Upcoming webcast on using Computer Telephony Integration (CTI) with Microsoft Speech Server 2004

johnlawr — Thu, 08 Apr 2004 22:38:00 GMT

This should be a very interesting webcast. There isn't currently any detailed coverage of CTI support in the Speech Application SDK documentation so to have some samples which show how it's done will be extremely valuable to anyone wanting to integrate Microsoft Speech Server into a call center.

Implementing CTI Using the Microsoft Speech Server

Date: Monday, April 12, 2004
Time: 9:00 AM-10:00 AM Pacific Time (GMT-8, US & Canada)

Description: Effective computer-telephone integration (CTI) is essential to contact center solutions. Join us online to explore specific CTI implementations in a Microsoft® speech-enabled contact center. With sample code, learn how to use the Microsoft Speech SDK to create advanced features like screen pops to display caller data collected by the speech sever before a call is transferred to the agent. You'll see how these features can help your organization can save effort and expense.

Presenter: Gene Eagle, Solution Architect, Intel

Early adopters report benefits with new Microsoft Speech Server

johnlawr — Wed, 31 Mar 2004 21:23:00 GMT

Story in Computerworld about Microsoft Speech Server's early adopters.

My favorite quote:

“By using its familiar Visual Studio tools, Pritchett said, SAICS was able to develop and deploy its application using Speech Server for at least half the cost and in a quarter of the time.“

This is in comparison with developing the application for a competitive speech platform, with other tools. Nice to know we're making people more productive.

John Lawrence (MSFT) : Speech Server 2004

Upcoming webcast on using Computer Telephony Integration (CTI) with Microsoft Speech Server 2004

Early adopters report benefits with new Microsoft Speech Server