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Microsoft Dynamics CRM in the Lead - according to Gartner
04 May 09 08:00 AM | martinhj@microsoft.com | 1 Comments   

Microsoft Dynamics CRM accelerates for Sales, Marketing and Service Management processes, we all know that. Now, with CCF – Customer Care Framework, Gartner acknowledges this by placing Microsoft Dynamics CRM in the "Leader" quadrant on the April 2009 Read More...

Filed under: CRM, customer, customer relations, relation, customer orientation, Service, Microsoft Dynamics CRM, tech, business

The Power of Choice (4/3) - Lad dine potentielle kunder opleve Microsoft Dynamics CRM - nemt og gratis
01 May 09 08:00 AM | martinhj@microsoft.com | 1 Comments   

This is the fourth article in the three ( :-) ) part blog post series on The Power of Choice – for partners and customers in Denmark we have released a Click-Try-Buy site, where customers for 30 days can try and get to love Microsoft Dynamics CRM for Read More...

Filed under: CRM, customer, customer relations, communication, customer orientation, Microsoft Dynamics CRM, business

Announcement: Sure Step Spring 2009 Release Now Available!
03 April 09 08:11 AM | martinhj@microsoft.com | 2 Comments   

The Sure Step Team is happy to announce that the Sure Step Spring 2009 Release is available to partners today. In this release there are several new features to help partners deliver Microsoft Dynamics solutions on time, on budget and on spec. In the Read More...

Filed under: CRM, customer, customer relations, CRM links, business, Sure Step

The short-cut for knowledge: Microsoft Dynamics Insights
31 March 09 12:02 PM | martinhj@microsoft.com | 2 Comments   

You spoke and we listened. We need to give you information more clearly and coordinated, targeted and streamlined. You as a partner need to have a better use of the many information channels coming out of Microsoft. The answer is the Insights News Tool. Read More...

Filed under: CRM, customer relations, relation, communication, customer orientation, business

Microsoft Office Communications Server - addendum, download links
11 March 09 11:34 AM | martinhj@microsoft.com | 0 Comments   

Thanks for all the input. This addendum post gathers download resources. Trial Downloads Microsoft Office Communicator 2007 R2 Microsoft Office Communications Server 2007 R2 Microsoft Office Communications Server 2007 R2 Attendant Group Chat: Server Client Read More...

Filed under: CRM, customer, communication, making business, customer orientation, tech, business

The new Microsoft Office Communications Server 2007 R2 - imagine this together with CRM
05 March 09 05:11 PM | martinhj@microsoft.com | 1 Comments   

Here is a brilliant opportunity to get more out of CRM and at the same time to cut cost on travel, shorten the customer service cycle and bringing colleagues closer together, not meaning geographically but purely process-wise. OCS empowers collaboration Read More...

Filed under: CRM, customer, communication, making business, customer orientation, tech, business