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Think Geek Responds

Valorie just received the following email from Think Geek ( in response to our previous issue with them ): From: Caroline Offutt [mailto:<email address at thinkgeek.com>] Sent: Sunday, November 18, 2007 7:05 PM To: <valorie's email address> Read More...
Posted Monday, November 19, 2007 11:19 AM by LarryOsterman | 14 Comments

How to lose customers without really trying...

Not surprisingly, Valorie and I both do some of our holiday season shopping at ThinkGeek. But no longer. Valorie recently placed a substantial order with them, but Instead of processing her order, they sent the following email: From: ThinkGeek Customer Read More...
Posted Thursday, November 15, 2007 3:21 PM by LarryOsterman | 25 Comments

More OOBE experiences - D&D Online

Back in January, I wrote about the OOBE of my iRiver H10 player , and I've got another horrid first run story today. Daniel's been pestering us to get DnD Online , and yesterday it arrived. I figured I'd install it for him (to save him the trouble). Man, Read More...
Posted Wednesday, March 08, 2006 9:54 AM by LarryOsterman | 31 Comments

Looking under rocks...

I've really been enjoying Jensen Harris's blog recently, he's been talking about the UI design that went into Office 12. Today's post (on turning over rocks) is no different, reading it brought a smile to my face, mostly because of this paragraph: I don't Read More...
Posted Tuesday, October 11, 2005 10:19 AM by LarryOsterman | 14 Comments
 
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