Friday, April 14, 2006 8:00 AM
Manohar
CRM-ERP Integration Benefits
Demand Planning & Scheduling
· Allows customer centric demand planning and scheduling across the company and with its suppliers
Improve Customer Experience
· Improve customer experience by giving customer/channel access to product development/delivery status
Optimize Operations
· Enable job scheduling based on customer priority by providing real-time customer information
Empower Marketing and Sales
· Empower salespersons with real-time access to customer information, pricing and availability
· Enable customer/channel to directly configure products/services
After-Sales Service
· Enable service personnel by providing them with complete transaction history of the customer
Standardization
· Data Standardization
· Process Standardization