MelSam's Blog

PingBack from http://www.windowsvistar.com/2007/06/06/microsoft-fixes-windows-mobile-synch-problem-by-nancy-gohring/

Most of us Windows Mobile users will have at some stage cursed ActiveSync, affectionately known as ActiveStink

Still can't get this to syn with my iPAQ 6945....keeps showing the error message "WMDC Hotsync has stopped working."...and I've tried everything everyone else suggested to fix it...sooooo tempted to recover back to Media center XP....at least it was syncing there!

I have spent more than 15 hours of combined phone time and Microsoft Easy Assist time trying to get one simple thing happen - my phone to sync with my Outlook.

When I had Windows XP and ActiveSync, it was no problem.  But on February 18th I got a new computer with Windows Vista Premium Home, used the Windows Transfer program to move my programs and settings, and since that time haven't been able to get my phone to connect to WMDC.

We have installed and uninstalled, and re-installed WMDC and Windows Live One Care many times.  Regedit is an old friend now.  I think I'm about to wear out the USB connector on my phone (T-Mobile Dash/HTC S620).  

Why in the world is it that so many people who should know how to make this simple thing work, are failing so miserably?  MSFT Research Team, WMDC Support ;and Windows Vista support have all tried and failed at least twice per group.  

I'm thinking I should move to Mac and get an iPhone.

Why did the team release it as an MSI and not an MSU like the PowerShell folks?  It seems like there is already a bunch of disconnect on strategies to update Windows Vista.  It makes it really painful for the IT folks to deploy these things if we have a billion different deployment strategies.  I know it's tough to know what other product groups are doing, but I would hope that someone could reach out to the Windows product group to get tied into their processes.

Terrible, I can't believe this was released. After never having problems with activesync this problematic "update" refuses to synchronize any outlook files, I have to un-check all synchronization features and use it only to install programs, and even then some programs wont install with the error " you need to have activesync installed to use this setup program"

I really think we need a 6.2 my friends, and make sure it does what it's supossed to fancy graphics or not...!!!

Habe Axim mit WM2003 und Vista64ultimate sowie Outlook 2007. Leider funktioniert das neueste WMDC 6.1 nicht. Auch nicht, wenn PDA im Cradle eingerichtet wird. Es kommt immer wieder zum selben Problem:

Der Axim wird erkannt, eine Verbindung wird hergestellt und 15 sek später wieder abgebrochen...

my last treo screen got cracked, it was replaced and now I am trying to find a way to transfer partnerships. When the new one is connected it wants to create a new one. Somebody, if you know a way to transfer partnership data from one to another in Windows Mobile Device Center

This is a nightmare! i installed WMDC 6.1 and stiil it hangs when I plug in my new HTC TYTN II. works on the mac and on XP can't get it to work on Vista. call MS and they told me windows mobile 6 is not a MS product can you believe this :-(

does anyone have this working that can shed some light on what should be a as easy as plugging in the USB.

I agree with above comments. I have a QTek Smartphone. It stopped working with 6.0. I searched around and found the 6.1 upgrade. Nothing - cannot sync on USB or BT. Error messages gice no clue to the problem and I have now spent many hours trying to resolve the problem. This is appalling.

I agree. This is RIDICULOUS!!!!! I cannot Sync my T-Mobile Dash phone. Tried 6.1, nothing. What a joke. Anyone have a suggestion?

I've been researching this issue for months.

The answer = WMDC v6.2

HURRY UP MICROSOFT!

WMDC 6.1 + Ipaq 2210 = not work !!!

I bought the AT&T Tilt (HTC 8925) PDA phone which runs on Win Mobile 6.0.

I have Outlook 2002 on my laptop running Win XP SP2 with ActiveSync 4.5 (build 5092).

Both my phone and laptop are up to date with the latest Windows updates.

In over a month, I have not been able to sync the Contacts, Notes or Tasks from my laptop to my new mobile PDA phone. ActiveSync reports no errors or problems. Calendar entries appear to sync up successfully each time.

