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The future is mobile…

For the last months, I assisted at the development of several mobile applications very useful for remote diagnostic, second opinion and emergency situations. Based on innovative software, such as Waaves, allowing lossless compression, medical images can be send using simple GSM connection and visualized in high definition on Windows mobile phones.

Sample images compressed with Waaves:

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Waaves is available now on Windows Mobile 6.1 and 6.5 and used on a variety of phones. It has been tested on ACER phones (S200 and GSMART S1200) and the results are astonishing. I also tested them and the navigation is easy, the decompression time is very reduced (2-6 seconds). The images are clear, the details can be magnified and the contrast and gray level modified by simple touch of the screen…  Here are some pictures of the ACER S200 that I tested:

 

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The most important feature remains the possibility to send the medical images in seconds from a hospital or a clinic to a remote specialist. Annotations and Bluetooth communication with other devices is also possible. Waaves is also available on PCs, Netbooks, USB Keys and ADSL Routers. All these devices are distributed by PARTELEC in France. See coordinates here.

Such devices have been tested by a French company (Nazounki Global Medical Network) ensuring medical repatriation and remote second opinion in Africa. A case study has been developed by Microsoft and can be found here… Moreover, my colleague Dr Bill Crounse, Senior Director from Microsoft, introduced this case study on Microsoft Health Tech Today program.  This month’s program features a segment with Nazounki Global Medical Network.  Here is the link to that segment:  http://www.microsoft.com/industry/healthcare/healthtechtoday/default.aspx#0-4

And here is the link to our full show:  http://www.microsoft.com/industry/healthcare/healthtechtoday/default.aspx#0-0

I truly believe that these devices will allow better care, avoidance of errors and orientation of a diagnostic in emergency situations. Moreover, in developing countries, such devices will allow to reach a specialist when such persons are unavailable in certain areas…

 

Dr Octavian Purcarea

Global Solutions Manager

WW Health

Microsoft EMEA

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Mobile medicine

 

 

 

Some weeks ago, I met Mr. Marc Van Anderlecht, representing the company Uni-Com Medical  based in Belgium. Uni-Com is distributing in Belgium the products of QRS based in US and has managed to spread its products on numerous sites across Europe and Africa.

I tried some of them and I was impressed by the user-friendliness, accuracy and autonomy of these solutions. First, their 12 leads portable ECG can be plugged in any computer having a version of Windows installed and a software called Office Medic. This software can be interfaced with several Electronic Medical Records distributed by All Scripts, Cerner, CardioComm Solutions, iMedica and many others.

Results are displayed on-screen for quick assessment. A full set of diagnostic measurements are automatically interpreted by the advanced Louvaine Algorithm.

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Other interesting products are the SpiroCard that brings full-function spirometry to off-the-shelf computers and handhelds,  the OxiCard PC Oximeter and the Blood Pressure Meter. The latter is an automated blood pressure meter that matches the quality and reliability of your old mercury manometer. It appears that, since aneroid manometers require regular calibration and mercury is banned in many countries, the digital BPCard is a practical solution for taking accurate blood pressure readings.

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All this products do not additional batteries.

QRS software has been designed, tested, and proven on the Microsoft Windows® platform. It has been thoroughly tested by Microsoft in the Microsoft computing environment to offer enhanced stability, ease of use, and consistency.

In France they started to be used in Emergency situations, exploratory missions, GPs visits and various projects in Africa. As and example, for some of you interested to learn French, here is a film on Emergency Telemedicine situations.

 

Moreover, through the Numerical Solidarity Fund from Switzerland in cooperation with WHO, 1000 sites will be equipped across Africa with satellite stations, solar power central, mobile computer and Uni-Com, QRS devices allowing remote locations, small clinics and  hospitals to perform diagnostic exams and follow up impatient and chronic patients. Such stations are already installed in Burundi and Mali…

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Moreover, the devices can be assembled into a diagnostic suitcase, particularly useful in difficult, wild environment. It has been tested during automobile competitions in the dessert and  it gave accurate results.

 

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The specifications and the film have been kindly provided by Uni-Com.

 

Dr Octavian Purcarea

Global Solution Manager

Worldwide Health Team

Microsoft Corp.

Nao – the friendly robot

Walking through the exhibition in the AAL Forum in Vienna, I was impressed by a new robot development performed by a French company called Aldebaran Robotics.

After 3 years of research, Aldebaran Robotics has developed NAO - a 58-cm biped robot. It is a unique combination of hardware and software in a great design. Nao stands tall in all points amongst its robotic brethren. Platform agnostic, it can be programmed and controlled using all available platforms. The hardware has been built from the ground up with the latest technologies providing great fluidity in its movements and offering a wide range of sensors.

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The programming environment called Choregraphe® was developed by Aldebaran Robotics to allow rapid development of complex behaviors by novice users while providing the ability to have a fine control of motions for demanding programmers.
Its intuitive graphical interface makes the difference: it allows you to get started by dragging and dropping pre-defined behavior boxes from the Box library and link them together to compose your own Nao behavior in the flow diagram.
Once familiar with the software, you can compose your own boxes, play with time scheduled programming and execute your behaviors: on real Nao via Wi-Fi, via Choregraphe’s 3D window or by using advanced simulators such as Microsoft Robotics Developers Studio and Cyberbotics Webots.

You can see Nao in action in two videos that I seen at the conference:

http://www.aldebaran-robotics.com/download/NaoAcademicsV3.mov

http://www.aldebaran-robotics.com/download/NAOPlaytime.mov

The use of NAO as a companion for elderly people seemed to me the most effective but last week, travelling to Milan, I discovered an astonishing use: in San Raffaele Hospital – one of the leading University Hospitals in Italy, several NAOs are used to train diabetic children to take the insulin injections. The training is so effective that children are showing total adherence to the treatment and become even “proud” to have such  condition which allows them to be seen and filmed with the robots. The films are than showed (with the parents and children consent) to the classmates who discover that having diabetes and being obliged to treat yourself is not such a fatality but an excellent occasion to learn a new healthy behavior and even play with robots… This is one of the most sensible proof that I found on how technology can change delivery of healthcare…

Dr Octavian Purcarea

Global Solutions Manager

Worldwide Health Team

Microsoft Corp.

Vienna – Ambient Assisted Living Forum

From 29 September to 1 October 2009 the first AAL FORUM took place in the Vienna Hofburg. This kick-off event of the international conference series of the Ambient Assisted Living - Joint Programmes (AAL-JP) served as an information and discussion platform for stakeholders, scientists and users. The thematic priorities of the AAL FORUM 09 were national and European AAL activities, R&D projects and economic aspects of the joint programmes, the third AAL call for proposals as well as key questions of AAL-JP. The conference was attended by more than 500 experts and LRG representatives and was designed to shape future EU programmes in the area of aging and assistance of elderly people (see http://www.bmvit.gv.at/aal) .

An exhibition accompanying the conference provided institutions, companies and projects with the opportunity to present their services and products in the field of 'active and independent ageing'. A hands-on area invited visitors to try out interactive games for the elderly. Ambient Assisted Living means life in a supportive environment. The central theme of the exhibition was the technical design of the home through ICT to promote independence of the elderly as well as communication with the social environment.

Microsoft representatives were present at the Industrial Round table in the AAL Forum. Jan Muehlfeit – Chairman of Microsoft Europe- provided some clear insights and identification of barriers to implementation of ICT in the healthcare and social services area that were very appreciated by many participants.

Jan identified  one of the most pressing health issues throughout the world as being the growing epidemic of Chronic Disease.

As the World Health Organization noted, “In the history of mankind few, if any, pandemics will have led to as much suffering and premature deaths as is emerging from the global epidemic of chronic disease. A combination of lifestyle factors including diet, lack of physical activity, and smoking have contributed to the rising incidence of chronic disease in all parts of the globe, accounting for the majority of premature deaths in all but the lowest income countries.”

Chronic diseases, such as heart disease, stroke, cancer, chronic respiratory diseases and diabetes, are by far the leading cause of mortality in the world, representing 60% of all deaths. And chronic diseases are equal opportunity, affecting everyone, young and old, men and women.

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Microsoft is reacting to these realities by launching a series of solutions for Health and Wellness in the area of Personal Health, Chronic Diseases Management and Population Intelligence.

 

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In the end of his speech,  Jan addressed a  direct call for action to start large governmental programmes, solve reimbursement and legal issues that were largely acknowledged and recognized by many responsible persons in charge with these aspects (see below).

