Inside Deep Thought (Why the UI, Part 6)

re: Inside Deep Thought (Why the UI, Part 6)

beekay — Mon, 31 Oct 2005 17:18:54 GMT

ctrl+c/ctrl+v

re: Inside Deep Thought (Why the UI, Part 6)

Tom Bradley — Mon, 31 Oct 2005 17:19:55 GMT

Close?

;)

Most common feature

dhchait — Mon, 31 Oct 2005 17:55:54 GMT

"Yes submit this crash to Microsoft and restart the app" :-)

Just kidding. Sounds like a fascinating initiative and drilling around in all that data has yielded tons of new intelligence already. Nice job

re: Inside Deep Thought (Why the UI, Part 6)

BradC — Mon, 31 Oct 2005 17:59:18 GMT

Here's what I would expect is in the top 5:

Font
Bold
Italic
Save
Print

I'm probably not even close... am I?

re: Inside Deep Thought (Why the UI, Part 6)

Zack — Mon, 31 Oct 2005 18:03:16 GMT

File-Save
File-SaveAs
File-Print
Those seem the most popular on my desk. :)

re: Inside Deep Thought (Why the UI, Part 6)

CharlieW — Mon, 31 Oct 2005 18:06:29 GMT

File-Open
File-Save
File-Print
Edit-Copy
Edit-Paste

re: Inside Deep Thought (Why the UI, Part 6)

Robert Hir — Mon, 31 Oct 2005 18:38:29 GMT

view,toolbars,customize,options,uncheck menus show recently used commands first

Seriously, the ever changing menu's makes me mental.. I do appreciate it's easy to disable, but the fight between visio, and office for enabling and disabling is still sorta annoying..

re: Inside Deep Thought (Why the UI, Part 6)

Randy Rettinger — Mon, 31 Oct 2005 18:59:52 GMT

Top 5
Save
Paste
Copy
Cut
Spell Check

re: Inside Deep Thought (Why the UI, Part 6)

dale — Mon, 31 Oct 2005 19:21:19 GMT

save,
open,
print,
cut,
paste,

re: Inside Deep Thought (Why the UI, Part 6)

Xavier — Mon, 31 Oct 2005 19:28:27 GMT

I'm going to go out on a limb and guess that the most often used command is Undo. After all, to do five different things, I use five different commands; to undo five different things, I use the same command five times.

re: Inside Deep Thought (Why the UI, Part 6)

Andrew — Mon, 31 Oct 2005 19:42:06 GMT

Ctrl-Z Undo has *got* to be one of the top 5. I'm sure that bold/italic are in there too.

re: Inside Deep Thought (Why the UI, Part 6)

tester — Mon, 31 Oct 2005 20:41:29 GMT

#1 Undo
#2 Paste
#3 Copy
#4 Cut
#5 Save

re: Inside Deep Thought (Why the UI, Part 6)

Andy Cotgreave — Mon, 31 Oct 2005 20:42:27 GMT

Everyone's top five:

Save
Cut
Paste
Bold
Underline

My own top five:
Ctrl+Z
Ctrl+C
Ctrl+X
Ctrl+S
Ctrl+Shift+S

re: Inside Deep Thought (Why the UI, Part 6)

Michael Zuschlag — Mon, 31 Oct 2005 20:45:12 GMT

Heh, so we're playing "How many gas stations are there in the United States?" anyway.

I'd say Undo, Cut, Copy, Paste, Save.

Defense: These are used multiple times when editing a document. Commands like Open, Close, Exit, and Print are usually only used once per document. Bet even formatting commands like Bold and Italic beat out Open and Print.

re: Inside Deep Thought (Why the UI, Part 6)

Andy Cotgreave — Mon, 31 Oct 2005 20:49:44 GMT

PS - I meant to justify my answers! You only OPEN a document once per visit to the document.

But you will probably do lots of saving and formatting.

You may only print it once or twice.

Therefore, Open won't be too common. Save will be down the list, but higher up than printing...

re: Inside Deep Thought (Why the UI, Part 6)

Orion Adrian — Mon, 31 Oct 2005 21:29:10 GMT

My thoughts are:

#1 Undo (for the same reason back is #2 on browsers; would be typing if it was a command)
#2 Paste
#3 Save
#4 Cut
#5 Copy

Select Text if it's considered a command would be close to number #1 if it's a command.

However, if this were a trick question, then there's also the possibility of AppMove or AppRestore or anything else to do with windows management.

