Looking for some new cool CRM add-ons?

Looking for some new cool CRM add-ons? | ASP NET Hosting

Looking for some new cool CRM add-ons? | ASP NET Hosting — Sat, 09 May 2009 01:37:58 GMT

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Did this break anyone else's CRM

Andy — Wed, 13 May 2009 02:11:21 GMT

We just installed the note counter on our CRM and it blew it up.

The error we are receiving is

Could not load file or assembly 'microsoft.crm.outlook.sdk' or one of its dependencies. An attempt was made to load a program with an incorrect format.

The program didn't install properly, and then it wouldn't uninstall. We have a 64-bit server. If anyone else tried this and got this error, did you find a fix?

re: Looking for some new cool CRM add-ons?

Frank — Wed, 13 May 2009 03:15:53 GMT

Hi Andy,

Thank you for finding a potential install issue. As we have had over 100 successful installs in the past few days, we look forward to resolving this issue. Please contact Prosoft support at info@prosoft-sys.com.

Solution

Andy — Wed, 13 May 2009 19:35:48 GMT

Thanks Frank. Frank helped us out last night. We have a 64-bit server. The note count installs in a 32-bit mode. A dll called Microsoft.CRM.Outlook.Sdk was being used by another add-on. It is located at Inetpub\wwwroot\bin. When note count installed, it replaced the 64-bit version of that dll with a 32-bit version. When the other add-on, the 64-bit one, could not access its 64-bit dll anymore, the CRM website broke.

Thanks for the help Frank!

re: Looking for some new cool CRM add-ons?

Frank — Sat, 16 May 2009 18:51:46 GMT

Actually after further review. It was because the other ISV vendor/product installed was using a beta of Microsoft.Crm.Outlook.Sdk.Dll. Version 4.0.7219.10 released on Wednesday, August 22, 2007 6:15:00 AM. Our product replaced the beta version with the released/supported version 4.0.7333.3 released on Friday, December 07, 2007 7:13:14 AM. We will continue to ship our product with the released version of the .Dll. But be aware, any addon that is using a beta version of this .Dll is at risk of being overwritten by any vendors released addon.

Andy - your team was awesome to work with to resolve the issue.