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The exhibition was very interesting and hosted several home applications and interesting solutions for elderly and disabled people. Microsoft presented Microsoft Surface and its high usability. My colleague – Dr Bill Crounse- wrote a very good blog on it and I advise you to check his film on medical applications for Surface.

surface1 surface2

 

Dr Octavian Purcarea

Global Solution Manager

Worldwide Health Team

Microsoft Corp.

EHTEL – A decade of dedicated support to eHealth in Europe

Microsoft was one of the sponsors of the symposium organized by the European Health Telematics Association (EHTEL) in Brussels on the 21st, 22nd of October 2009.  EHTEL mission is to be the "grid" which creates trust, coherence and consensus between all stakeholders who are interested in using ICT as an enabling tool. Started as an industry initiative, supported by the European Commission 10 years ago, EHTEL managed to contribute to many political initiatives (eHealth Action Plan, EC recommendation on interoperability of EHRs in cross-border care, Telemedicine communication) and implementation projects.

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The Anniversary Symposium was hosted by the European Economic and Social Committee (EESC). The EESC is a consultative body that gives representatives of Europe's socio-occupational interest groups, and others, a formal platform to express their points of views on EU issues. Its opinions are forwarded to the larger EU institutions - the Council, the Commission and the European Parliament.

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EHTEL pursues the vision of enabling personal wellbeing and positioning patients/ citizens at the very centre of health and social care. EHTEL expects that eHealth infrastructures and services will more or less "disappear" from the perception of patients and health professionals, hence becoming a fully integral part of health care. This would enable health care systems to deliver smarter Patient Care" where:

  • Accessible health information, smart diagnostics and tailored advice and therapies empower citizens to stay healthy.
  • Intelligent clinical care is enabled by underlying clinical evidence in all diagnostic and therapeutic activities. Thus it provides high quality medical support and contributes to the step change in productivity demanded by the demographic and economic challenges that face healthcare.
  • Ambient technologies support staying healthy and coping with increasing needs for assistance.

Through its 10th anniversary symposium EHTEL took a look forward at the next steps of the eHealth evolution.

I was part of the industrial panel trying to explain the vision of Microsoft in healthcare:

 

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The main facts were around the necessity to consider healthcare as an integrated system and not as a collection of separate departments (administrative, medical, research, financial etc.) and processes (prevention, care, rehabilitation) and not even as a collection of actors (patient or provider or payer centered). This vision allows us to model implementation in eHealth taking into account a multitude of factors and propose solutions  supporting this holistic vision.

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Today's realities (population aging, spur of chronic diseases and lack of sustainability of health systems, empowerment or at least increased interest from individual in managing their own health, exponential grow in available knowledge…) made us propose a range of solutions in order to make possible early prevention of chronic diseases, change of behavior and health lifestyle, managing of acute episodes and supporting population health intelligence (epidemiology and statistics).

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The solutions that Microsoft proposes today, together with more than 5000 partners in Europe, are underpinning the Personal Health & Wellness, Condition Management and Population Health Intelligence.

Typical solutions in the area of Personal Health & Wellness are the Health Portals, CRM solutions and the HealthVault platform.

Microsoft Health Portals make it easier to integrate information from different systems; work on documents and information with peers, colleagues, and patients/citizens; and distribute that information to individuals, departments, agencies and other entities. Designed for all users at a personal, team, and organizational level, Microsoft Health Portal Solutions facilitate workflow and processes, provide access to information and transactions of all kinds, reduce the “hassle-factor,” and improve communication and collaboration in a format that helps to ensure well-informed decisions and improve efficiency.

In Personal Health & Wellness, portals can be used to:

  • offer new ways for patients to access health information and communicate with their doctor or case manager
  • educate audiences on health issues tailored to their needs, enhancing the perception of an organization
  • organize, store and share personal health data for each patient/citizen;

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Increasingly, patients and citizens are recognizing the need to take control of their health. They need to track and manage chronic conditions, as well as their progress toward health and fitness goals. And they expect to access medical records and prescription information online from anywhere, then share selected information with family or caregivers, as well as their doctors.

With Personal Health solutions from Microsoft such as HealthVault,, all the  health information could be in one place. People can securely store copies of their health records obtained from their doctors, health plan, pharmacies, government, and employers, and they can upload information from health and fitness devices. Then they can share that information with healthcare providers and trainers; as well as access online products and services. Sharing relevant information helps patients and their care and services providers work more effectively together to improve the patient’s health.

Health organizations can also use HealthVault’s shared data platform to provide patients with innovative health and wellness tools and services to help patients take preventive health steps and lead healthier lifestyles. By connecting and sharing information more easily in a secure manner, both health professionals and patients can be more proactive in improving patients’ health and wellness.

 

With  Condition Management solutions for Case Management and Caregiver Collaboration , health professionals can efficiently and proactively help citizens’ manage their health conditions to minimize acute episodes, hospitalization and expensive procedures.

Health professionals can more quickly and easily predict needs and modify activities to help prioritize and refer patients based on current conditions and past history with predictive modeling tools.

An integrated view of patient health status, lets health professionals and case workers reduce duplicated efforts and better manage cases. And automated care coordination activities between provider organizations with customized process workflows, can also reduce workloads while helping to improve patient outcomes.

Caregivers and case workers can communicate and share information more efficiently and effectively so they can collaboratively make knowledge-driven decisions that improve the treatment and management of citizens’ health conditions.

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And, automated communication tools help health professionals schedule appointments, plan post-treatment follow-ups, and set up alerts for recursive maintenance to improve communication before, after and between office visits without adding administrative burden.

When both patients and their care team have better access to all the relevant information, everyone involved can make better decisions and provide better, more proactive care.

Population Health Intelligence solutions can be used for activities such as Measuring and Monitoring Population Health; Disease Preparation and Response; and Managing Quality and Health Outcomes.

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Tools such as our family of Business Intelligence solutions and Microsoft Amalga provide easy-to-use, flexible technology tools that will help your health organization:

•Gain contextual insight into clinical key performance indicators (KPIs) across organizations and agencies to improve treatment outcomes and patient/citizen health, improve immunization rates, reduce disease outbreaks and episodes of illness, minimize chronic disease complications and treatment, and better control healthcare expenditures.

•Track and analyze performance metrics for health programs, such as health and wellness service lines (e.g. weight management, nutrition) and chronic disease lines (e.g. cancer, heart, COPD, and diabetes).

•Improve disease prevention testing and adherence.

•Create executive dashboards to monitor performance against objectives and analyze demographic information and trends to align service offerings.

•And more easily identify & analyze recurring episodes of illness and track immunization rates and disease outbreaks.

The panel conclusions were that technology is already existing, we need to do more efforts in describing the sustainable models, involve the health professionals and payers  in developing new business architectures. Moreover, the eHealth specialists should participate more in health professional meetings around the world, in order to diminish the perception of eHealth as a separate field…

Dr Octavian Purcarea

Global Solution Manager

Worldwide Health Team

Microsoft Corp.

Global Forum 2009 – Bucharest, Romania

I have just returned from Romania, where an important congress took place. The Global Forum  is an annual international and independent event, a Think Tank dedicated to the Economic, Political and Social issues related to the successful evolution of the Information Society.

Romania has won the competition with US, China and Switzerland to organize this year the 18th edition of the Global Forum.

The event was organized under the High Patronage of the Romanian Presidency. Traian Basescu, President of Romania, attended the forum sessions.

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The Forum took place in the Parliament House (the second largest building in the world) and hosted over 250 political leaders, mayors, multinational company leaders, university professors and different association representatives, well-known consulting and law firms.

Among the attendees, representatives of the US Administration, the European Commission, the United Nations Organization, governmental representatives from Europe, America, Asia, Africa and Middle East were present.

This year meeting was dedicated to discussions about the crisis and its effects, measures to stimulate and reshape the global economy, through the means of IT&C.

The session I chaired (session 4 – Innovation and  Sustainable eHealth) had 12 speakers covering governmental issues, European affairs,  telecom, IT vendors, patient representatives, web services, change management consultants and legal advisors.

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The speakers were able to present in a short time their achievements:

  • we learned the exceptional development  of the Emergency Mobile Units (SMURD) in Romania with telemedicine fully equipped ambulances and interhospital telemedicine and we acknowledged that telemedicine for emergency situations is not a luxury but an economical and cost efficient  solution.

SMURD  SMURD2

  • we admired the patient certification scheme from Sweden – a regional government initiative  aiming at educating and informing patients about chronic diseases, accompanying patients in changing behavior and even certifying their ability to take care of their own health.
  • we understood the necessity for cost comparison in the area of over-the-counter drugs with portals such as ComparSanté in France;
  • we learned about the local government developments in Asolo area – from Veneto region in Italy. The local health and social services succeeded in creating a citizen portal accessing medical information from the local hospital and building citizen services based on Web 2.0 applications.  

