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Today is my last day at Microsoft

Posted Monday, June 25, 2007 1:54 PM by jledgard
And this is likely to be the last post I make to this blog. By the time you read this I will have likely handed in my card key and celebrated with the great people I’ve worked with over the last 7 years. One of the key values that Microsoft instills in Read More...
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Align Right

Posted Tuesday, June 12, 2007 5:11 PM by jledgard
For anyone that's just learning basic HTML. I suggest this tutorial... http://icanhascheezburger.com/2007/06/12/lolcat-alignright Read More...
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Random Tips on Interviewing for Microsoft

Posted Tuesday, June 12, 2007 4:28 PM by jledgard
A co-worker recently asked me to share some tips on interviewing people at Microsoft. I wrote a few up and figured I'd share them here as well. I love interviewing people and I get a lot of my style and tips from Gretchen since she’s done more interviews Read More...
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OCU2007 Notes: Establishing Culture and Guidelines in Community

Posted Wednesday, June 06, 2007 11:13 PM by jledgard
There was a lot of good discussion in this one, but I tried taking notes on my windows mobile phone. I'd say it was an experiment to see what would happen if I had "twittered" a session or if I just wanted to make sure I thought about the notes I took... Read More...
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OCU Notes: Increasing User Particpation in Online Communities

Posted Wednesday, June 06, 2007 12:26 PM by jledgard
Incentives Influencer relationships such as the MVP program Connect them to your product teams so they get insider information Software coupons and give-aways. New reward every year. Need rigorous process to qualify the MVPs Visual, Branded, recognition Read More...
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Ads in Online Communities Session at OCU 2007

Posted Wednesday, June 06, 2007 10:39 AM by jledgard
Question : Should there be ads in the community? Some people don't care, some people are really opinionated. The consensus was that "if they are done right". Question : What are the different methods of putting ads on new Community Sites Babycenter.com Read More...
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Hello from the Online Community Unconference

Posted Wednesday, June 06, 2007 9:15 AM by jledgard
I'm at the computer history museum in the valley attending the Online Community Unconference . I'll try and blog notes as a take them, but the pace looks to be fast and I'm not sure I'll be able to capture much in a consumable form for anyone other than Read More...
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Merging Humans with Tools to Slow Down Trolls

Posted Tuesday, May 15, 2007 1:40 PM by jledgard
This was a great read that I found through Seth Godin's blog . Troll whisperers aren't necessarily very good at hacking tools, so there's always an opportunity for geek synergy in helping them to automate their hand-crafted techniques, giving them a software Read More...
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Curt Shilling - The Robert Scoble of Baseball?

Posted Wednesday, May 09, 2007 4:38 PM by jledgard
You know, the person that everyone listens to, makes outlandish statements that may offend people on occasion, and then has to issue statements like this... Everyone has days and events in life they’d love to push the rewind button on, yesterday was one Read More...
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Car 1 : Carbon Bike 0 : Josh OK

Posted Friday, May 04, 2007 10:48 AM by jledgard
I posted my experience being hit and run by a car yesterday on my personal blog. I'm posting the link here as a cautionary tale for other softies I know bike to work regularly. I saw a red car out of the corner of my eye quickly cut in-front of me and Read More...
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Tips on Motivating Your Team to Engage with Customers

Posted Tuesday, May 01, 2007 1:35 PM by jledgard
I was on a thread where a dev lead asked if anyone had tips to share on motivating his team to engage regularly with customers through blogs, forums, etc. Paul Yuknewicz shared a great set of tips that I'm republishing with his permission. Get the team Read More...
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Does Amazon Ship the Best Social Software on the Web?

Posted Tuesday, April 24, 2007 11:28 AM by jledgard
Yes, Amazon has the best social software on the web. They've been quietly innovating for the last couple of years and it is unfortunate that people just think about their amazing catalog of user reviews and don't think of them as an innovation hub for Read More...
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9 Challenges to Making Product Support Transparent

Posted Wednesday, April 11, 2007 2:27 PM by jledgard
Your customers have greatly evolved since the previous internet bubble, while most company’s customer support models have not grown with them. New, “Web 2.0” paradigms for content creation, publication, syndication, and consumption bring with them an Read More...
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Overheard from the MVPS: More specific Feedback on Forums and Other channels

Posted Wednesday, April 11, 2007 11:07 AM by jledgard
This is the last of the notes i took at the Summit that I was able to actually write down. On Forums… “After posting an answer to a question there should be a link that goes directly back to a the filtered “unanswered” page you started from instead of Read More...
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A reason for social mapping

Posted Friday, April 06, 2007 10:28 AM by jledgard
Dare has one good point and one bad point about the new google mymaps feature that we've had for a while. Source: Dare Obasanjo aka Carnage4Life - Google MyMaps vs. Frappr: A Feature Isn't a Business As usual the reactions from the blog pundits are equal Read More...
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