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Merging Humans with Tools to Slow Down Trolls

Posted Tuesday, May 15, 2007 1:40 PM by jledgard
This was a great read that I found through Seth Godin's blog . Troll whisperers aren't necessarily very good at hacking tools, so there's always an opportunity for geek synergy in helping them to automate their hand-crafted techniques, giving them a software Read More...
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Google makes your code prettier

Posted Friday, March 23, 2007 9:21 AM by jledgard
Something I'd love to see Microsoft do more of is small, simple, solutions to annoying problems that would delight customers. Here is a perfect example. Google Gode Prettifier A simple Javascript and CSS file, the Google Code Prettifier makes syntax highlighting Read More...
4 Comments

Great tips on ramping up online user communities

Posted Thursday, March 22, 2007 9:20 AM by jledgard
There is truth in every recomendation from the following post. Source: Creating Passionate Users: User Community and ROI In Building a User Community Part 1 we talked about the importance of not only a strict "There Are No Dumb Questions" policy, but Read More...
1 Comments

Forums are now as simple as a widget

Posted Wednesday, March 21, 2007 9:16 AM by jledgard
The interesting thing is that the same forum could be hosted in different widgets on different sites if I read the post correctly. Freewebs continues to add to their widget catalog with their new forums widget. This customizable plug-in is available for Read More...
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More Talk About Points and Reputation

Posted Tuesday, February 20, 2007 1:18 PM by jledgard
Brain, a PM on the forums.Microsoft.com site, discusses the element of adding game like systems into discussion forums. While over at the www.asp.net site they've recently created a new point system. What do all the web dev guys think about their system? Read More...
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How do you take your developer support?

Posted Thursday, January 04, 2007 8:41 PM by jledgard
This is an interesting thread that shows the search habits of folks on C9. What stuck out to me was that it shows that no search should be inclusive by default. Meaning that the forum search should also be searching other relevant content on MSDN like Read More...
3 Comments

Kudos to MSDN for making support options clearer

Posted Wednesday, December 27, 2006 9:56 AM by jledgard
Check out: http://msdn2.microsoft.com/en-us/vstudio/aa718682.aspx A little late on my part, but great work on the new MSDN support page Katie & the MSDN team! It's a great step in the right direction for helping customers navigate their support options. Read More...
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Building Live QnA Gadgets

Posted Monday, September 18, 2006 3:47 PM by jledgard
Betsy has a great post on how to build live QnA gadgets. Live QnA is a question-and-answer service that emits data in XML format (RSS). While we do not offer at this time a specific API beyond the RSS feeds that you can generate from search, you will Read More...
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Because there is such a thing as a bad question

Posted Tuesday, August 15, 2006 8:30 PM by jledgard
It's one thing I've learned watching the progress of the MSDN forums over the last year+... there are bad questions. I'll be watching to see how well this sort of "rate the question" system goes over. Something new has appeared at Yahoo! Answers . A rating Read More...
1 Comments

Google Deprecates Groups Functionality

Posted Friday, August 11, 2006 9:23 PM by jledgard
First AOL did this, now Google is lowering google groups visibility. Seems to make sense since they don't seem very speedy about updating groups functionality. Maybe they'll get wise and update it one day with a real conversation search . Google got rid Read More...
3 Comments

May MSDN Forum Update Release

Posted Friday, May 19, 2006 9:56 AM by jledgard
This week the MSCom team, in an effort led by Jana, pushed out an update to the forum system that runs the MSDN forums . Jana just posted about the update here , but I'll save you the click... 1. Top Answerers Page: This page will display a list of the Read More...
1 Comments

Good hire by Sandy & Crew... Yag goes to work on Communities

Posted Friday, May 05, 2006 9:32 AM by jledgard
Yag, a fixture in the foxpro/data community, has decided to take on the challenge of architecting community platform infrastructure at Microsoft. This means that he’ll get to hear at lot more of my griping and brain farts than he did when he was Read More...
4 Comments

More on rich online developer profiles from joe

Posted Wednesday, April 26, 2006 11:23 AM by jledgard
Joe Morel's Blog : Forums Reputation Phase 3 – Profiles . I used to think that rich profiles were dumb—that they were really only something that were only used by teenagers hell-bent on getting the latest and greatest AIM virus. Then I saw Read More...
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Are Tech Support Sites like Asp.net and MSDN Forums Sticky?

Posted Tuesday, March 28, 2006 9:52 AM by jledgard
I hear from some folks inside Microsoft that sites like the MSDN forums aren't "sticky", that people don't keep coming back to form a "community", and that they are purely transactional in nature. I don't buy these statements one bit. Here is someone Read More...
12 Comments

Building a killer forum reputation system

Posted Monday, March 13, 2006 9:08 AM by jledgard
Joe is breaking apart his vision for Q&A forum reputation system into three phases. At Microsoft the common terminology for this is "crawl, walk, run". The current MSDN forum reputation system, as it exists today, is probably in the "yet to be born" Read More...
5 Comments
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