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  • we discovered new services proposed by mobile operators such as Orange in hospitals in France – see here;
  • Finally, we learned about the EU Member states initiatives epSOS and Callioppe as an effort to structure eHealth implementation around Europe and the EC initiatives to support the European implementations in the eHealth area.

Thonnet  MTP

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In conclusion, the Global Forum 2009 was a very rich experience for all stakeholders of healthcare and eHealth providers - local and regional governments, industry, insurance companies, patients and healthcare  professionals.

 

Dr Octavian Purcarea

Global Solution Manager

Worldwide  Health team

Microsoft

Windows 7 – a sound choice

After a long silence induced by several long travels, I come back to you to share my observations on the newly installed Windows 7. Last week, I have been in Redmond and had a quick installation of the new operating system of Microsoft.

 

 

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My first impressions were very favorable: my portable computer became faster and more fluid. The colors of the display seemed clearer and enhanced and the navigations across open windows was facilitated by .  There are many features that  I appreciate highly – such as the enhanced security, single sign on and voice recognition. I had no error messages or any stalling on my computer since the installation.

As an early adopter, Dr Bill Crounse, previously noted that Enterprise users will find a lot to like.  With DirectAccess, Windows 7 makes it easy to connect to corporate resources without going through a Virtual Private Network.  Windows BitLocker™ protects sensitive data (which is just about everything in healthcare) on internal and external drives while advanced network backup and Encrypted File System also protect sensitive data. BranchCache™ decreases the time remote workers need to open files running on the corporate network.  AppLocker helps IT staff prevent unauthorized software from running on corporate machines.

 

 

 

 

 

All these new features will delight professional users and will enhance usability and security of data for health professionals. The starting and shut down time is diminished and the navigation between applications is very quick. While this would appear as simple features, the professional applications will largely benefit from a quicker and robust Operating System.

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Please take a tour on the Windows site for more information by visiting resources on the web. The commercial version will appear on 22nd of October. I hope that you will all enjoy it.

 

Octavian Purcarea

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Quality and Performance Driven Health

For several years, I followed and admired the organizational process and excellent results of Kaiser Permanente Health organization. I truly think that this is one of the best example of sustainable economic model and wise use of eHealth. Founded in 1945, Kaiser Permanente is the nation's largest not-for-profit health plan, serving more than 8.6 million members, with headquarters in Oakland, California It comprises:

  • Kaiser Foundation Health Plan, Inc.
  • Kaiser Foundation Hospitals and their subsidiaries
  • The Permanente Medical Groups.

See more information here

Several studies outlined the outstanding results of Kaiser Permanente as shown in one of previous presentations:

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The whole system is build around empowerment of patient, increased collaboration between healthcare professionals and with the patients, pay per quality ad performance. The patients are encouraged to manage their own health, are educated and informed. They have their own health space (called My Health Manager) based on a web access provided by the supplier of technology -  Epic Systems. Additionally, the HealthVault platform was connected to the EHR of Kaiser Permanente and allows the exportation of medical results to the PHR.

On the healthcare professionals side, the ICT tools are very advanced with the use of EHRs with Clinical Decision Support, agreed Care paths and clinical process management. This would not be possible without semantic interoperability and agreed terminology. The integration along the clinical process allow them to achieve a multi-specialty coordination for chronic conditions and outstanding results.

A recent study published in March 2009 shown that "Kaiser Permanente Colorado has significantly reduced the mortality rate for patients with heart disease, which is the US's number one killer for both women and men. Using team-based medical best practices and computer-supported care registries, doctors and clinical care teams reduced overall mortality by 76 percent and cardiac mortality by 73 percent. Coronary Artery Disease is the dangerous buildup of plaque inside the coronary arteries. Cardiac mortality refers to all deaths related to heart events.

The ability of clinical care teams to coordinate their efforts in cardiac care is greatly enhanced by the availability of electronic health information-which provides instant access to patient information-and evidence-based clinical care guidelines and protocols.

What is the impact of Chronic Conditions : Ten percent of U.S. patients account for 80 percent of all health care costs, and 75 percent of those costs are related to chronic conditions. CAD affects 80 million Americans and is one of the five top chronic conditions that drive the vast majority of health care costs. It remains the leading cause of death in the United States. Poorly managed, CAD too often results in hospitalization and early death. The American Heart Association and the National Heart, Lung and Blood Institute estimate that the total U.S. medical and social costs associated with heart disease and stroke was $475.3 billion in 2008.

Managing Chronic Conditions: Empowering People with Technology

Clinicians at Kaiser Permanente are working in teams and across departments and using electronic health information to help prevent manageable diseases, like CAD, from becoming life-threatening crises.

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The care teams in Colorado tackled CAD by creating a new electronic care registry and support program called the Collaborative Cardiac Care Service. Recognizing the importance of early treatment and intervention, every patient who presented with CAD was enrolled in the program for both short- and long-term care.

Physicians, nurses and pharmacists, using proven CAD risk-reduction strategies, work collaboratively with CAD patients to coordinate care. Activities such as lifestyle modification, medication management, patient education, laboratory results monitoring, and management of adverse events are all coordinated across a multifunctional team.  

The program is driven by agreed-upon, consistent clinical care guidelines and protocols that are integrated into Kaiser Permanente HealthConnectT as decision-support tools to guide the care teams, at the point of care, as they treated more than 12,000 CAD patients. Immediate access to reliable, evidence-based information at all points of care enables each care team member to support a given patient's care plan, encourage treatment adherence, and allow disparate care teams-from primary care to pharmacy to rehabilitation centers-to coordinate care, regardless of setting.

Clear Results: Better Survival Rates and Reduced Need for Emergency Interventions

The results were impressive. Nationwide, research indicates that fewer than 20 percent of CAD patients are expected to survive 10 years after their first heart attack. The coordinated, evidence-based care, enabled by KP HealthConnect and an electronic care registry, increased that survival rate dramatically. It is estimated that more than 135 deaths and 260 costly emergency interventions were prevented annually, as a result of improved care.

In addition, the program achieved the following results:

  • patients have an 88 percent reduced risk of dying of a cardiac-related cause when enrolled within 90 days of a heart attack, compared to those not in the program
  • the number of patients meeting their cholesterol goal went from 26 percent to 73 percent
  • the number of patients screened for cholesterol went from 55 percent to 97 percent

Implications for Health Care Policy and the Future of Care Delivery

These early results illustrate how coordinating activities between various health providers throughout the care delivery system, and equipping caregivers with real-time information, can support patient care and improve outcomes. Maximizing information for the clinician means optimizing care for the patient. Done well, a computerized system supports clinicians' efforts to spend more time with patients, have better information about their care and spend less time with traditional paperwork. Health information policy for the United States must include incentives not only for implementing electronic medical records in provider offices, but also for developing the skills of the people who use the tools and for coordinated use of information systems between providers. The value of information technology is directly related to how caregivers and staff use it and whether it supports sharing information between settings of care.

The right information systems and the right delivery system reform will create care teams that are able to coordinate care across every point of service-the physician's office, laboratory, pharmacy, hospital, on the phone, and even online-thus providing patients with affordable, well-informed, customized and compassionate care. " For more information see here.

What can we say? I think this is a brilliant example that we should follow in Europe. The tools are available: putting together on an integrated platform EHRs synchronized on line with Clinical Decision support and Process Management, coupled with a PHR (HealthVault) we can provide healthcare organizations with the tools to increase the quality of healthcare provided, decrease costs and explore new ways of payment of health professionals (such as pay per performance). For the existing implementations , using Amalga UIS would facilitate integration with HIS and other legacy system and achieve the vision of coordinated, integrated care. There are providers today able to offer the new type of EHR, EPR with clinical decision support- Medicognos, Fresenius, C-Systems and some others. They can be the suppliers of an integration system encompassing patient needs, health professionals activity and institutional management requirements. In one single view:

 

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In perspective, the future will be to  fusion the PHR and EHR in one synchronized platform with two views: one for patient and one for health professionals, each equipped with specific tools according to the activity of each user. As a first step, in order to achieve quick savings, the availability of an PHR such as HealthVault will be enough, as outlined in a speech of George Halvorson, the CEO of Kaiser Permanente.

 

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As a conclusion, I encourage you to take several minutes and watch this video featuring from Kaiser Permanente CEO who suggests his version of how we should change health delivery and discusses prospects for health reform.

George Halvorson, CEO, Kaiser Permanente from Health 2.0 on Vimeo.

