Welcome to MSDN Blogs Sign in | Join | Help

Browse by Tags

All Tags » collaboration   (RSS)

Merging Humans with Tools to Slow Down Trolls

Posted Tuesday, May 15, 2007 1:40 PM by jledgard
This was a great read that I found through Seth Godin's blog . Troll whisperers aren't necessarily very good at hacking tools, so there's always an opportunity for geek synergy in helping them to automate their hand-crafted techniques, giving them a software Read More...
0 Comments

Tips on Motivating Your Team to Engage with Customers

Posted Tuesday, May 01, 2007 1:35 PM by jledgard
I was on a thread where a dev lead asked if anyone had tips to share on motivating his team to engage regularly with customers through blogs, forums, etc. Paul Yuknewicz shared a great set of tips that I'm republishing with his permission. Get the team Read More...
2 Comments

Does Amazon Ship the Best Social Software on the Web?

Posted Tuesday, April 24, 2007 11:28 AM by jledgard
Yes, Amazon has the best social software on the web. They've been quietly innovating for the last couple of years and it is unfortunate that people just think about their amazing catalog of user reviews and don't think of them as an innovation hub for Read More...
3 Comments

9 Challenges to Making Product Support Transparent

Posted Wednesday, April 11, 2007 2:27 PM by jledgard
Your customers have greatly evolved since the previous internet bubble, while most company’s customer support models have not grown with them. New, “Web 2.0” paradigms for content creation, publication, syndication, and consumption bring with them an Read More...
5 Comments

Overheard from the MVPS: More specific Feedback on Forums and Other channels

Posted Wednesday, April 11, 2007 11:07 AM by jledgard
This is the last of the notes i took at the Summit that I was able to actually write down. On Forums… “After posting an answer to a question there should be a link that goes directly back to a the filtered “unanswered” page you started from instead of Read More...
2 Comments

A reason for social mapping

Posted Friday, April 06, 2007 10:28 AM by jledgard
Dare has one good point and one bad point about the new google mymaps feature that we've had for a while. Source: Dare Obasanjo aka Carnage4Life - Google MyMaps vs. Frappr: A Feature Isn't a Business As usual the reactions from the blog pundits are equal Read More...
5 Comments

MVP Learnings: User Groups, Web Sites, and Feedback

Posted Thursday, April 05, 2007 5:21 PM by jledgard
User Groups We do great at participating in our conferences, but we don’t focus on the breadth of developer user groups like we should. One of the better ideas was that we provide “presentation kits” to user groups. We create a topic and a talk with additional Read More...
1 Comments

What I learned at the MVP Summit: DPE, MSDN Links, and Attention

Posted Thursday, April 05, 2007 2:53 PM by jledgard
I spent a lot of time at the MVP summit this past year. My team doesn’t have any MVPs, but our work is obviously valuable to customers. I’ll thank the C# team for graciously inviting us to spend some time talking with their MVPs. I took a whole lot of Read More...
3 Comments

Customer Support in Communities; From 0 to 761 in a Year

Posted Sunday, April 01, 2007 11:55 PM by jledgard
Last week 761 developer customer questions were answered in our online communities by members of our customer support staff. These are the folks helping to bridge the knowledge transfer gap for .NET 2.0 and 3.0 that I talked about last week . The effort Read More...
3 Comments

Google makes your code prettier

Posted Friday, March 23, 2007 9:21 AM by jledgard
Something I'd love to see Microsoft do more of is small, simple, solutions to annoying problems that would delight customers. Here is a perfect example. Google Gode Prettifier A simple Javascript and CSS file, the Google Code Prettifier makes syntax highlighting Read More...
4 Comments

Facilitate Knowledge Transfer in Online Communities

Posted Thursday, March 22, 2007 11:44 AM by jledgard
I'm often asked how products teams can best participate in their online communities. It would be simple to say "go talk to customers" and be done with it, but you can have a more targeted approach than that. They key to successful support communities Read More...
6 Comments

Great tips on ramping up online user communities

Posted Thursday, March 22, 2007 9:20 AM by jledgard
There is truth in every recomendation from the following post. Source: Creating Passionate Users: User Community and ROI In Building a User Community Part 1 we talked about the importance of not only a strict "There Are No Dumb Questions" policy, but Read More...
1 Comments

Forums are now as simple as a widget

Posted Wednesday, March 21, 2007 9:16 AM by jledgard
The interesting thing is that the same forum could be hosted in different widgets on different sites if I read the post correctly. Freewebs continues to add to their widget catalog with their new forums widget. This customizable plug-in is available for Read More...
0 Comments

Testing Community Based Open Source projects for corporations

Posted Tuesday, February 20, 2007 5:41 PM by jledgard
John's blog postings on testing open source projects where recently picked up by Mary Jo . Not bad PR for the work our team has been doing and good lessons to read if your team is looking at taking components open. Our team has learned many lessons about Read More...
0 Comments

More Talk About Points and Reputation

Posted Tuesday, February 20, 2007 1:18 PM by jledgard
Brain, a PM on the forums.Microsoft.com site, discusses the element of adding game like systems into discussion forums. While over at the www.asp.net site they've recently created a new point system. What do all the web dev guys think about their system? Read More...
0 Comments
More Posts Next page »
 
Page view tracker