On my older PDA phone (HTC 8125) which ran on Windows Mobile 5.0, the sync with Outlook 2002 on XP SP2 -- worked, with frequent sync problems, but it worked.

On the new device, a few Contact entries and one (yes one) Task entry have transferred successfully from my laptop to the phone.

Also, the mp4 videos shot using my new phone, sync succesfully over to my laptop. I can play back these files using the Windows Media Player on the phone, but on my laptop which has Windows Media Player 11 -- I cannot play back the video files.

I *can* play back the video files successfully on my laptop using Real Player 10.5.

So in effect, I've spent $170 upgrading my 'smart' phone which now in effect is apparently entirely incompatible with the software on my laptop. Great.

After my fabulous experience upgrading to the new and improved version of Windows mobile, I'm going to steer clear of any Microsoft product if I can help it.

I truly pity the unfortunate folks who've plunked down $1000+ buying a new PC running Vista. I can only imagine the kind of problems they are going to discover as they try to use basic features and functions.

Got the WMDC 6.1 upgrade and use it to sync my IPAQ rx1515, or should I say I use it only when it wants to work properly.  I am finding that after a few days WMDC will not connect giving a nondescript error code..."ERROR".  After trying several fixes, I found that if I do a format to the IPAQ it will solve the issue of connectivity until the next time it feels like acting up.  But that is the simplest of my many issues with Vista.

Is there an update yet??? I am still having problems getting WMDC to start. Please help. I am so frustrated.

Still having a big issue synchronizing my oulook data (simply calendar items and contacts) with my Windows Mobile 6 device. Worked fine with previous versions of Mobile Device Center (6.0) and Windows Mobile 5. I upgraded both at the same time, so I do not fully know the source of my current troubles.

In fact everything seems to work fine unless I have a calendar item (or contact) in my oulook that is larger than let's say 4KB (I am not exactly sure where the limit is). Specifically calendar items that were created using invitations over Exchange Server are mostly larger than that and make ActiveSync not work at all. It somehow stops at the large item and does not sync anything on that run, until i remove the large item in outlook. ActiveSync will give me an "atttention required" message and error code 85030001C. A lot is written about this error code, but I have not yet been able to find a solution...

Can anyone help?

best regards,

Martin

I have a Touch WM6 and Mobile Device center 6.1.

I do get a connection and I can browse my device through the connection. That is it.

Trying to sync to outlook 2007 gives the very helpful error message ERROR.

I sync the same device WITHOUT any problems to outlook 2003 on w2000 and XP using activesync 4.5.

Please stupid Microsoft, make activesync 4.5 work on Vista. F.ck the nice graphics, this piece of crap DOES NOT WORK!!

Robin

I have almost 2,000 contacts in my Outlook 2007 Contacts. While adding a new contact on my WM6 device earlier this week, I've suddenly realized that new contacts added in Outlook 2007 are transferred to my WM6 device, but new contacts added directly to the WM6 device are not synchronized back to Outlook. I'm not sure when this started so I have no idea how many records are out of sync. What should I do? For now, I'm praying hard that my WM6 device does not crash or get lost...

I have HTC TYTNII that was working perfectly fine with Active Sync on Win XP. Then comes MS Vista with the Windows Mobile Device Center 6.1 and nothing works

Now all I get is a message - Windows Mobile Device Center has stopped working. And the program crashes....

TYPICAL MICROSOFT!

Typical Microsoft, all the money in the world and they think they can just bluff off their ever faithful defactop users.

I never thought Id turn to a MAC or Linux but it is looking so much more reasonable now!

MS pull your finger out of your asses and get your software working properly before you screw people up!

Found this site during a search, and then found something that solved the syncing problem for my dash.  

Go to Settings; Communications; USB to PC, uncheck the Advanced setting.

Hope this works for you too!

Vanessa, you're a hero.  That worked perfectly!!   Thanks, I've been trying t get this solved for hours.

