http://blogs.msdn.com/johnmont/archive/2004/09/27/235035.aspxA positive story about Home Depot customer service.en-USCommunityServer 2.1 SP1 (Build: 61025.2)http://blogs.msdn.com/johnmont/archive/2004/09/27/235035.aspx#235192Tue, 28 Sep 2004 13:37:00 GMT91d46819-8472-40ad-a661-2c78acb4018c:235192Ryan Cromwell&quot;...he'd actually gone to a nearby Maytag store and asked about the problem after I told him about it and had gotten himself educated.&quot; <br> <br>That's just incredible. I'm thoroughly impressed. I can think of only a handful of professionals that I work with on a daily basis who would have that type of initiative. I need to work at a hardware store. Enough of this sitting at my desk, typing code, and going blind...http://blogs.msdn.com/johnmont/archive/2004/09/27/235035.aspx#236840Sat, 02 Oct 2004 02:03:00 GMT91d46819-8472-40ad-a661-2c78acb4018c:236840The Galactic Patrol