 

Dr Octavian Purcarea

Global Solutions Manager,

World Wide Health

Microsoft

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Semantic interoperability - Dream or reality?

Last week, European Commission and the Ministry of Health from Germany, with the support of Microsoft, organized a two days workshop on semantic interoperability in EHRs.  The initiative was triggered by the work performed by 12 countries in the project epSOS - the large scale pilot conceiving and testing a EU shared EHR and ePrescribing solution. The workshop involved experts in terminologies from Europe, United States and from international organizations such as WHO, European Commission and International Health Terminology Standard Development Organization (IHTSDO).

As a reminder, the epSOS project (Smart Open Services for European Patients) is Large Scale Pilot (2008-2011) funded by European Commission and 12 Member States (additional 6 Member States are joining now). It is a Public-Private collaboration of National Authorities, Competence Centers and a Industry-Team (35 international and European IT-vendors managed by IHE-Europe). Cooperation has been initiated with European eGovernment Pilot on electronic Identification and electronic Health Professional and Health Insurance Card projects.

We had all a lot of expectations from this workshop, knowing that the pilot epSOS is in a stage where a structure and terminology must be chosen for building the "Health Passport". The terminology must be simple, enough standardized and  unequivocal, in order to allow easy understanding and translation across 12 languages. Moreover, because of the economic pressure, patients empowerment and the need for sustainable health, semantic interoperability is a key to exchange of knowledge, clinic decision support, intelligent alerts, business intelligence. In short, all the enabling tools for a knowledge based healthcare.

Here enclosed are the main messages delivered during the workshop. I think it was a very open, productive and intense session.

The meeting was opened by Ilias Iakovidis, Deputy Head of Unit from eHealth, DG INFSO and Media, EC who outlined that the overarching goal of this workshop is to advance the understanding of patient summary and EHR-related standards with a view to enhanced semantic interoperability. The issues to be addressed are important not only for reasons of efficient data exchange, but also for industry, in light of the possibility of arriving at commonly agreed-upon standards for certification and interoperability testing ("test once use everywhere").

The first presentation, made by Erwin Bertels, representative of the German Ministry of Health, outlined that the European Commission, Member States and Associated States of the European Union agreed during the eHealth Conference in April 2007 in Berlin on a structured and coordinated collaboration in eHealth. This European eHealth Initiative intends to encourage a European and international collaboration on the development and implementation of interoperable and open eHealth infrastructures and electronic health services mainly based on international standards.

This collaboration will be structured on several levels according to the principles outlined in the EC Recommendation on cross-border interoperability of electronic health record (COM(2008)3282): 

At political level, an eHealth governance process will be established under the Swedish Presidency in the second half of 2009, an European eHealth roadmap is under development, including the implementation of a Electronic Health Record framework (European Commission recommendation: until 2015), ensuring "second use" of medical data for biomedical research, evidence based medicine, epidemiology, biostatistics, health policy and management.

At organizational Level the national eHealth Competence Centers will co-operate to facilitate implementation and operation of cross-border eHealth services. At semantic level, it is acknowledged that the European multi-lingual environment requires semantic interoperable electronic health services, the knowledge must be human and computer interpretable.

The epSOS project developed 2 use-cases:

  • Patient Summary Use Case

"A European citizen from Country A requires unattended medical care in Country B as e.g. a tourist or travelling salesperson or attended care as e.g. a citizen living in Country A but crossing the border on the way to her or his working place in Country B daily. Receiving consent from the patient the physician in Country B can access the patient summary located in Country A and use it in his or her own native language."

  • Electronic Prescribing Use Case

"During a medical care event described above the physician can prescribe drugs urgently required by the patient based on his or her medication record as part of the patient summary or new drugs checking for interactions and contraindications. Dispensation of the prescription can take place either in Country A or B.

In these two situations, epSOS Patient Summary and Electronic Prescribing Services must support sharing of medical knowledge about a patient between two physicians in two different countries normally requiring translation (in at least one of 11 "epSOS" languages). The experts (physician and computer scientists - participating in the epSOS Work-Package: Semantic Services" - unanimously agreed that mapping of terms is required but is not sufficient to map the complete semantic of a patient summary.  Therefore, Patient safety requires ontology-driven semantic interoperability (comprising content, context and interrelations).

Erwin expressed his expectations from the workshop regarding short term recommendations that can benefit projects such as epSOS and longer-term recommendations to be taken account for example by the European Commission eHealth Standardization Mandate 403.

Charles Parisot from GE, actually representing the IHE-Europe in this context,  presented an overview of the US HIT-related provisions of the American Recovery and Reinvestment Act insisting on ARRA / HITECH calls for "meaningful use of EHRs" and the importance of semantic interoperability for future investment.

Barry Smith from US National Center for Biomedical Ontology summarized the Roadmap for Interoperability of eHealth Systems advanced by the EU's RIDE Coordination Action. He showed how elements of this Roadmap are being realized in a practical demonstrator project that is designed to yield practical experience of integration of useful medical data across linguistic boundaries within the framework of the epSOS Patient Summary Scenario. The EU RIDE project was entitled to design secure networks to exchange medical summaries (incl. Emergency Dataset), Business process interoperability across healthcare domains, Mechanisms to uniquely identify patients, healthcare professionals and institutions, semantic interoperability based on classification and coding scheme standards. Using the principles developed in RIDE: "Applying realist ontology to terminologies and EHR architectures means in the first place applying it to those entities in reality to which these artifacts of the human intellect refer, such as concrete patients, diseases and therapies", Barry is proposing:  "Finally, it is time to solve the problems of semantics by using the theories and tools that have been developed so far, and that have been tested under laboratory conditions. This means using . an ontology that is able explicitly and unambiguously to relate coding systems, biomedical terminologies and electronic health care records (including their architecture) to the real world". However, this is a very difficult and costly project due to a lack of unambiguous mapping of languages in several terminologies such as UMLS, SNOMED-CT.

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The epSOS demonstrator that Barry describes is based on a simple terminology (less then 200 terms) focusing on emergency dataset. In the eventuality that a patient is unconscious, we have urgent need for a small amount of information about the patient to be rapidly accessible to and reliably interpreted by the healthcare provider.

The item needed and tested would be:

1. Term lists from each project country

2. Shared reference ontology to support automatic translation and evolution over time

3. Summary snapshots / screenshots, one for each country (a template, to be filled in using terms taken from the term lists).

The terms will consist initially of the statistically most frequently used terms in all project languages, they will be organized into classes and subclasses under major headings such as allergies, medications, clinical problems.  The goal is to find terms which, in total, cover some 90% of all relevant cases in each of the dimensions distinguished - focusing on those terms relating to features likely to be of relevance to cross-border healthcare.  Thus, focus exclusively on those features on the side of the patient relevant to emergency care - not e.g. on healthcare transactions.

The snapshot will provide an emergency practitioner in country B with a quick overview of relevant features of the condition of the patient visiting from country A.

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This template would be incrementally enlarged and with appropriate software will allow creation of patient snapshots via drop-down lists followed by an additional request: Name other allergies [etc.] from which this patient suffers and which you believe may be of relevance in case of need for urgent care. Entries under this heading will be collected and used as basis for extensions of the system in the reference ontology and in the separate term lists.

My presentation  outlined the necessity for semantic interoperability: the exasperation of users due to the low usability of today's solutions, the wealth of studies showing that, without Clinical Decision Support systems, the EHRs are not really improving the clinical outcome. The new trends, disease management, care communities, Regional health information networks need semantic interoperability for increased efficiency and safety. Moreover, Microsoft made important efforts in the area of interoperability, developing standardized connectors for its HealthVault platform and Amalga Unified Intelligence System and Radiology Information System, allowing export and import of reports from and to legacy systems in standards such as Continuity of Care Record (ASTM E34), Continuity of Care Document (HL7), XML. Moreover, Microsoft and its partners contributed to IHE XDS b profile and HL7 ballots. image

Microsoft issued the Common User Interface guidelines  as a result of a project funded by the UK NHS.  As a formal definition, the Microsoft Health Common User Interface (CUI) provides User Interface Design Guidance and Toolkit controls that address a wide range of patient safety concerns for healthcare organizations worldwide, enabling a new generation of safer, more usable and compelling health applications to be quickly and easily created.

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I also reminded the efforts of Microsoft in the area of ICT system architecture with the Connected Health Framework,  a vendor-agnostic set of best practices and approach based on Services Oriented Architecture (SOA), for architecting eHealth solutions for health information networks ranging from within health organizations to across multiple government agencies.