Nobody seems to be mentioning that this thing shares the key feature of ActiveSync 4.x: INACCURACY !  It fails to sync some files, writes old files over new ones, deletes both copies, marks fails with dates in the future, and corrupts files so Mobile Office won't open them.

So those of you who have not been able to connect, BE GRATEFUL !  Be careful what you wish for...

I wonder what the GNU gang has for synchronization?

As stated in the above posts I too ran into the ERROR 85030001C after upgrading to WMDC 6.1. In order to fix this I ended up going back to WMDC 6.0.

Can we please get an ETA on when a fix will be offered?

i downloaded drvupdate-x86 which is the 32bit locale setup for wmdc 6.1 from microsoft site.Unfortunaley I m not able to "run" the application.However the drvupdate-x86.exe file does appear in the currently running processes in Task manager with some memory (RAM)assigned to the process and even changing the priority of the process also does not help.Launching the application again creates multiples instances of the process without any desirable result .

I have Windows Vista with "Windows Mobile Device Center 6.1" installed on my home PC.  I have Windows XP with "activesync 4.5" installed on my work PC.  Before I upgraded to Vista at home, I was able to sync with 4.5 using my motorola Q smartphone between home and work without any problems.  However, now that my home PC has 6.1 and my work has 4.5, I'm having problems syncing.  Is it possible to sync my smartphone between XP and Vista?  I am sure there must be a fix for this problem that I am not aware of.  Please help me someone.

I have Windows Vista & TyTN II. Until last week I could synchronize the appointments and contacts using the Windows Mobile Device Center. All of a sudden the synchronization became impossible. I have tried all the advices on the Internet (including downloading the new 6.1, renewing driver etc.) - nothing helps!

Any dramatic advices?

MAN THIS IS ANNOYING, I am not really smart with stuff like this but I now that its very stupid that activesync does not work on windows vista!  does any one now a website that i can download activesync from so it could work on windows vista? I have a t-mobile dash! also, how can i watch youtube videos???  please help me!!! please!  e-mail me at omallah7@hotmail.com

MAN THIS IS ANNOYING, I am not really smart with stuff like this but I now that its very stupid that activesync does not work on windows vista!  does any one now a website that i can download activesync from so it could work on windows vista? I have a t-mobile dash! also, how can i watch youtube videos???  please help me!!! please!  e-mail me at omallah7@hotmail.com

Hey, wait till you install SP1 for Vista - just released. You can say bye bye to Sync with WVMC 6.1 You have to uninstall both 6.1 driver upgrade, remove any partnerships, uninstall Windows Mobile Center, restart, then install Windows Mobile Center 6.1, restart again, take a couple of coffee, plug your device and pray, build up the partnership again, first time does not sync, 2nd time nothing, 3rd time (after a lot of swearing) decided to work, and everything synced. - Good Luck. Microsoft Vista sucks, especially with Mobiles!!

VISTA IS THE SINGLE REASON SO MANY PEOPLE ARE SWITCHING TO APPLE!!!  Way to go Microsoft!  I have a T-Mobile Wing and Office 2007.  Same thing!!!  I get the error message Windows Mobile Device Center has stopped working.  I would have switched to Apple but I can't, the main program I work with is Windows only. VISTA IS WORSE THAN WINDOWS ME!!!!

Here are my details:

Problem signature:

 Problem Event Name: APPCRASH

 Application Name: wmdc.exe

 Application Version: 6.1.6965.0

 Application Timestamp: 465eefc9

 Fault Module Name: wcescommproxy.dll

 Fault Module Version: 6.0.6000.16386

 Fault Module Timestamp: 4549bdf4

 Exception Code: c0000096

 Exception Offset: 000022eb

 OS Version: 6.0.6001.2.1.0.768.3

 Locale ID: 1033

 Additional Information 1: fd00

 Additional Information 2: ea6f5fe8924aaa756324d57f87834160

 Additional Information 3: fd00

 Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Same here. Vista Sucks Microsoft continues to go down hill!