Also prime possibilities: Accept Changes and Reject Changes.

re: Inside Deep Thought (Why the UI, Part 6)

Stefano Colasanti — Mon, 31 Oct 2005 21:42:14 GMT

Fonts
Copy
Paste
Undo
Print

re: Inside Deep Thought (Why the UI, Part 6)

Abigail — Mon, 31 Oct 2005 21:57:51 GMT

I'm betting it's Save and Paste. Well, the former might be wishful thinking.

re: Inside Deep Thought (Why the UI, Part 6)

Will — Mon, 31 Oct 2005 23:10:59 GMT

Save and undo would top my list. Why? Well, aren't those the only buttons that remain on the one remaining "toolbar" in Office 12?

re: Inside Deep Thought (Why the UI, Part 6)

Bert Quackman — Mon, 31 Oct 2005 23:58:32 GMT

I'm betting Save is very rarely used. Most end-users I've known are very hostile to the idea of saving frequently. The problem is that they have to stop and grab the mouse to do almost anything, and that's a major hassle when you're trying to get work done. Word has had auto-save since forever, hasn't it?

If backspace counts as a "command", it's probably the most commonly used.

The punchline of this "guess the most common command" exercise, I suspect, is going to be just how far out of touch with the common user programmers tend to be. That's an important point. It can't be over-stressed.

I love this idea of collecting real usage data. There's a truism that the best software is developed by the people who use it, but that's never going to work for mass-market stuff like Word because the average user will never be a programmer. So this is what you might call "prosthetic empathy".

re: Inside Deep Thought (Why the UI, Part 6)

Leszek Swirski — Tue, 01 Nov 2005 00:12:32 GMT

Wow, how very 1984 ;)

re: Inside Deep Thought (Why the UI, Part 6)

Andy — Tue, 01 Nov 2005 03:28:55 GMT

Save rarely used by end-users? I think I press Ctrl+S unconsciously every other word I typ in Word.

Top 5 - Starting with Copy

Step — Tue, 01 Nov 2005 03:34:49 GMT

Copy, Cut, Paste, Undo, Save

Looking forward to see how far off we all are! :)

re: Inside Deep Thought (Why the UI, Part 6)

Ashley Bartlett — Tue, 01 Nov 2005 04:46:28 GMT

I'd say it would have to be in no particular order:

Bold
Center
Bullets
undo
Paste (Because we always paste more than we copy inside of word)

re: Inside Deep Thought (Why the UI, Part 6)

shammy — Tue, 01 Nov 2005 11:49:03 GMT

File >Print
File> Save
File> Save As
File> Send to> Recipient as attachment
Exit!

re: Inside Deep Thought (Why the UI, Part 6)

John C. Kirk — Tue, 01 Nov 2005 14:54:14 GMT

1. Paste
2. Print
3. Undo
4. Copy
5. Cut

re: Inside Deep Thought (Why the UI, Part 6)

Felix — Tue, 01 Nov 2005 21:31:24 GMT

I disagree with everyone.

My mother can't cut and copy and paste, and she's probably much more of a typical user than any of us. Most people will only save and print a document once in a session.

My guesses: spellcheck, bold, underline, undo, print preview. But not necessarily in that order.

re: Inside Deep Thought (Why the UI, Part 6)

Chris C. — Tue, 01 Nov 2005 22:06:42 GMT

I've always wondered about that... specifically how much and what was collected.

For all users I'll say:
Paste (crap they've selected from IE)
Print (normal ppl don't use Print Preview)
Open (if you count clicking to open as "open")
Undo
and I guess... Bold, Find, or spell

And could you make it easier to transport my prefs to a new machine? "Save my settings" was a good start... but doesn't work job to job for us contractors (if the save were to xml and vaguely human readable that would suffice)

Looking forward to Monday for once ;-)

re: Inside Deep Thought (Why the UI, Part 6)

Chris C. — Tue, 01 Nov 2005 22:20:45 GMT

Hmm, my guess is showing as garbage. (which it might be... but I digress)

I`m trying again without the single quote character:

For all users I`ll say:
Paste (crap they've selected from IE)
Print (normal ppl don't use Print Preview)
Open (if you count clicking to open as open)
Undo
and I guess... Bold, Find, or spell

re: Inside Deep Thought (Why the UI, Part 6)

Tobias Lehtipalo — Tue, 01 Nov 2005 23:00:14 GMT

I think backspace/delete is the most used command in Word - provided it counts as a command of course.

