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  • Blog Post: Hiding Activities Tab from Social Pane in CRM form

    The article shows you how to hide the activities tab in the Social Pane on entity form as shown below : Social Pane Use the below javascript file to attach it to the page load of the form : onLoad: function () { var ctrlElement = document.getElementById("header_notescontrol"); if (ctrlElement...
  • Blog Post: Debugging online plugin in CRM 2011.

    Hi, Let us take a simple plugin to understand the debugging process. We are throwing the exception to get the profile which we will use for debugging. public class Class1 : IPlugin { public void Execute( IServiceProvider serviceProvider) { IPluginExecutionContext context = ( IPluginExecutionContext...
  • Blog Post: Customer Care Accelerator (CCA) for CRM 2011 (Part 4 – Simple Automation example using Bing Search)

    Please refer the earlier posts for understanding basics of configuring CCA 1. Customer Care Accelerator – Part 1 2. Customer Care Accelerator – Part 2 3. Customer Care Accelerator – Part 3 Here let us take a scenario where we would be hosting the Bing search page using Hosted...
  • Blog Post: Customer Care Accelerator (CCA) for CRM 2011 (Part 3 – Hosting Bing as Hosted Control)

    Please refer the earlier post 1. Customer Care Accelerator – Part 1 2. Customer Care Accelerator – Part 2 Here we would be hosting the Bing search page using Hosted Control. Add a new class library project to the Agent Desktop Solution. Add a new User Control class to the project...
  • Blog Post: Customer Care Accelerator (CCA) for CRM 2011 (Part 2 – Hosting Bing as Web Hosted Control)

    Hi, As we have already covered installation and configuration in part 1 of the post, let us take a little step further with a simple example in which we will host Bing inside Agent Desktop in a new tab as a Web Hosted Control. Open the CRM organization. Go to UII Settings à Create a new...
  • Blog Post: Configuration Of WPFCAB Source Code for CCA R1 on CRM 4.0

    The Customer Care Accelerator (CCA) R1 for Microsoft Dynamics CRM4.0 focuses on delivering contact center enabling functionality, such as the ability to create unique data elements from disparate line of business applications and displaying it in a single user interface. The accelerator in conjunction...
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