Okay, I have the T-Mobile Dash.  I've had it for about 18 months without any problems.  I got a new computer in January, and didn't realize, yes I'm a little slow, that it wasn't actually synching correctly.  I would put info in my Outlook, but it wouldn't transfer it to my phone.  Then, about a week ago, it took EVERYTHING off my phone, but it's still in Outlook.  So I did some research and was told it was because I had Microsoft Office 2002 and needed 2007.  Because I use it so much for my job, I bit the bullet and invested in 2007.  Guess what, it's still not working and now I'm getting really ticked!  Anyone have any ideas how I can get it to work correctly?  Thanks so much!

Michelle

mkbruner@semonin.com

Well, I hope these comments are required reading for everyone at Microsoft in the Mobile Device Center team.  Your software is shamefully bad and should be scrapped and replaced as soon as possible.  I just don't think you understand how frustrating it is to have a major Vista component that is completely unconfigurable.  It would be OK if it always worked, but it is nowhere near the required level of quality - absolutely nowhere near.  The sad thing is that you think it is...

Had it working pretty well with my ATT Tilt. 3rd party apps won't sync however I had a halfarsed workaround with file sync. Plugged the phone in this am and MDC doesn't recognize it, partnership simply disappeared. Set up a new one and now it won't sync. You guys should have left activesync in there. At least it worked  :-(

Not sure what site I found it on, but I was having lots of problems synching with mobile device center as well on my t-mobile dash.  I read somewhere that I needed Pocket Mirror, so I downloaded a trial version, and it works GREAT!  Everything synches now.  So I guess I'll be buying pocketmirror now, but at least I know it works.  

Mich

Vista and WMDC61 suck. I synced with my dash soon after I downloaded WMDC61, but on the third attempt to sync about three weeks later, the program won't start up. No error message, no nothing. Now I'm not a novice at this, so I know I could have a quirk in the software. So I unloaded all drivers, software, downloaded a fresh copy of WMDC61, loaded them all, connected by dash (which windows recognizes as an unidentified USB device however with drivers loaded successfully), but WMDC61 still not not start. The little rolling circle thingy goes around for about 10 seconds then stops, and nothing. Did the whole prior routine again and still nothing. I give up. How could normal people have the time to devote to this.

As soon as I get the courage and a bit more cash, I'm moving on. Apple here I come.

I don't know what the fuss is...I keep going to download the Mobile Device Center and get what looks like a driver update. NOTHING IS EVER INSTALLED ON THE START MENU! I CAN'T SYNC MY NEW AT&T TILT which will be going back as it is useless to me without being able to sync with Outlook 2007!!! I can't even uninstall something that doesn't show up as ever having been installed. Bought laptop with the enhanced home version and upgraded to ultimate a year ago. Grrrrrrrrrrrrrrr.

Have uninstalled the mobile device centre but cannot for the life of me unistall the mobile device driver update.  I have tried everything imaginable - ending process from task manager then uninstalling driver from control panel.  It runs through uninstall and then at the end of process seems to roll back with the green indicator going from right to left.

looking for any solution!

Have uninstalled the mobile device centre but cannot for the life of me unistall the mobile device driver update.  I have tried everything imaginable - ending process from task manager then uninstalling driver from control panel.  It runs through uninstall and then at the end of process seems to roll back with the green indicator going from right to left.

looking for any solution!

I am having the same problem with my Cingular 2125.  I plug in the USB and Windows Mobile Device Center rolls over and dies.

These kinds of BS problems with Microsoft is why I'm moving to Apple.

My next phone will be an iPhone that actually WORKS and does what I paid for.

I'm also seriously considering buying a Mac computer next time with an emulator (Vista or Win7) that will allow me to run a the windows apps I need.

======

Come on Microsoft!!!  I've been a loyal customer for over a decade and this is the CRAP you want to sell me????  You better get your sh*t together before you loose your customers en masse.  We will stand by you for only so long before we go!

