December 2008 - Posts

Announcing: Solution Areas in their own blog area
22 December 08 08:20 PM | martinhj@microsoft.com | 1 Comments   

Now you can find a quick reference on this blog for solution areas with Microsoft Dynamics CRM. We have listed some of the many resources and made them easy to access. We begin with these two and more will follow: Enhanced Customer Service with Microsoft Read More...

Announcing List Web Part for Microsoft Dynamics CRM 4.0
18 December 08 02:00 PM | martinhj@microsoft.com | 1 Comments   

The List Web Part for Microsoft Dynamics CRM 4.0 has now been released. List Web Part can be installed on Windows SharePoint Services 3.0 SP1+ and Microsoft Office SharePoint Server 2007 SP1+ . The List Web Part is free for download and use. In addition Read More...

Filed under: communication, Microsoft Dynamics CRM, Buisness Intelligence, tech

Sure Step Service Pack 1 Now Available
15 December 08 12:01 PM | martinhj@microsoft.com | 1 Comments   

This service pack is providing general improvements to the overall user experience, including: Platform enhancements: The Sure Step setup tool has been enhanced to permit the user to select the destination location for Sure Step documents during installation. Read More...

Filed under: customer, customer orientation, Service, CRM links, Sure Step

Channel 9 on Accelerators
11 December 08 04:24 PM | martinhj@microsoft.com | 0 Comments   

Read the book or are you waiting for the movie? Here are four recommendations on the Microsoft Dynamics CRM Accelerators now on Channel 9: CRM Accelerators: An Introduction CRM Accelerators: Enterprise Search CRM Accelerators: Event Management CRM Accelerators: Read More...

Filed under: communication, CRM links, Microsoft Dynamics CRM

Smart business: How Microsoft Dynamics help customers save money
10 December 08 01:28 PM | martinhj@microsoft.com | 1 Comments   

Also - one would even say especially - for us in the delivery link of the chain, this is important knowledge. Go via the link to the tools and further information on how to support and help your customers in these challenging times. Without a doubt, the Read More...

Filed under: CRM, customer, customer relations, making business, customer orientation

Invitation for coming ISV's: Microsoft Dynamics CRM Discovery Days
09 December 08 12:08 PM | martinhj@microsoft.com | 2 Comments   

Are you looking to join Microsoft's ISV program? Are you interested in building on the Microsoft Dynamics CRM platform? What are the Microsoft Dynamics CRM Discovery Days? Microsoft Dynamics CRM is Microsoft's customer relationship management solution Read More...

Filed under: making business, Microsoft Dynamics CRM, Event, tech, CRMClubDeliver

Accelerators for Microsoft Dynamics CRM - eService released!
01 December 08 09:49 AM | martinhj@microsoft.com | 1 Comments   

The eService Accelerator has now been added to the released accelerators! Abstract: The eService accelerator for Microsoft Dynamics CRM 4.0 provides customer self-service capabilities (via a web portal) as a configurable out-of-the-box offering. Get it Read More...

Filed under: communication, CRM links, Microsoft Dynamics CRM, tech

CRM 4.0: Performance and Scalability, looking into optimizing and maintaining
01 December 08 06:00 AM | martinhj@microsoft.com | 1 Comments   

It’s time to put the focus on some technical background for the success with CRM for the customer. I from time to time get questions on the topics in this article. Therefore I have combined it and here you go – some key knowledge sources on the technical Read More...

Filed under: CRM links, Microsoft Dynamics CRM, tech