Wednesday, October 17, 2007 8:45 AM
Jim Glass
CRM Bookshelf
Planning CRM implementation is the most important part of a good CRM program. Here are some recommended books in that space, besides the ones already listed in my blog sidebar:
CRM at the Speed of Light by Paul Greenberg
A Practical Guide to CRM by Janice Reynolds
The Ultimate CRM Handbook by John Freeland
The CRM Handbook by Jill Dyché
There are more great books coming in the near time frame so keep looking out for them. I've mentioned one of them in the blog. :o)
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About Jim Glass
As the Microsoft Dynamics CRM UX site manager, I am a passionate advocate for our customers, especially in the areas of CRM, Microsoft Dynamics, small business, and business web sites.
After twenty years in the U.S. Army Engineer Corps, I started at Microsoft as a contractor on the newly formed NT DDK team in 92. I then moved to the Trolls, a production team for the Windows SDK and DDK teams. I lead the WBEM team which became the WMI SDK team. My last seven years has been spent as the Visual Studio SDK doc. manager.
In my spare time I can be found tutoring my grandkids, playing the saxophone (soprano, alto, tenor, and baritone), playing summer-league basketball, and moderating the Sax On The Web forum.