======

I used William's solution after installing Vista SP1. Now it works again.  Thanks William.  

yes install service pck one for vista uninstall mobile whatever you have and install 6.1.  worked for me on the first try!!!

This issue began since I upgraded the software on my Q9c to Windows Mobile 6.1. The phone worked perfectly with Windows Mobile 6.0  I am unable to sync between my 2 PC's, one at home and one at the office...This was never a problem before the software update We have tried everything...Master Reset, tried to "flash" back to WM 6.0...I need this phone to work...

Sprint graciously replaced the Q9c with the Palm Treo 800w, which also has Windows Mobile 6.1…I still have the same problem! “Active sync encountered a problem on the desktop”, on the PC…Support code 0x86000107 on the Palm…Any thoughts???

Contrary to my name, I don't own an iPhone, and I don't really even like them. I've used WinMo for years and actually like it. I use my smartphone every day for handling business emails, keeping appointments and even text messaging friends. Post upgrading my 6.0 Mogul to 6.1, it has been dumping contacts and losing data. In theory, easy to fix by syncing contacts and calenders from Outlook, but WMDC DOESN'T SYNC THOSE!?!?! Seriously, what the heck. I love Sprint to death, but I'm tempted to bite the bullet, buy an iPhone and use *gulp* AT&T. Good going Microsoft, you ruined the one thing I liked about you.

Oh, and after buying Office 2007 to stay on top of the game is when it stopped working, for me at least. Outlook 2007 imported 2003's data and destroyed the 2003 copies post successfully importing. Thanks to Outlook 2007 NOT BEING ABLE TO EXPORT ANYTHING, much less to a previous version of Office, without retyping all calenders and contacts, I seem to have lost them until MS get's their asses in gear and accepts the fact that they've ruined mobile syncing for everyone. I guess I'll have to move the contacts out of Outlook with Mobile Me (Apple) get them on my PowerBook (Apple) sync them to an iPhone (Apple) with no problem (obviously Apple) and then learn to use that god awful thing Apple calls a keyboard on the iPhone.

Vanessa, I have a PPC 6800 and I just did the same thing...all works fine now! Thanks!

William, You are the BEST!!!!

I've been battling with @#$% Vista to sync it with my HP Ipaq hx2400 for HOURS!!!!

Finally did what you said and VOILA it WORKS again!!

Thanks a MILLION!!!!

I upgraded to WM 6.1 yesterday and lost ability to sync to my HTC Sprint Mogul.

However my troubleshooting succeeded so here is what I did:

I unplugged my Mogul from my PC.

I deleted all Partnerships from my PC/ActiveSync

I went into the Connections setting of my Mogul/PPC/PDA and deleted PC 1 and PC 2 (all established relationships), then under Advanced I unchecked the single box there.

I have a Motorola Q9h with Windows Mobile 6.1 with AT&T and I have had zero problems with syncing with Windows Mobile Device Center.  By the sounds of things, I must be the lucky one.  I'm surprised with all of the problems.

Inspiron 1520

Windows Vista Ultimate x64

Intel Core2Duo 2.2 GHz T7500

4.00 GB RAM

GeForce 8600M GT

Please help!!!  I have tried everything!   I really need all my appointments to sync!   I sync my appointments with my AT&T 8529, my home PC (Vista Home using outlook 2003) and my work (windows server 2003, work PC is XP using Outlook 2007).  Until recently, I have NEVER had a problem doing this 3 way sync.  Here is my problem

If I put an appointment on my AT&T Tilt 8529, it will sync with Exchange 2003 (work) but the appointment doesn’t sync with my home PC; outlook 2003.  If I put an appointment on my Home PC; outlook 2003, the appointment will load on my Phone but NOT to Exchange 2003.  my PC at work uses outlook 2007 (recently upgraded).   Also, Recently I upgraded to windows mobile 6.1 on my home PC.  Looking at many threads the problem could be Daylight savings time, windows Mobile 6.1 or Outlook 2007.  What is the problem and how can I fix this.   Other users in my business that have an AT&T tilt that upgraded to windows mobile 6.1 have the SAME Problem.  Please help!

