My hunch is that the ITIL/MOF perspective would be interesting to talk about. ITIL is still mostly a European thing, and I can't remember any mention of MOF at the couple of CMGs that I've attended. I should be able to dig out the past proceedings if you're interested. Congrats on the invitation!

Thanks! I was thinking something along the same line. ITIL and MOF give great guidance on what to do, but don't give deep guidance on how to do it. My thought was to provide some prescriptive guidance on the physical implementation of the concepts that ITIL/MOF teach.

Thanks again for the feedback.

As you talk about the ITIL and MOF, remember to put them into perspective with the MSM's we have to provoke action on the customer's part. I've been talking process for years but nothing changes because we don't show customers how to implement process.