Courseware Satisfaction and the Training Business
In my post last week I laid out the framework for a discussion around satisfaction with Microsoft Learning Instructor-Led Training (ILT) courseware. Several have certainly taken a look at this “entry” post, but no one has yet commented, so let me set this portion up by centering the view today on the Microsoft Certified Partner for Learning Solutions (or CPLS) customers.
There are well over 1,300 CPLS's globally. Some make training their sole business, others include it with a number of service offerings. Some specialize on a particular audience, like software developers or information workers. Some focus on a particular stack of Microsoft technologies, like Microsoft SharePoint technologies or Microsoft Platform and Management technologies. However their overall business is structured, wherever they are located, these Partners make training on Microsoft technologies using Official Microsoft Learning Products (OMLP) at least part of their business. A number of things influence their satisfaction with courseware, but the most basic is how attractive it is to their customers. Has Microsoft Learning developed the value proposition for OMLP and communicated it clearly enough to the CPLS community that they can likewise express it to their customers? To the degree we can do this, we can better enable their success, which I’ll bet makes them more satisfied with the courseware itself.
There are a LOT of other factors and components of their relationship with Microsoft overall and Microsoft Learning in particular which directly impact the satisfaction with us; however when looking more narrowly at the courseware itself I believe that, to the degree OMLP can help their training business grow and thrive, they are more satisfied with the courseware itself. I would invite CPLS stakeholders, MCT's, customers of CPLS’s and students who have attended classes that were taught using OMLP to relate their experiences here, particularly as they relate to the courseware itself (although if you want to comment on a particularly GREAT MCT, that would be OK too!).
