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WordMail – Part I

My last blog post series was about building blocks and backwards compatibility. In this series, I'll cover how Word is used within Outlook. We typically refer to the experience of using Word within Outlook as WordMail. In my next few posts, I will talk about what to expect from WordMail, improvements in the reading and search experiences, and, lastly, tips and tricks composing emails with WordMail.

Why Use Word for Reading and Writing Emails?

Previous versions of Outlook used two rendering engines. By default, Microsoft Internet Explorer was used to display emails and Word was used to author email. For those of you who are familiar with previous versions of Outlook, you may be aware of settings, shown below from Outlook 2003, that enable/disable Word as the composer of emails and the reader of Rich Text emails.

Why was this design bad? Well, having two different rendering engines led to differences in the way emails looked at compose time vs. receive time, especially when dealing with East Asian features like vertical text. So much for WYSIWYG. In addition, authoring emails within Internet Explorer (when the abovementioned "Use Microsoft Office Word 2003 to edit e-mail messages" was turned off) was frustrating due to the lack of features contained within that authoring experience.

In Office 2007, we made a big change to the reading and composing experience within Outlook. We fully integrated Word as the core renderer and composer of emails. That's right, we use only Word to read and write emails for all message formats. Why, you might ask?

The main reason is that we wanted to provide our customers with a consistent end-to-end user experience when composing and reading emails. Using Word to read and write emails allows for a truly WYSIWYG experience with Outlook 2007. In addition, Internet Explorer, at least prior to version 8, focused on the rendering of HTML content and not on the content itself. Using Word allowed us to build richer reading experiences based on the content of emails. Lastly, from a maintenance point of view, the fact that Word and Outlook are part of the same Office umbrella makes releasing and supporting much less complicated.

The goodness of Word for composing emails

It's no secret that in today's world of fast-paced communication we are writing a whole lot more emails than Word documents. That begs the question: Isn't an email just a type of document? If so, why not bring the goodness of Word authoring to email?

With Outlook 2007 and WordMail, you have all the power of Word for emails as well as for documents. Take a look at the screenshot below:

You'll notice that within WordMail you have access to the same core ribbon commands as in Word. In addition, you have access to other Word-related features like the Minibar. And you will be able to add rich content to emails, just like you would in a Word document. For example, you can create an email with SmartArt and Charts, as shown below:

Essentially, a lot of the blog posts that we have written on the Word Team Blog are applicable to composing emails with WordMail.

Do I need to buy Word 2007 to Use Outlook 2007?

The short answer is no. Outlook will still function without Word, although some features may not be available. For more details, check out the following white paper.

Next Time

In my next post, I am going to talk a bit more about the specific improvements we made for reading and navigating emails within Outlook. Let me know if you have any specific questions or comments that you would like me to address here or in future posts.

Zeyad Rajabi

Published Monday, September 15, 2008 11:38 AM by wrdblog
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Comments

# WordMail ??? Part I : EasyCoded

Monday, September 15, 2008 1:50 PM by WordMail ??? Part I : EasyCoded

# re: WordMail – Part I

Hi,

Can you tell me if it is possible to use word in a similar way in my own application.

I'm writing an application to send bulk emails (via outlook) and it would like some way of creating the body in exactly the same way as Outlook does and then passing that in when I send the mails.

Cheers,

LJ

Tuesday, September 16, 2008 7:20 AM by Laughing John

# re: WordMail – Part I

The IE engine, at least, had half-decent support for modern HTML+CSS.  On the other hand, Word as an HTML rendering engine is worse than lame.

Standardizing on one rending engine is one thing, but choosing the one with the worse support for your document format is not my idea of a good choice.  It's an interoperability disaster.

Tuesday, September 16, 2008 8:09 AM by Lionel

# re: WordMail – Part I

I've used Word for email since it was possible and grew to rely on the integration that it allowed. This included using 3rd party apps like MindManager and SnagIt which support export to the current Word doc.

Sadly with Office these apps, even their latest versions, do not see the Word Email editor as Word so the integration is gone. If it is really Word why is it not exposed as Word for use with other apps, like the 2003 editor?

Wednesday, September 17, 2008 6:47 AM by Robin Capper

# re: WordMail – Part I

@LJ – The easiest way to accomplish this scenario is to use Word’s mail merge feature

@Robin – Word is still there as the email editor, but there are differences in how Word is used in Outlook 2003 vs. Outlook 2007. In Outlook 2003, Word was used as the email editor by simply using Word as the main application. My guess is that these 3rd party tools worked directly against Word. In Outlook 2007, Word is integrated within Outlook (you can access Word’s OM through Outlook’s OM). Instead of working directly against Word, these tools need to be updated to work against Outlook.

Zeyad Rajabi (MS)

Wednesday, September 17, 2008 3:27 PM by Zeyad Rajabi

# re: WordMail – Part I

how come the Turabian citation is only in-text parenthesis and does not have a footnote option.  many profs still prefer footnote citation.  microsoft is useless at answering my questions so I'm leaving this here even though it shouldn't be here. please contact me

Wednesday, September 17, 2008 4:46 PM by mike

# re: WordMail – Part I

I am glad you took this opportunity to congratulate the team for integrating Word into Outlook. As one who has used Word as his e-mail editor ever since it was introduced into Outlook, I disagree.

