the .NET Compact Framework.

BT Payphones operates a field workforce of 400 maintenance engineers to repair and maintain its public payphones. Until recently, slow, cumbersome laptops restricted their retrieval of new work while on the road. The organisation uses devices running Windows Mobile® software combined with an in-house application called Minerva, which offers engineers an always-on, real-time work distribution system. Users can view and select new tasks at any time, from any location. Built-in satellite navigation guides them to new jobs quickly, and seamless integration with back-office systems ensures data captured in the field can be used in a timely way to support the business. The solution has already reduced fault repair time by 10 per cent, and increased engineers’ productivity by 20 per cent. BT Payphones also expects future analysis to reveal a reduction in fuel costs and carbon emissions.

You can get more details and download the case study from HERE

Jason Langridge's WebLog - MR Mobile! : Case Studies

BT PayPhones Video Case Study

BT PayPhones case study