http://blogs.msdn.com/mikewalker/archive/2008/10/17/the-numbers-behind-organizational-change.aspxIn a fairly recent whitepaper from IBM, global services did a worldwide survey across various roles to see how difficult it is to change an organizations behavior.  The article shows some solid numbers around the friction that exists when tryingenCommunityServer 2.1 SP1 (Build: 61025.2)