http://blogs.msdn.com/kristoffer/archive/tags/Office+observations/default.aspxTags: Office observationsen-USCommunityServer 2.1 SP1 (Build: 61025.2)http://blogs.msdn.com/kristoffer/archive/2007/06/29/is-your-e-mail-going-unanswered.aspxFri, 29 Jun 2007 21:00:00 GMT91d46819-8472-40ad-a661-2c78acb4018c:3608199Kristoffer1http://blogs.msdn.com/kristoffer/comments/3608199.aspxhttp://blogs.msdn.com/kristoffer/commentrss.aspx?PostID=3608199<p>As a general rule the chance of your e-mail getting a response is inversely proportional to the number of people on the To and Cc lines.</p> <p>Let's take an example:</p> <blockquote> <p>You e-mail Bob a question. Bob now feels directly responsible for your question and promptly replies.</p> <p>You e-mail Bob, Anna, and Frank a question and put them all on the To line. Now Bob, Anna, and Frank are only one third responsible each&nbsp;for replying and all three ignore your e-mail hoping one of the other two will respond.</p></blockquote> <p>Psychologists call this "diffusion of responsibility".</p><img src="http://blogs.msdn.com/aggbug.aspx?PostID=3608199" width="1" height="1">Office observations