Lionel has already written about the unwise choice of standardizing on the poorer rendering engine. I concur.

More important, those of us who used Wordmail for so many years are dismayed that the Outlook 2007 implementation strips Word of much of its functionality as an editor. None of the macros written for Word or its keyboard customizations are available in Outlook. A few examples will illustrate the point. Word has no 'Delete to end of line command'. Its absence is easily remedied with a macro. The native Alt+F7 keyboard shortcut for NextMisspelling selects the misspelled word. A macro improves this behavior by letting you correct the misspelling and returning you to the prior cursor position in one stroke. Shift+F3 cycles through case changes. The keyboard functionality of Word also lets you assign a key to the 'Change Case Dialog', which offers more functionality. (The geniuses who integrated Word into Outlook left in the shortcut for keyboard assignments (Ctrl+Alt+NumPlus), but now it does nothing.) I could go on, but I won't.

In a contemporaneous posting, Tristan writes about his redaction tool that 'it showcases the power of Word and how that doesn't stop with the features that we ship out of the box.' All that power has been stripped away for the new Wordmail, and in its place we get a second rate HTML rendering engine.

Here is what I would like to see as a solution: Outlook adds a new option to utilize the macros and keyboard assignments in Normal.dot.

Thanks,

Mike

Wednesday, September 24, 2008 8:43 PM by Michael H. Shacter

# re: WordMail – Part I

I would like to suggest a topic for a future post.  When I paste text into Word, 95% of the time I want that text to take on the formatting (font, size, line spacing, etc) of the document I am writing.  To my great dismay, the default behavior is to retain the formatting of the text as it appeared originally (often on somebody's blog or website).  It is bad enough that this is almost never what I want but what makes this even worse is that often I have to wait for the Paste operation to figure out how to paste this formatted data.

To do what I want, I have to use Paste Special and choose "Unformatted text".  This is cumbersome and annoying.  I suppose I could write a Macro and tie it to a keyboard shortcut but what I would really like is the ability to edit the default behavior for Paste.  The idea is to make pasting as Unformatted text the default and then in the rare situations where I actually want to retain formatting I can choose Paste Special.  What is the best way to do what I want?

Paul

Wednesday, September 24, 2008 11:26 PM by Paul

# re: WordMail – Part I

@Mike – Great questions. In one of my next WordMail posts I will talk about how to do keyboard customizations and add macros for use within email. There are some differences between the way Word is used in Outlook 2007 vs. Outlook 2003. One difference is that keyboard customizations and macros in Word are separate from WordMail. The answer to your question deserves its own post rather than being answered as a comment.

@Paul – Good suggestion. The quick answer is you can customize your paste option by going to Office Button | Word Options | Advanced | Cut, copy and paste. For more information check out this blog post: http://blogs.msdn.com/joe_friend/archive/2006/06/08/622307.aspx.

Zeyad Rajabi (MS)

Thursday, September 25, 2008 1:19 AM by Zeyad Rajabi

# re: WordMail – Part I

Look at that -- a really nice feature that I never knew existed.  Thanks for sharing.

Paul

Thursday, September 25, 2008 1:17 PM by Paul

# re: WordMail – Part I

Does this functionality exist in Word 2003?

Thursday, September 25, 2008 1:34 PM by Paul

# re: WordMail – Part I

@Paul - This functionality is new to Word 2007, so it doesn't exist in Word 2003.

Zeyad Rajabi (MS)

Thursday, September 25, 2008 2:33 PM by Zeyad Rajabi

# re: WordMail – Part I

I want to turn off Word editing mode like I have in Outlook XP.  This looks like it isn't possible.  Response time just isn't good when editing even with everything forced to text only.  System is an AMD 4400x2 with 4 GB RAM running Vista Ultimate x64.

I'm having similar problems with features being removed on Excel 2007 where compatibility mode isn't.  I've had to revert to Excel XP for my spreadsheet to work.  I literally can't trust Excel 2007 because it silently fails with no warning.

I'm having the same reaction to Outlook 2007 which ate my rules when I tried to convert a .pst file.

Friday, October 10, 2008 2:13 AM by Paul

# Rules being eaten

@paul

I had the same problem with email rules from 2002 pst. Shows the titles of them but their all empty had to re create them all grrr..

Thursday, October 16, 2008 7:33 AM by Mattoc

# re: WordMail – Part I

I am also frustrated by the inability to use Word macros while composing e-mails. I have a similar frustration while using the blog post template.

Rod

Friday, October 24, 2008 7:51 AM by Rod

# Keyboard Customizations and Macros in WordMail

In my first post on WordMail , I talked about how we fully integrated Word within Outlook for reading

Monday, November 17, 2008 9:44 PM by The Microsoft Office Word Team's Blog
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