After that perhaps underline is among the top 5 and I think spellcheck might be in that list too.

Great blog by the way. It's fun to read about what you can do if you take usability and usability research really seriously.

re: Inside Deep Thought (Why the UI, Part 6)

aeberhar — Tue, 01 Nov 2005 23:20:48 GMT

Wow, we've made it through 30 posts and no one's whined about privacy or misleading opt-in dialogs yet. Amazing...and refreshing.

Now, the top five commands, in descending order:
File Search
Record Macro
New Frames Page
Document Map
Outline View

;-)

re: Inside Deep Thought (Why the UI, Part 6)

Tony Toews - Access MVP — Wed, 02 Nov 2005 02:12:32 GMT

"MVPs who saw my talk at the summit and therefore know the answers, please refrain from showing off."

By now I've completely forgotten. <smile>

Nice blog. Very, very interesting reading.

re: Inside Deep Thought (Why the UI, Part 6)

Asd — Wed, 02 Nov 2005 13:17:42 GMT

Hmm. Probably quite popular are Open and Save As. I say that because there are many people who don't know how to use Explorer so to put files on a floppy they open it and save it again on the disk.

re: Inside Deep Thought (Why the UI, Part 6)

Fabian Dreher — Wed, 02 Nov 2005 17:20:57 GMT

Toolbar->Undo
ctrl+v
ctrl+x
Toolbar->Bold
Toolbar->Save

I really think that Undo wins the race, because Autoformat often does crazy things, but nobody actually disables it.

re: Inside Deep Thought (Why the UI, Part 6)

Jordan Wollman — Wed, 02 Nov 2005 17:23:11 GMT

1 ) Open
2 ) Indent
3 ) Header Style
4 ) Save
5 ) Undo

re: Inside Deep Thought (Why the UI, Part 6)

Raj K — Wed, 02 Nov 2005 17:42:42 GMT

Open
Print
Font
Save
Copy

re: Inside Deep Thought (Why the UI, Part 6)

herzi — Wed, 02 Nov 2005 17:51:29 GMT

paste
copy
save
print
undo

re: Inside Deep Thought (Why the UI, Part 6)

Brad Shannon — Wed, 02 Nov 2005 18:03:27 GMT

Open
Save
Save As
Spell
Close

re: Inside Deep Thought (Why the UI, Part 6)

Erin — Wed, 02 Nov 2005 18:16:40 GMT

Undo
Paste
Copy
Italic
Save

re: Inside Deep Thought (Why the UI, Part 6)

Toshi — Wed, 02 Nov 2005 19:01:22 GMT

Close
Exit
Save
Print
Undo

re: Inside Deep Thought (Why the UI, Part 6)

LeoPetr — Wed, 02 Nov 2005 19:23:32 GMT

If I may be pessimistic:
Centre
Left
Bold
Italic
Size

Or if I should be optimistic:
New Style
Apply Style
Update Style from Selection
Save
Hide/Show Paragraph Marks

re: Inside Deep Thought (Why the UI, Part 6)

Paul Kavanagh — Wed, 02 Nov 2005 19:42:33 GMT

Exit
Font Dropdown
Font Size Dropdown
Save
Font Bold

re: Inside Deep Thought (Why the UI, Part 6)

Jack Mathews — Wed, 02 Nov 2005 19:56:08 GMT

Word Count
Check Spelling
Find
Print Toolbar Button
Format/Font...

re: Inside Deep Thought (Why the UI, Part 6)

rumorsofsurf — Wed, 02 Nov 2005 20:00:49 GMT

Open
Save
Save As
Print Preview
Print

And not sure if it counts as a command... but I imagine the recently used file list on the file menu would be quite popular, as well.

re: Inside Deep Thought (Why the UI, Part 6)

Kurt Thomas — Wed, 02 Nov 2005 20:06:31 GMT

Save
Copy
Paste
Switch Document Windows (CTRL+F6)
Find

re: Inside Deep Thought (Why the UI, Part 6)

Matt Lacey — Wed, 02 Nov 2005 20:13:54 GMT

print preview - as I do this more than printing
save - if setting the system to automatically do this counts
word count - I know people who use this with frightening regularity
copy/paste - they're really two halves of the same function to most people
align > center - well i always do it a couple of times per document.

re: Inside Deep Thought (Why the UI, Part 6)

