February 2008 - Posts
One of the most common questions I get is: Can OCS do "Click to Chat"? The answer is not out of the box, but using the APIs you can build it. In this post I'm going to cover the theory, in Part II we'll get into some code. Items that need to be thought
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Download Sample Code Ok let me say this for clarification. This isn't a "real" ACD. It isn't "real" because we aren't actually transferring the callers off the IVR. Part of the benefit of an ACD is that moves callers off your IVR to somewhere else so
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