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In conclusion, in my view, as industry members, we would like to have practical guidelines to enable implementation of interoperable solutions in the area of chronic disease management, condition management including behavioral changes. We know that the semantic layer in industrial solutions is still underdeveloped and the ICT Industry would need consensus about a terminology to be used in EHRs, Clinical Decision support and Alert systems.

Thomas Beale from Ocean Informatics and OpenEHR described healthcare is an information-intensive business where healthcare data is captured piecemeal during clinical work processes but used by other processes. Clinical care of patients is shared among multiple provider enterprises (exacerbated by increasingly mobile citizens), requiring information sharing. Information needs to be aggregated per-patient to be computable - to allow personalized healthcare and decision support and then across populations, for public health analysis and medical research.

Thomas described the archetypes structure allowing semantic interoperability and set the requirements for true interoperability in his view:

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Stefano Bertolo, from the European Commission, DG Information Society and Media made an overview of the projects funded in 6th and 7th Framework Programme. In FP6 the project supported collaborative work such as NeOn (advanced ontology editor) and OpenKnowledge (semantic P2P). In FP7 the project funded were designed to support work on massive scale: OKKAM (global identity management), LarKC (large scale inference), Focus K3D (semantically interpreted 3D), CALBC (massive collaborative annotation).

Ioana Singureanu (Eversolve, HL7) presented some considerations about the work performed by various vendors in the framework of HL7 organization.

Since its introduction in the mid 1980s, the HL7 messaging protocol has successfully displaced a series of vendor-proprietary messaging formats for Electronic Data Interchange. Not happy to stop there, the HL7 organization has worked diligently with its latest version to move the standard in a new direction that is object oriented and model driven. Recently, HL7 has been exploring a Service-Oriented Approach, but what is the verdict on model-driven design and development? Ioana's presentation explored the use of the HL7 Reference Information Model as a mid-level ontology for achieving semantic interoperability by aligning concepts between organizations or jurisdictions. While HL7 Version 2 is still the work-horse of clinical enterprise interoperability, how has HL7 Version 3 delivered on its promise of clear conformance and semantic interoperability?  In answering this question, the presentation  described practical implementation methods that harvest the findings of over 10 years of HL7 information model development and use in order to develop semantically interoperable solutions that cross jurisdictional and language boundaries. The presentation covered the work in progress on defining healthcare privacy requirements and specifying engineering solutions for privacy policy and data consent enforcement.

 

The day 2 of the workshop, Jennifer Zelmer from International Health Terminology Standard Development Organization (IHTSDO) stated that effective use of standardized terminologies such as SNOMED CT, along with other health information standards, is key to making this possible, whether information is being shared around the corner or across national borders. She explained that IHTSDO orchestrates a globally co-ordinated effort for agreement on a core terminology for recording and sharing of health information, seeking pooling of resources to share the costs and benefits relating to the sustainable development and maintenance of the terminology products, consistent promotion of the uptake and correct use of the terminology and active harmonization activity with other SDOs.

She gave a brief staus update:

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She gave relevant examples about successful implementation of SNOMED CT:

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Jennifer concluded with a call for action for improving SNOMED CT use and uptake by sharing experiences, becoming active in the Community of Practice, visiting their collaborative web site, affiliate Forum and contribute with suggestions for improving the standard (additions, changes, etc.).

Her presentation was followed by a through presentation of the new classification terminology from WHO - ICD 11. Robert Jakob presented the main components of ICD:

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Then he detailed what are the expected changes in ICD 11:

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The ambitious goals of ICD 11 is to serve as an international and multilingual reference standard for scientific comparability and communication purposes and to ensure that ICD-11 will seamlessly function in an electronic health records environment, to link ICD logically to underpinning terminologies and ontologies. The ICD Categories are "defined" by "logical operational rules" on their associations and details. ICD 11 will be an electronic database available on-line.  The calendar of implementation can be found bellow.

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Dr Sylvia Thun from DMDI (Germany) presented the latest news from epSOS and the decision regarding use of very simple models for the emergency summary. Starting from a health passport available on paper version, they have proposed the use of a simple model with less then 100 terms.

 

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Dr Thun presented after some snapshots of a demonstrator using this simple terminology:

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It appears that epSOS is ready to prove that we can transmit medical information from one language to another in a medical useful way (human and machine understandable). Though very simple, it can be an invaluable way of preventing errors of interpretation of symptoms and treatment for patients travelling cross border or found unconscious.

Dipak Kalra from the University College of London (UK)  had a provocative speech about practical ways of achieving semantic interoperability. Achieving semantic interoperability, ensuring that the clinical meaning of entries in an electronic health record are fully and safely computable across systems and countries, is a significant challenge. The tools available to help achieve this, such as EHR information  models, archetypes and SNOMED CT, have yet to be proved at scale but nevertheless are critical to this challenge. The presentation summarized the findings of the Semantic Health roadmap on near-term and practically-achievable semantic interoperability goals. The roadmap is an excellent visionary exercise on long term interoperability and I recommend you to take a look. *

Paolo Ciccarese from Harvard University presented Medicognos platform - an innovative EHR using embedded semantics.  He excited us with the paradigm shift from the forty-year old problem-oriented medical record to a fully process-oriented knowledge management platform for continuity of care and disease management, possible only through adoption of explicit semantics. Electronic Health Record he described rely on a unified semantic model combining in one single framework biomedical data, clinical processes and a model of information. This comprehensive approach will make it possible to document and share not only patient data but also other fundamental aspects of the health care process.  Many questions were raised about the interoperability to other existing solutions but it appears that the EHR platform he conceived with the help of enthusiastic GPs is so advanced that can interoperate with multiple systems if, of course, they use the same core terminology. The model looks very appealing and corresponds to the last generation of EHRs able to support collaborative healthcare process and disease management.

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The brainstorming at the end of the workshop around semantic interoperability agreed that EHR vendors to be urged to create a common format for presentation of de-identified data. We need to collaborate across vendor organizations, epSOS project and invited experts to build a Venn diagram of semantic requirements, testing criteria and debate with the users on the possible business case and incentive programs. We hope that, at the political level, we will have an eHealth governance and in the next CIP (Competitiveness Innovation Programme)  we will advance towards common health services pilots.

 

In conclusion, we assisted at a collection of views and solutions for semantic interoperability, we saw different roadmaps from RIDE, Semantic Health, WHO, SNOMED CT, HL7, we admired some implementations (Ocean Informatics, Medicognos) and we acknowledged the important steps that epSOS did on the path to create an interoperable Health Passport in Europe.

We agreed that a new meeting will be organized after the summer, in order to refine the terminology proposed by epSOS and get additional input from experts.

 

Dr Octavian Purcarea

Global Industry Manager

World Wide Health

Microsoft

Overcoming the challenges to eHealth.

Brussels seemed to be the center of the world last 2 weeks - several conferences were organized, unfortunately overlapping as topic and time. For example, on the 17th of June, members of COCIR (European Radiological, Electromedical and Healthcare IT Industry) celebrated 50 years of existence of the association and organized a series of workshop around eHealth.

On the same day, I have been invited to attend a workshop organized by Linklaters - a law firm that has a practice related to eHealth. The title was very appealing ("Overcoming the challenges to eHealth), as well the quality of attendance so I opted for this particular workshop.

Why a law firm would organize such a workshop about eHealth? Linklaters received a mandate from Rockefeller Foundation to prepare, with the International Society for Telemedicine  & eHealth (ISFTeH), a feasibility study on the creation of a new international Convention governing the key aspects of eHealth. The report of Linklaters will be published later this year. The workshop was one of the main initiatives designed to get feedback for this study.

Under the brilliant moderation of Nigel Jones, the Global Co-Head of Healthcare Group from Linklaters, we assisted at a first group of presentations setting the scene of eHealth at international and European level.

I will detail some of the presentations I enjoyed the most.

Professor Yunkap Kwankam, executive Director of the ISFTeH made a quick overview of the main features of eHealth and expectation related to its implementation. He outlined the importance of eHealth for boosting the human resources performance, especially in countries with critical shortage of health professionals (doctors, nurses and midwives). A view of the countries with critical shortage is given by WHO:

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He outlined that, even in the poorest countries, the accumulation of information and available knowledge makes impossible for the health professional to cope with the problems of their patients. There is no way that this quantity of data could be used without computers and internet.

 

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Unfortunately, the knowledge gap has innocent victims: 11 million children under 5 years old die every year - 90% of them in the developing world. 2/3 of these death (7 million) can be prevented by available, effective and cheap interventions.