Travis Lauricella — Wed, 02 Nov 2005 20:35:12 GMT

Assuming that main-keyboard single-keystroke commands don't count (e.g., backspace, enter, tab)

Selection (e.g., Selection.MoveRight, Selection.MoveLeft)
Paste
Save
Open
Exit

re: Inside Deep Thought (Why the UI, Part 6)

Kawigi — Wed, 02 Nov 2005 21:39:45 GMT

Adding a guess, since there's almost 50 of them:

font
bold
copy
paste
font size

re: Inside Deep Thought (Why the UI, Part 6)

weevil — Wed, 02 Nov 2005 21:42:22 GMT

Given that Open, New and Print haven’t been deemed worthy of icon status in 12 they may struggle to make it to the top 5...First thing I will be doing is configuring the toolbar and bunging New and Open back to their ‘rightfull’ places.

Let’s see: Undo, Paste, Cut, Font, Font size.

re: Inside Deep Thought (Why the UI, Part 6)

Lars Hammarberg — Wed, 02 Nov 2005 22:47:37 GMT

I'd guess

Buttons:
Undo
Save
PrintPreview
Print
New Doc

Keyb:
Ctrl+z
Ctrl+c
Ctrl+v
Ctrl+s
Ctrl+Enter

re: Inside Deep Thought (Why the UI, Part 6)

Pazu — Wed, 02 Nov 2005 23:33:28 GMT

Ctrl-Z, Ctrl-B, Ctrl-U, Ctrl-V, Ctrl-X, Ctrl-S & their mouse&button & menu equivavalnts

Do not forget, that for less-so-used commands your results are strongly biased by discoverability, the fact that there is workaround or alternative way to do it and a tradition (e.g. using tabs instead of moving left margin). The way you use your counted data you can establish strong positive feedback (in a "cybernetic" sense), so you take the commands-winners and make them more easily accesibly in Office12 - then no surprise, they will become even more popular in your next polls and on the other hand the commands-losers will get definitely worse results ever. After few cycles you burry any new, only-for-somebody features.

re: Inside Deep Thought (Why the UI, Part 6)

Ashley Bartlett — Thu, 03 Nov 2005 01:46:18 GMT

As another guess...
Menu options:

Font Size (if i had to say specific, i'd say 12)
Justify
Bold
Bullets
Increase Indent

re: Inside Deep Thought (Why the UI, Part 6)

Minh Nguyễn — Thu, 03 Nov 2005 04:16:57 GMT

1. New, which is done automatically for you when you open Word anyways
2. Open, which people can call without Word even being open
3. Save, every five minutes, just in case
4. Change font, because *everyone* loves Times New Roman!
5. Print, because it's hard to Xerox a laptop!

re: Inside Deep Thought (Why the UI, Part 6)

sloan — Thu, 03 Nov 2005 04:41:10 GMT

Undo
Bold
Bullet
Spell Check
Font Size

I wouldn't guess that people change fonts that often. Maybe once or twice. I think the most frequent would be other formatting because people like to "highlight" parts of their docs with titles or section headers, hence font size, bold, bullet, and maybe italic. Undo because we screw up a lot? So then maybe spell check, but so much of that is automatic by default, I wouldn't think that would make the list... so it is a toss up between spell check and italic... and how many people just use bold over italic?

re: Inside Deep Thought (Why the UI, Part 6)

Andrew Eberhard (aeberhar) — Thu, 03 Nov 2005 06:43:17 GMT

Ok, now for a few non-sarcastic guesses:
Open Doc
New Doc
Bold Text
Center Text
Set Font

re: Inside Deep Thought (Why the UI, Part 6)

Matthew Strawbridge — Thu, 03 Nov 2005 12:48:34 GMT

Assuming that we're limiting it to just commands accessed through menus and toolbars (otherwise things like PageDown would be in the list) my guess would be as follows:

Save
Undo
Paste
Open
Print

re: Inside Deep Thought (Why the UI, Part 6)

Alexander Sadovsky — Thu, 03 Nov 2005 15:31:26 GMT

Undo
Print
Paste
Font size
Spelling and Grammar

re: Inside Deep Thought (Why the UI, Part 6)

ckim — Thu, 03 Nov 2005 16:42:07 GMT

I'm assuming that you're not asking about file menu commands, which is what I would expect most beginners to use, so I'm basing it on just the toolbar. So my guess as a standard user:

- Zoom Page Width
- View Final instead of (Final Showing Markup)
- Font
- Table
- MS Office Word Help

re: Inside Deep Thought (Why the UI, Part 6)

Todd — Thu, 03 Nov 2005 18:25:11 GMT

I have trouble getting beyond three:

Bold
Italic
Underline

I love a lot of the features of word ... style sheets are my friends, but in all the jobs I've had, I'm the ONLY person I have ever known who uses them. Everyone here formats using bold, italic, underline, and font size, so I should add that to my list.

