Five Tips on How Not to Offend Customers

re: IE and Standards

IEBlog — Wed, 16 Mar 2005 01:37:00 GMT

re: Five Tips on How Not to Offend Customers

Travis Wells — Wed, 16 Mar 2005 04:08:00 GMT

Speaking of #1, any news on the subject of MS 3D Movie Maker? :)

re: Five Tips on How Not to Offend Customers

Josh Ledgard — Wed, 16 Mar 2005 16:10:00 GMT

Honestly I've been unable to make as much progres as I would have hoped towards a solution that we could use even for small projects created by devdiv. One new ray of hope is that http://blogs.msdn.com/jasonmatusow/ is blogging now. He is the director of shared source at Microsoft and would know a lot more than me about potential projects that are outside the scope of the Developer Tools Division.

re: Five Tips on How Not to Offend Customers

Travis Wells — Wed, 16 Mar 2005 17:32:00 GMT

Ahhh, great! I'll see what he thinks about it. Thanks.

re: Five Tips on How Not to Offend Customers

David A. Mellis — Wed, 16 Mar 2005 18:15:00 GMT

I'd just echo the concern about poor experiences with the Product Feedback Center. It often takes months to get a response, and they're often no more than "Sorry, we can't implement this." What's especially frustrating is that there's often no way to ask for clarification, as follow up comments on closed bugs are usually ignored.

re: Five Tips on How Not to Offend Customers

Jim Holmes — Sun, 03 Apr 2005 13:25:44 GMT

You've really distilled some great points in your post. I particularly like the last sentance of the "Boolean View" point. Too many folks pay too little attention to how they're writing e-mails, wikis, or other online correspondence. Things are said in a manner via that medium which would *never* be said face to face, and it can have an awful impact on team or customer relations.

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