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Customer Connected Engineering
I posted slides on how we do Customer Connected Engineering at patterns & practices to Shaping Software .  Customers Connected Engineering (CCE) is how we engage customers throughout our product development. We formally engage customers during Read More...
Personas at patterns and practices
At patterns & practices , we introduced personas a few years back to help design user experience for our deliverables. Personas helped with a few things: Understanding demographics. Building empathy by putting a face behind the user role. Building Read More...

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