The challenges to eHealth identified by Yunkap in developing countries are related to the local capacity to implement eHealth. The low institutional capacity (Infrastructure and connectivity, legal and regulatory environment, administrative structures)  is accompanied by a limited human capacity (lack of ePractitioners - health workers able to use ICT in their activity, lack of tools to enable citizens to be transformed from a passive observer to active participant in his own care, lack of eHealth specialists in the Ministries of Health with career prospects to attract and retain them).

Moreover, there is eHealth '"pilotitis" in developing countries - a wealth of small scale pilots, often not adequate with the size of the problem tackled, with no repository of information and knowledge about the results of the initiative.

 

 

Yunkap identified the mobile health (mHealth) as being the future and the solution for many health problems in developing countries; the mobile technologies are a convergence of media, communications and computing that can be available where the real need is. The mobile technologies can facilitate exchange of information from trained volunteers and spread of basic medical knowledge in the most remote areas. 

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Yunkap described the initiative of the ISFTeH in the area of sharing of best practices - an international eHealth registry with comparable information on eHealth projects around the globe, shared freely and linked to other repositories of information on ICT in Health. The three main conclusions of his speech are: the need for a continent-wide vision in eHealth, with local insights; the human resources are the key and partnerships  are the model (private-public, local, national and continental networks).

Next speaker, Ilias Iakovidis, Deputy Head of Unit from the eHealth Unit of the DG INFSO and Media (EC) made an overview of the EU activities in the area of eHealth.

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He explained which are the main barriers to eHealth in his vision, such as, market fragmentation, lack of interoperability, the legal uncertainty, lack of availability and access to finance and lack of procurement in the area.  A special discussion was engaged around cultural barriers: in some countries, ICT is seen by the doctor as a tool to be controlled by the state or to loose the power on his patients. The collaboration among practitioners  and exchange of information raises concern about loosing patients. That's  why, empowering patients, informing them, giving access to medical records is seen as an intrusion in a private space. An interesting discussion was also triggered by the different perception of factors determining the health status of an individual or a population. While the environmental factors, the quality of the healthcare  and genetic "blueprint" seem to be very important, in reality the paramount factor is the healthy behavior and  lifestyle. Moreover, Ilias explained the EC focus is to explore the legal way of exploiting the data from Electronic Health Records, while protecting the fundamental right of data privacy, for secondary treatment - clinical studies, epidemiologic studies, intelligent alerts.

 

Next speaker, Tanguy Van Overstraeten, from Linklaters UK,  raised our attention on the legal constraints on the use of health data. eHealth application often involve the processing of information regarding identified or identifiable patients and trigger issues of data protection, confidentiality and security. The EU level legislation such as the Directive 95/46 has no effect without national transposition of the same principles throughout Europe.

There are a number of Directives related to use of personal data (such as 95/46, 2002/58) Council Recommendation and opinions of the Art 29. Committee related to eHealth (see N° 131 of 15th February 2007 on the processing of personal data relating to health in the EHR). The EU legislation has a twofold ambition: protect the data privacy while allowing the free movement of personal data within EU. Some of the texts such as the Art 29 opinion on use of EHR data, limit considerably the exploitation of medical data for secondary purposes especially for research and public health.  Briefly, the speaker explained the main definitions related to use of personal data in eHealth and concluded that in EU a legal framework is in place that must be taken seriously into account and data protection issues should be identified as early as possible as specific technological features may help compliance (e.g. privacy by design).

The users perspective was detailed by Professor Iain Carpenter, Clinical Lead on Record Standards at the Royal College of Physicians from UK. Iain led an outstanding work on a clinical guidelines regarding the presentation of an EHR. Curiously, after exploring the needs of many categories of specialists, it appeared that a common EHR could suit most of the specialties. As a conclusion, Iain presented us the main clinical elements of the medical record agreed by all associations of health professionals.  A number of stages of consensus was used to get the feedback of working clinicians. The first stage began in July 2006 with a poll we conducted through Doctors.net to gather opinion on standardizing the structure of the admission clerking proforma across the NHS.  The poll showed 2:1 in favor of having a standardized proforma with 73% of consultant physicians in agreement. A similar poll was conducted with the fellows and members of the RCP with 86% of consultant physicians agreeing. Both polls had over 1000 respondents. A formal launch and publications of the Record standards are planned for the Autumn. Templates of admission, handover and discharge records will also be available online as would a clinician's guide. More information can be found here.

The patients perspective was expressed by Ms Marlene Winfield, Director for Patients and Public, NHS, UK. Ms Winfield explained that one the most important barriers is the lack of availability of medical information for the patients. There is still a blockage of the patients' data by the physicians.

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The ICT must be a collaboration tool and the computer must be part of the sharing exercise before, during and after a consultation. The main elements that the patients could share with their doctor or other health professional might be a questionnaire that the patient prepared for the consultation, a regular health tracker - a questionnaire/graph/video diary that the patient keeps about general health, symptoms, results of the patient self-monitoring, photos taken by the patient if his own wounds for example,  test results  (lab, scan or X ray.), treatment preferences, information on prescription, feedback on the service given by the patient or other persons. One of the initiatives of the NHS in order to reinforce the information for patients is a pilot on prescription (see www.informationprescription.info). 

Ms Winfield described a scenario involving a person with diabetes using internet, Personnel Health Records and monitoring devices for decreasing the risk of acute disease and complications.

The conclusions were that the patients want more information to enable them to look after their health (Picker Institute studies.), eHealth can facilitate communication between patients and health professionals, the EHRs must be jointly held, there is no sustainable alternative in the future to the partnership clinician/patient. This partnership is a big cultural change for clinicians and patients and must be part of the education in schools and professional training. The patients are unlikely to use their eHealth tools to the maximum unless they become a routine part of the care.

The next presentation made by Pieter Van Den Broecke from Linklaters Belgium was around the Intellectual Property Rights (IPR) in eHealth. he outlined the available resources for IPR protection and the specific legal issues that are to be considered. IPR is an opportunity for innovators in the area of mobile devices, personnel health and  monitoring devices. 

My presentation around eHealth barriers identified the usability, trust, sustainability and empowerment as the main difficulties in eHealth. Why usability? Several studies shown that due to the low usability many IT programs are abandoned:

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Moreover,the software vendors have left all the technical complexity for the user.

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The only way to get to the desired level of usability is to design a software that would reflect the work process of the user (workflow ) and the the mental model (concepts) of the user (terminology). Such a development would give birth to a new generation of Clinical information systems (partner level) that would enable assisted clinical decision, use of care path and real disease management (built on evidence based medicine and evidence based management).

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This kind of innovative software is developed by some of the partners of Microsoft (such as Medicognos, C-Care, Fresenius, Parrot Systems) and is seen as a very promising solution for many IT plans regarding management of chronic diseases in view of a sustainable healthcare. The usability is also related to the user interface and I will remind the project funded by the UK NHS  - Common User Interface guidelines.  As a definition, the Microsoft Health Common User Interface (CUI) provides User Interface Design Guidance and Toolkit controls that address a wide range of patient safety concerns for healthcare organizations worldwide, enabling a new generation of safer, more usable and compelling health applications to be quickly and easily created.

Moreover innovative data entry, speech recognition, surface computing are some of the innovations the Microsoft and its partners are proposing to increase the speed of interaction of health professionals and patients in eHealth.

Some examples can be figured:

 

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The second barrier -  trust - (detailed in my previous blog) has as solution involvement of the clinicians, the health professionals very early in the process of planning and implementation of a eHealth solution. We need to convince them by showing solid proof of improvement of outcome of healthcare in similar settings and train and assist them to enable the appropriation of an IT solution.

What about sustainability?  The paradigm of care versus cure is the one to which I adhere. The approach of an individual, a patient as whole, an entity with personality, living in certain environment (social, natural) and having certain genetic predispositions and habits is offering the key to sustainable healthcare. Using the IT tools we can inform, empower, facilitate the information of the patients and enhance communication between caregivers and the patients.

One of the key elements could be the Personnel Health Record supported by a platform such as HealthVault.

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Such solutions could facilitate in Europe the empowerment of individuals and pave the way towards efficient disease management solutions and a real, incentive based containment of costs.

 

Dr Octavian Purcarea

Global Solution Manager

Worldwide Health

Microsoft

Trust and usability - the two weak links

I attended last week in Brussels the meeting of the International Insurance Association (AIM) Disease Management group.  The AIM is a grouping of autonomous health insurance and social protection bodies operating according to the principles of solidarity and non-profit-making orientation. This meeting was one of a series of meetings organized by AIM on the topic of business models and sustainability of healthcare focusing especially on Personal Health. I will details some of the presentations that seem to me outstanding.

