MS.COM Operations Tools Team WebLog

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Let the flogging commence!

Recently I had the distinct displeasure of being chastised for comments I had made in this blog by one of the few men with whom I hold the utmost respect.

 

The actual text of the entry is irrelevant.  What is relevant is that I had offended and severely undermined the ability of others to perform their jobs efficiently and effectively.  Obviously when this matter was first brought to my attention my immediate reaction was one of righteous indignation, especially when it places my manager and my group manager in the untenable position of having to defend my words and deeds.

 

However, after taking considerable time to weigh the issue I have come to only one conclusion.  What wanton hubris must I have been feeling at the moment of that writing?

 

The simple truth is that I did not conduct myself in a manner befitting a representative of this great company.  Indeed, whether through arrogance or ignorance, that post displayed nothing short of complete disrespect.  In one moment of inconsiderate action I somehow managed to violate my personal code, generated animosity between teams that had made good progress on collaboration, alienated my management chain and completely discarded all of the hard work and diligence of far too many people to recount here.

 

Disrespect was shown not only to the many fine developers, product managers and testers who are active working on the product but also to the many support personnel who are already deploying this product to our customers, to our customers who have adopted the product, to the early adopters within Microsoft who work hard to deploy our products early in an effort to provide the best feedback possible to the product teams, and to my own team who has shown such extraordinary support of our effort to early adopt the product.

 

To any, and all, I offer my sincerest apologies.

 

Will

Published Monday, September 20, 2004 7:38 AM by mscomts

Comments

 

Linus Torvalds said:

You are forgiven your sins, my son. The kingdom of God is at hand. The meek shall inherit the earth.
September 20, 2004 7:47 AM
 

Jeremy C. Wright said:

Hogwash Will. The post was right on, and exactly what MANY customers are feeling, myself included.

Do I need to quote the disclaimer to you? If this is how blogging's treated at MS generally (which isn't the imrpession I've gotten), maybe working at Microsoft in Operations isn't my dream job after all.

Good luck to you on this mate.
September 20, 2004 8:17 AM
 

Jonathan Hardwick [MSFT] said:

I'd have preferred a bit of editing, rather than wholesale deletion!
September 20, 2004 10:15 PM
 

Deep Thoughts... said:

September 21, 2004 2:54 PM
 

Cathan Cook said:

Well, I didn't see the post, but as a person well known for speaking my mind, I have to say I accomplished a lot more when I spoke out than when I kept quiet. Nuff said.
September 22, 2004 8:46 AM
 

Eric Newton said:

I read the post, and I'd have to agree 100%.

Although the "utility rant" probably could've been toned down a bit... there's always a hack or two at the end of a big project that either couldn't been forseen or just got overlooked...

those guys at Boeing and so forth whine when they actually have to do something besides sit at their desk and browse the internet? I know for a fact that most IT managers worth anything are usually idle... cause they have the forthought to address problems before they become big problems ;-)
September 28, 2004 1:47 PM
 

MS COM Operations Tools Team WebLog Let the flogging commence | garden statues said:

June 14, 2009 7:51 AM
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