I don't think open and print will make it. You only open a document once, but you bold things in it a lot.

I wonder if there are statistics which show what commands are used after creation of a new document as opposed to editing of an old document. Does "delete selection" count as a command?

OK, so maybe I'll finalize my guess as

Bold
Italic
Underline
Font Color
Font Size

(Font color because many people I've seen don't understand revisions, and use font color to do revision tracking.)

re: Inside Deep Thought (Why the UI, Part 6)

Mark — Thu, 03 Nov 2005 18:38:06 GMT

Open
Close
Font size
Bold
Undo

re: Inside Deep Thought (Why the UI, Part 6)

BradC — Thu, 03 Nov 2005 21:54:53 GMT

Alright, I'm revising my guess. Here was my original 5:
Font
Bold
Italic
Save
Print

I'm changing that to:
Undo (#1 by far)
Save
Bold
Italic
Underline

Hope I didn't cheat TOO much, but I based this partially on the contents of the "floatie" in your PDC presentation.

re: Inside Deep Thought (Why the UI, Part 6)

fred65 — Fri, 04 Nov 2005 05:49:35 GMT

Can't believe no-one has guessed it!! So I'll try some others:

Help/F1
Select All/Ctrl+A
Maximize
Insert Picture
the Window menu (many people are used to office 97)

who knows!

re: Inside Deep Thought (Why the UI, Part 6)

Nette Stilling — Fri, 04 Nov 2005 10:59:23 GMT

My guess on a top 5:

Save
Undo
Print preview
Bold
Bullets

re: Inside Deep Thought (Why the UI, Part 6)

Thomas Tallyce — Fri, 04 Nov 2005 15:40:41 GMT

Getting 5 *in the right order* is a bit harsh!

Because most users seem not use Word in a sane fashion, I'll guess:

Font size
Bold
Center
Font [font face selection]
Underline

re: Inside Deep Thought (Why the UI, Part 6)

Richard Tallent — Sat, 05 Nov 2005 01:35:38 GMT

Bold
Tab adjustments
Font size
Delete
Paste

re: Inside Deep Thought (Why the UI, Part 6)

Swati Jain — Sat, 05 Nov 2005 21:40:32 GMT

I'd think:

- Save ( for those pessimists )
- Help ( people who have no idea what's going on )
- Paste
- Copy
- Spell Check

re: Inside Deep Thought (Why the UI, Part 6)

Pia Bork — Sun, 06 Nov 2005 11:52:16 GMT

My guess:
New
Print
Save
Close
Exit

re: Inside Deep Thought (Why the UI, Part 6)

Mike B — Mon, 07 Nov 2005 04:12:37 GMT

Most to least:
Exit
Print
Undo
Center
Bold

re: Inside Deep Thought (Why the UI, Part 6)

danb1974 — Mon, 07 Nov 2005 10:24:32 GMT

print
save
font size
insert table
bold

re: Inside Deep Thought (Why the UI, Part 6)

Jesper Rønn-Jensen — Mon, 07 Nov 2005 16:06:19 GMT

Very interesting blog. Thanks for sharing your thoughts with us, Jensen.
Here is my guess (saw your comment that nobody has guessed the right top five yet).
undo
save
open
font selection
list item

Not even close, am I?

re: Inside Deep Thought (Why the UI, Part 6)

Jay Freedman - Word MVP — Mon, 07 Nov 2005 18:10:43 GMT

I did see your talk at the summit, so I'll keep mum. :-)

I'll guess, though, that your "SQM Data Center" photo is really an IBM 360 circa 1965. IIRC, the big knob on the upper right corner of the console was a red "pull to cut power in an emergency" switch. Don't touch that!

re: Inside Deep Thought (Why the UI, Part 6)

BradC — Mon, 07 Nov 2005 19:15:16 GMT

This is the problem with posting at the same time each day: people start to EXPECT you to continue posting at that same time!

So where's my Monday JensenH fix?? :)

Very much looking forward to finding out the "real" top 5 most-used commands in Word.

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