What a joke. It does not sync with T-Mobile MDA. After messing around with it for 2 days now, I go back to XP... Vista? Keep that crap far back in a drawer in the software labs. And hopefully all developers involved in creating that mess will get fired.

This "upgrade" does not allow me to select folders to sync like before. Outlook syncing used to work nicely with both nokia and sony. I get vista and a windows mobile and bam! I'm in silly-silly land.

I have worked out how to get it to work mostly, but it requires pskill wmdc, start up wmdc (after connecting mind you), and another handful of massaging hand movements. Is this consumer oriented?

Get a 6.2 that solves stuff out the door. This is horrible.

I have been trying to get MDC to properly sync with my HTC 6800 since the upgrade to Windows Mobile 6.1.  I keep getting (name changed to protect the inocent):

The following appointments failed to synchronize from the device:

1. Subject: John Doe's Birthday

   Time: 4/21/05 12:00 AM

   Duration: 1440 minutes

Funny thing is this appointment does not appear on either my device or in Outlook 2007.

When I research it I find I am not the only one.

This is a piece of crap.  I am very pissed off that I can not sync to my Ipaq runing WM 5.0.  I keep getting this stupid Error instead. "your device has been disconnected from the PC. Please reconnect the device to complete setup"

Vista sucks, WMDC Sucks.  I just need to sync my calendar so it can be uploaded to my corporate calendar (Lotus)  I do mine in outlook and the Pocket PC is the only way I can keep them synced.  I never had a single problem with ActiveSync on my XP computer.

I think we should get a class action against Microsoft since they offer no support even though it is their "updates & upgrades" that cause stuff to stop working correctly.

I recently started using WMDC 6.1 on my work computer to help me sync my schedule and contacts, etc.  Eveything worked pretty well with my HTC PPC6800 except when the sync was completed, I had lost ALL of the phone numbers not in my work computer's outlook addressbook.

As a rule, I don't know too many people who keep personal contacts in a work computer, but more importantly, why does this software have ABSOLUTELY NO SUPPORT for two-way sync???  Would it really have been so difficult to add the option to keep my contacts instead of making me choose between wiping out my business contacts from my computer or my personal contacts from my phone?

Of all the things that have disappointed me with Microsoft products in the past, this one by far takes the cake.  While it is not the worst thing in the world, it is EXTREMELY disappointing that such an oversight in functionality would be made by not one person, but an entire group of developers.

If this is going to continue to be par for the course with Microsoft, then perhaps it is time to look into other avenues for software development.  Oh, how the mighty have fallen...

Solution for me (HTC Touch HD / Windows Vista 32bit) was:

-> Start -> ActiveSync -> Menu -> Connections -> ... Cradle/USB-cable -> "check" USB

Voila !

Forget all about reinstalling WMDC og deleting partnerships - that changed nothing for me :)

Thanx for all the good help in here :D

Peter, Denmark

ipaq and Vista 64 bit not playing nice.....

GRRRR.. here is what finally worked for me.  Windows mobile device center just would not start...would just sit there.  Has worked fine until today.

I connected my ipaq to my laptop (I have vista 64 bit runnning)  

I then went into my connection setting ON THE IPAQ

I then clicked on the button that said Active Sync mode

I then changed the connection type from USB Serial Sync mode, to the other option which said RNDIS Sync mode.  

I then started up WMDC but it would not recognize that my ipaq was connected.  I closed WMDC and then I went back to my Ipaq and changed it back to the USB serial sync mode (by the way, when you change modes, it does a soft reset, and you do NOT lose your data...)

Now that I have it set back to USB the way it was...I then opened WMDC and it FINALLY WORKED.

Hope this can help at least one person! lol