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ZDNet: Two Examples of Social Failure

Taken from ZDnet’s “ Social CRM: Shifting power and rapid burn ” by Michael Krigsman of Asuret, Inc. Since consumer-oriented influence groups can rapidly go viral for, or against, any organization or government, extreme reputation failure sometimes occurs Read More...
Posted Thursday, September 10, 2009 9:52 AM by Jim Glass | 0 Comments

Facebook Updates: Blather?

My coworker and friend Renee notes her fav quote: “But we're not knocking it. Facebook is all about lesser friends, and there's nothing wrong with second-tier.” Ouch! This from this article on MSN Tech:   Facebook Updates: What Kind Do You Write? Read More...
Posted Thursday, July 09, 2009 8:52 AM by Jim Glass | 0 Comments

Washington Post: Facebook Taps Privacy Hawk as Lobbyist

I found this recent article by the Washington Post Facebook Taps Privacy Hawk as Lobbyist fascinating. What does a job change from one of a privacy advocate to that of defending Facebook against concerns that the company doesn’t protect your personal Read More...
Posted Friday, June 19, 2009 7:39 AM by Jim Glass | 0 Comments

Twitter Ruminations

My team and I have been mulling over our experiences with Twitter . Some of us have individual (JaAG) as well as the team account (MSDynamicsCRM). And we have been pinging merrily away looking for some silver lining to the work necessary to feed and maintain Read More...
Posted Tuesday, April 07, 2009 10:23 AM by Jim Glass | 2 Comments

Microsoft Dynamics CRM on Facebook - redux

Just a quick reminder that if you are a citizen of Facebook land, you can get your CRM fix at the Microsoft Dynamics Group on Facebook. With over 2000 members there is always something of interest going on. So join us, post with abandon and enjoy. Technorati Read More...
Posted Tuesday, March 17, 2009 10:05 AM by Jim Glass | 1 Comments

Microsoft Dynamics CRM Community - Social Software Projects

It's the holiday season and I'm checking out some of the CRM communities, adding a video here and a pointer to a great article there. Our group on Linked In continues to grow, driven I think by the need of our partners and customers to be associated with Read More...
Posted Monday, December 01, 2008 10:02 AM by Jim Glass | 1 Comments

Facebook for your CRM Resource list

Microsoft Dynamics CRM has been a group on Facebook for almost a year now. With a membership of over 1100, there are always interesting posts, videos, and conversations going on. If you are interested in seeing what social software can do for you, check Read More...
Posted Monday, September 08, 2008 9:45 AM by Jim Glass | 1 Comments
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The Microsoft Dynamics CRM group on Facebook

The super secret, okay not really, Microsoft Dynamics CRM group on facebook has around 800 members and there is a surprising little community being built there. Yesterday I dropped a new video to a great review. Lure Executive Services (Length: 1:57) Read More...
Posted Thursday, June 05, 2008 9:10 AM by Jim Glass | 1 Comments

On Facebook: the Microsoft dynamics CRM group

I love it when I finally get to spill the beans. I've created the Microsoft Dynamics CRM group to talk about all things relevant in the world of CRM. Come check us out and let us know what you think. Read More...
Posted Wednesday, November 14, 2007 10:44 AM by Jim Glass | 4 Comments
 
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