The meeting started with a very interesting report of the visit in Israel of the AIM members. Rachele Kaye (Director, Maccabi Institute for Health Services Research) presented the main features of their integrated IT system for healthcare. We learned that all information flows in Maccabi Healthcare are digitized, a health portal is opened for the individuals enrolled in their insurance and the health professionals can access all relevant information regarding a patient. The continuum of care seems preserved in this setting. More impressive was for me the concentration of lab test and the real time access to results from any point of the health care facilities. Some words about the healthcare in Israel: There is an universal social health insurance system, managed by 4 competing HI funds (mutual benefit society) with an open enrollment and a free choice of HI funds. The total health expenses are presenting 7.9% GDP which are 66.5% public and 33.5% private.  Maccabi Healthcare is one of the 4 health insurance fund covering 24% of the market (1.780.000 members), supplying health services both via its own facilities and through outside providers that are paid on a capitation basis. Maccabi Healthcare principles in Chronic Disease management are the multidisciplinary team and a model based on pro-active intervention by team members based on EBM, integrated IT (registries, reminders, ...),empowering patients (active role in the management plan), monitoring clinical quality measures, improved patient centered services (web-based services, call center, free choice, direct access, reduced bureaucracy..), high tech services (telemedicine, EHR..) and a dynamic management method (managerial IT, trained mid-managers physicians, rewarding continuous improvement with a large set of indicators). One of the most interesting feature of their eHealth solutions is related to the patient information booth (self-service stations for patients),  allowing them to printout : lab results, X Ray results, fill in physiotherapy follow-up questionnaire and access education material on lifestyle and basic measurements (BMI).

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Another interesting presentation was done by Mr Maghiros from IPTS (Institute for Prospective Technological Studies - IPTS - Joint Research Centre - European Commission). The IPTS, based in Seville (Spain), is a part of Directorate General JRC of the EC which groups 7 Research Institutes across Europe. The mission of IPTS is to "provide customer-driven support to the EU policy-making process by researching science-based responses to policy challenges that have both a socio-economic as well as a scientific / technological dimension". The institute is conducting a study called Strategic Intelligence Monitor for Personal Health Systems that aims to unveil the barriers to adoption of personal health systems (PHS) perceived as a key patient and consumer driver (driver of the economy - Lead-Market) and decongestion of secondary care infrastructure (chronic disease segment). In the IPTS vision, people are in the center of the healthcare system and the personal health systems can be divided in 3 categories:

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There are a number of questions that IPTS will tackle in the following month, such as the role of Personal Health Systems in the future healthcare, known barriers to adoption, positive motivation, policy initiatives, barriers to public health re-imbursements, how will prevention and wellness become reimbursed, the insurance as a driver for change.

Len Deacon from South Africa made a brilliant presentation emphasizing the difference between healthcare in the developed and developing countries. In few words in developed countries  we are talking about delivery of care at home, move away from hospital-based treatment, move to prevention  and remote monitoring as a way of cutting high costs and preserving or increasing the quality of care.  In developing countries we are talking about extending healthcare to more of the uncovered (State/Public),  Public/Private Partnership (extending care), monitoring intervention for "at risk" members (Coaching / disease management), preventing future illness (communication, coordination of care, wellness - prevention of HIV/Aids, demand management). South Africa has specific problems related to a discrepancy in wealth distribution, high unemployment, many languages (11), low life expectancy due to high prevalence of HIV (11% of the population). The model emphasized by the speaker is total health management across continuum of care:

 

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This model implies an absolute interdependence between the patient, the doctor and the medical scheme. The patient is empowered but in strict cooperation with the health professional. The type of interventions  performed are detailed above (right image).

Very interesting is the proposed methodology to act on the high risk patients. After a local study the risk identified can be grouped:

 

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The categories at high risk are proposed changes in behaviors, incentives, wellness and disease management programmers in order to allow them to change their risk category (see above right picture).

The coaching program and use of Personal Health Systems has been studied on year basis and the results are quite impressive: on more then 20.000 members of the insurance, 2800 have been coached according to the risk and the ROI was about 1:1,8 (3,660 million R - about 450.000 USD net savings in one year). This makes about 160 USD/person/year.

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The message of Len is suite clear: we can achieve high return on investment only by a close collaboration between the individual, the health professional, the insurance and the employer. The last two categories can bring the sustainability, the incentives and the institutional support for achieving a total health management.

Very interesting also was the study performed by Abbott on the compliance and adherence of the patients to their treatment (Patient Adherence Research Project). 

The two definitions must be kept in memory:

Compliance (from Vermeire et al.. J Clin Pharm Ther (2001) 26, 331-342)

.The extent to which a person's medicine-related behavior coincides with medical advice

.Assumption that "rational" patient behavior means following medical advice precisely

.Paternalistic: doctor makes choices and directs patient to follow

Adherence (from World Health Organization - Adherence to long term therapies: Evidence for Action (2003))

.The extent to which a person's behavior - taking medication, following a diet and/or executing lifestyle changes - corresponds with agreed recommendations from a healthcare provider;

Often ignored, the problem of compliance is much more important then assumed.  The prevalence of non-adherence is 40% to 60% in arthritis (Belcon, M.C. et al (1984), Arth and Rheum, 27: 1227-1233; 1984. Hicks, J.E. (1985),Comp Ther, 11: 31-37), 15% to 43% among organ transplant recipients (Didlake, R.H. et al (1988),Trans Proc, 20(3): 63-69; Rovelli, M. et al (1989),Trans Proc, 21: 83-834), 18% to 70% in the treatment of depression (Engstrom, F.W. (1991) in J.A. Cramer and B. Spilker, eds., Patient Compliance in Medical Practice and Clinical Trials, Ravens Press, New York, NY; Myers, E.D. and A. Branthwaite (1995), Br J Psych, 160: 83-86.), up to 50% of patients on hypertensive medications cease treatment. Of those staying on treatment, 33% do not take sufficient medication to control their blood pressure (Vermeire et al. 2001, J Clin Pharm Therapy, 26(5):331-34).

What is cost of non-compliance? Research shows that in the U.S. non-adherence causes 125,000 deaths annually (Smith, D. (1989). Compliance packaging: A patient education tool. American Pharmacy, NS29 (2)), non-adherence costs an estimated $100 billion a year in direct and indirect costs (National Council on Patient Information and Education. (1995). Prescription Medication Compliance: A Review of the Baseline of Knowledge. Washington, DC), approximately $47 billion of this cost is associated with 8.8 million drug-related hospitalizations per year (Friend, T. (1995). Health and education. USA Today, Tuesday, October 3, 1995. 4D).

It is believed that: Increasing the effectiveness of compliance interventions may have a far greater impact on the health of the population than any improvement in specific medical treatments (Haynes RB et al. Interventions for helping patients follow prescriptions for medications. Vol. 1. Oxford: The Cochrane Library, 2001).

As a solution there are foreseen (see bellow) interventions in the area of  awareness, communication among stakeholders including patients and healthcare professionals as well as personal health systems making easy the correct drug intake for patients.

 

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In such a context, my presentation emphasized the advantages of Personal health solution notably of the Microsoft solutions around the Disease management, Case Management and Health & Wellness.  Hence, one of the keystone of personal health systems is the Healthvault platform. Developed after a thorough assessment of the patients and healthy individual needs, the platform offer a wide range of services (storage and communication of health data in several standards, communication with medical devices, alerts and statistics.) which can be easily adopted by a variety of health institutions. We see the use of Personal Health system as a way to shift healthcare from cure towards care, enhancing awareness, favoring behavioral changes and information as well as increasing communication between health professionals and the individual.

 

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The patient involvement in health care is seen as a key aspect for improving healthcare outcome and solutions such as HealthVault platform can enable this side of the equation. Moreover, the addition of AMALGA UIS on the platform could solve the interoperability issue with heterogeneous Hospital Information Systems and populate the Patient Health Record with the data stored in hospital. 

 

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But why I started with the trust and usability as title? In order to achieve an efficient disease management system one should think that two of the most important barriers are the trust and usability. Let's take a closer look: usability has been one of the major cause of failures in the IT programs; with a poor design, the health professionals loose time, can add other errors of interpretation and finally abandon the use of the software. The IT industry must take a particular care on these aspects. Microsoft issued the Common User Interface guidelines  as a result of a project funded by the UK NHS.  As a formal definition, the Microsoft Health Common User Interface (CUI) provides User Interface Design Guidance and Toolkit controls that address a wide range of patient safety concerns for healthcare organizations worldwide, enabling a new generation of safer, more usable and compelling health applications to be quickly and easily created. Moreover, several IT programs across Europe  initiated by the governments and/or insurance companies have encountered resistance from the health professionals. Imagine how difficult would be to change the behaviors of the health professionals and persuade them to use new IT tools, change the way they are working and communicating. One solution to the trust problem would be to allow them to decide on the care path, on the design of the IT tools and to involve them in the overall organization of a chronic disease management program. In exchange, performance and quality management should be enabled so as a program of incentives. There is no other solution to the trust problem then the collaboration, active involvement of the health professionals in any of the insurance and governmental healthcare programs. The same stand for the patients trust. Patient associations and customer rights association should be deeply involved in large IT programs in order to achieve adherence of the users from the inception of the initiatives.

