A colleague of mine has been experimenting with "narrow-casting" — the practice of making Office Help and How-to content extremely specific to a particular audience or user group. The idea is simple: The people to whom certain Help content speaks directly will ultimately get more out of it than general-themed content. Read my complete blog post to learn more about this idea and to give me your own take on narrow-casting. Do you like the idea? If so, what kind of audience in the OneNote community might benefit from it?
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When we mention “Help” in the software publishing world, we don't mean technical support or maintenance (that's generally called “Support”). Instead, the collective term “Help” refers to the free published content that ships with most commercial or professional
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