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The next meeting of the CRMUG Pacific Northwest Regional Chapter features two intriguing user case studies:  Rosalee Alan from PAML will discuss how her company leveraged workflow to improve customer service and Robert Hanlon with the Portland Trail Read More...
From YouTube , how ‘bout a little Friday jazz. It’s been that kind of week. Life Magazine photographer Gjon Mili joined with jazz producer and Verve-label owner Norman Granz to produce the short film "Jammin ' the Blues" in 1944 with Lester Read More...
Three people pinged me this morning about this stellar blog called Richard Knudson’s Dynamics CRM Trick Bag . “I’ve had a few recent customer conversations where the “C” part of CRM got in the way of the conversation. They were interested in developing Read More...
The Microsoft Dynamics CRM group on LinkedIn.com is now considered a Super group because of how large it is. Actually that happened earlier this year but I’m just now getting around to blogging about it. So in addition to expanding your CRM network and Read More...
As part of the the Microsoft Dynamics CRM Dev Center update I revamped the Community tab. My goal was to highlight some of the many places you can read more about CRM. The CRM MVPs are a resource to all our customers. They write books, blog, and answer Read More...
I have been using RSS for a number of years and I kinda think I’m in a rut. Yeah, my simple RSS program works but it doesn’t: 1. Put my lists online so that I don’t have to create duplicate lists from computer to computer 2. Put shared lists online as Read More...
A friend of mine pointed this little gem to to me last month. I am an avid iRobot Roomba fan with a generation one Roomba that my dawgs and cats are very fascinated with. I waiting for a version that ups the vacuuming power by about 200 times what it Read More...
Applicant provides us with a visual guide to Twitter . Here is a small piece of the guide: You can see the full map at http://applicant.com/wp-content/uploads/2009/04/tweetcurrency1.jpg . Twitter was first thought to be a superficial toy for the self Read More...
This week the Microsoft Dynamics CRM. (yes there is a period) in LInkedIn.com has reached 5000 members. So every time I tried to approve new membership requests, I was given the notice, “Your group has reached the maximum size…” and I was a bit flummoxed. Read More...
My team and I have been mulling over our experiences with Twitter . Some of us have individual (JaAG) as well as the team account (MSDynamicsCRM). And we have been pinging merrily away looking for some silver lining to the work necessary to feed and maintain Read More...
I just received this (edited to keep the personal info out) from a friend in the Microsoft Offices in Fargo. I’m still waiting for pictures: FYI on a crazy few weeks in Fargo.  Fargo/Moorhead is in emergency mode to help save the town from flooding Read More...
There are some groups of people you put up with ‘cuz you’re paid too or are stuck with them. Bank staffs, surely wait staffs, oblivious teams at work… I think they have to know who they are and they can’t be happy. And then there are the groups of peeps Read More...
Just a quick reminder that if you are a citizen of Facebook land, you can get your CRM fix at the Microsoft Dynamics Group on Facebook. With over 2000 members there is always something of interest going on. So join us, post with abandon and enjoy. Technorati Read More...
The Puget Sound Business Journal's " Tech Flash " recently posted this article. "Lawyers are usually the ones arguing against corporate blogs, but Microsoft general counsel Brad Smith was pushing for " Microsoft on the Issues ," the law and policy blog Read More...
We've started up a Twitter account that you can visit at MSDynamicsCRM . We post Microsoft Dynamics CRM publications, blogs, articles and the like. Let us know what you think. I will report more on this project as we start to gain some insights and recommendations Read More...
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