The IT solutions are available and must be wisely assembled in a comprehensive eHealth solution that will help all the stakeholders (favoring change in behavior, empowering users, increase adherence to the treatment,  increase health care user communication and information), while being trusted, usable and sustainable.

 

Dr Octavian Purcarea

Global Solution Manager

Worldwide Health

Microsoft

Research in Portugal

 

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My souvenirs about Lisbon were associated with an intense, golden sun light and impeccable blue sky. Unfortunately, my last week visit in Lisbon was accompanied by a gray weather and steady rain. This was not impeaching a group of enthusiasts to assist at the launch of the  MICROSOFT RESEARCH CHAIR IN HEALTHCARE.  The meeting took place in the Knowledge Pavilion - an interesting science and technology museum attracting many visitors.

The primary goal of the MICROSOFT RESEARCH CHAIR is to attract to Portugal a top level researcher currently working abroad, in order to develop and to promote emerging areas of knowledge, namely fostering the growth of research and development activities, and advanced education in fields of common interest both to MICROSOFT and to the University(ties) which will be selected as host institutions, with special focus in one of the following knowledge areas:

  • Electronic clinical record;
  • Health Information systems interoperability;
  • Health Business Intelligence;
  • Interaction citizen /Health information systems.

The Foundation for Science and Technology (FCT) and MICROSOFT will launch a public call for the attribution of a programme-contract with one or more scientific institutions in articulation with universities, aimed at the co-funding of the MICROSOFT RESEARCH CHAIR IN HEALTHCARE. The total funding is between 600 and 900.000 Euros for a period of 5 years.

The opening ceremony was attended by Prof. José Mariano Gago - Minister of Science, Technology and Higher Education,  Dr Manuel Pizarro, Secretary of State from Ministry of Health, Prof João Sentieiro - president of  the Foundation for Science and Technology (FCT) and Mr Nuno Duarte, Director General of  Microsoft Portugal. Some pictures are included.

 

This initiative is very  interesting and unique in Europe. The aim is to support the implementation efforts in the area of Electronic Health Records and foster interoperability between system installed across the country. Moreover, the research performed should offer guidelines and solutions to semantic interoperability and practical ways to surface clinical knowledge to all health workers (and perhaps citizens) without the need for heavy EMR applications.

Personally, I appreciated very much the wise approach of the Portuguese government regarding eHealth implementation. For example, during several weeks, a Committee of well recognized national experts is performing a large consultation of different stakeholders. Their interest is less turned towards IT solutions but more towards overall vision, success factors and business elements. Of course standards and IT architecture is important but the most important appear to be the practical way to implement a system able to contain costs while improving the quality of healthcare delivered to individuals by health professionals and paid by the government.

All roads lead to Rome.

Who would think that I would start a health IT blog in Rome? Why not? Rome is hosting one third of the whole art patrimony of the world and it is city that reminds us that the human creativity has no limits. For example, that Rome's Coliseum, a huge amphitheatre which could seat 50,000 people is one among the Seven Wonders of the World and celebrates its 2000 year of existence.

© Pictures of Rome courtesy of Rome.info clip_image001

Last week, this city of art has hosted the 20th annual forum of Public Administration (Forum PA) which is one of the most important Congresses regarding number of attendees and importance. This year, a special session was dedicated to Web 2.0 and eHealth and has gathered representatives from local health authorities from Italian Ministry of Health, Veneto region, UK NHS, a Finish region, University of Rome, industry (France Telecom, Microsoft). Briefly, under the fluid and polyglot guidance of our moderator - Dr. Sylviane Toporkoff, we learned from Ms Paola Tarquini and later from Mr Paolo Donzelli how the Ministry of Health in Italy would tackle the fragmentation of implementation of diffident eHealth solutions; how they plan to develop a citizen Personal Health Record, how they would interconnect different types of Electronic Health Records and Hospitals Information systems in the years to come. Moreover, ePrescription and online booking systems are foreseen for the years to come. The Italian plan has its roots in the regional achievements and aims to integrate in the European landscape.

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All the interventions underlined the problems that healthcare is facing around the world with an aging population and increase of costs due to chronic diseases. Italy is expecting to spend more than 10% of the GDP by 2025. According to the Italian representatives, "developing eHealth services means investing in National and European infrastructures, in development of broadband based services, contents and services for ICT". The web 2.0 is seen as a platform to introduce interactive web technologies in the delivery of social and health services "citizens oriented". Some experiences on self directed therapy and exchange of good practice have shown some benefits in countries with disadvantaged neighborhoods.

The excellent presentation done by Thierry Zylberberg, Executive vice president of Orange Healthcare emphasized the content of Web 2.0:

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He described healthcare as becoming more and more a networking issue. Web 2.0 is part of the tool box and would facilitate the exchange of experience between health professionals as way of increasing quality of care.

Mr Kaj Söderman from Archipelago Networks LTD - - Region Åboland r.f. explained us a use case from a finish region proving that telemedicine and videocommunication can increase the quality of care of elderly people situated in remote locations while reducing cost of transportation.

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Mr Angelo Rossi Mori from the Italian National Research Center (CNR) emphasized the role of a "full" Personal Health Record, including in the Patient Record not only medical data as a result of exchange with the health professional, but also the data coming from his/her own measurements from medical devices and social exchanges with networks of patients having the same disease. In a perspective of disease management, the exchanges would be extended to the care manager and the administration.

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Mr Mario Po from the local health administration of Asolo (Veneto Region) has shown us an impressive achievement: Hospital information systems coupled with a portal for patients very easy to use and very intuitive. Not only the graphic interface is impressive but the use of a virtual assistant makes it even more intuitive and accessible to disabled people. Moreover, the knowledge is indexed using a semantic engine based on 3000 terms, which allows the health professionals to perform refined searches in medical documents and retrieve meaningful patterns and statistical data.

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My presentation emphasized a new paradigm defined by Knowledge Driven Healthcare, avoiding putting the doctor or the citizen in a center of a circle. In reality this "circle" has multiple centers - patient, health professional, payer, community, research, public health.- and no circumference. Instead of concentrating on one actor of the process of healthcare, which includes wellness and prevention and not only treatment, we need to strengthen the exchange of knowledge among patients (individuals) and between them and health professionals. Each of the actors will benefit from new ICT solutions which emphasize collaboration and knowledge exchange. ICT will allow health professionals to use evidence based medicine and state of the art procedures and inform, educate the patient about his/her options. The patient will be able not only to receive information, but to send relevant information, such as monitoring results, his/her own observations and questions. The new type of Personal Health Record, such as HealthVault, allows seamless connection to several types of monitoring devices and transfer them to the EHR of the physician. Moreover, when PHR is part of a regional system, the interconnection with the EPRs, EHRs, HIS of local health providers allow the patient to access securely to his latest medical data. It is interesting to note that the benefits retrieved from implementation of EHRs are higher when the EHR is integrating a Decision Support System and a workflow management system. This will allow doctors to be informed about validated guidelines and be informed in real time about any change in the status of his patient. The path towards real IT solutions for Chronic Disease management is opened, but a great work is necessary to ensure the organizational conditions to make it effective.

Finally, I strongly believe that must be a convergence between the solutions in the area of eHealth, eInclusion, eGovernment. This federated approach based on the infrastructure and identification, security, transport, search layers would save costs and allow individuals to take advantage of a wealth of services while using only one ID. Some of these principles have been developed in the Connected Health Platform, an open architecture concept developed by Microsoft and accepted by many industry solution vendors.

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Welcome: Microsoft EMEA Health Blog

On behalf of our entire World Wide Health Team, it is my pleasure to welcome you to Microsoft EMEA health blog.  This blog will be a complementary space to the Microsoft Health Blog and will try exploring, informing, debating and discussing the many issues and opportunities surrounding the adoption and implementation of the latest information technology solutions in healthcare in EMEA region.  We look forward to sharing our own experiences and viewpoints with others in healthcare especially in EMEA and across the world.  Thank you very much for your support.

Octavian Purcarea

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