JimLast January, Jim Stroud brought us "Life as an Escalation Engineer" with Jeff Dailey. This time around, Jim chats with Scott Oseychik about his life as an Escalation Engineer plus strange (but true) tales about Microsoft.

 If you ever wanted to know why being an Escalation Engineer is like being on the A-Team, you should listen in and find out!

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Length: 00:13:36

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