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Microsoft Dynamics CRM in the Lead - according to Gartner
04 May 09 08:00 AM | martinhj@microsoft.com | 1 Comments   

Microsoft Dynamics CRM accelerates for Sales, Marketing and Service Management processes, we all know that. Now, with CCF – Customer Care Framework, Gartner acknowledges this by placing Microsoft Dynamics CRM in the "Leader" quadrant on the April 2009 Read More...

Filed under: CRM, customer, customer relations, relation, customer orientation, Service, Microsoft Dynamics CRM, tech, business

The Power of Choice (4/3) - Lad dine potentielle kunder opleve Microsoft Dynamics CRM - nemt og gratis
01 May 09 08:00 AM | martinhj@microsoft.com | 1 Comments   

This is the fourth article in the three ( :-) ) part blog post series on The Power of Choice – for partners and customers in Denmark we have released a Click-Try-Buy site, where customers for 30 days can try and get to love Microsoft Dynamics CRM for Read More...

Filed under: CRM, customer, customer relations, communication, customer orientation, Microsoft Dynamics CRM, business

Announcement: The Agent Communications Panel for CRM - CRM + OCS + ACP = WOW!
23 April 09 07:00 AM | martinhj@microsoft.com | 1 Comments   

Now you will learn why I in March blogged about UC and OCS. The reason is - besides that UC is great and enables business development and improvement within communication processes - that we have made and now released the glue that binds CRM and OCS together Read More...

Filed under: CRM, customer, customer relations, communication, Microsoft Dynamics CRM, tech

Announcement: Sure Step Spring 2009 Release Now Available!
03 April 09 08:11 AM | martinhj@microsoft.com | 2 Comments   

The Sure Step Team is happy to announce that the Sure Step Spring 2009 Release is available to partners today. In this release there are several new features to help partners deliver Microsoft Dynamics solutions on time, on budget and on spec. In the Read More...

Filed under: CRM, customer, customer relations, CRM links, business, Sure Step

The short-cut for knowledge: Microsoft Dynamics Insights
31 March 09 12:02 PM | martinhj@microsoft.com | 2 Comments   

You spoke and we listened. We need to give you information more clearly and coordinated, targeted and streamlined. You as a partner need to have a better use of the many information channels coming out of Microsoft. The answer is the Insights News Tool. Read More...

Filed under: CRM, customer relations, relation, communication, customer orientation, business

AX/NAV CRM or Dynamics CRM?
26 January 09 01:19 PM | martinhj@microsoft.com | 1 Comments   

The mayor part of my side meetings at the 'Best of...' event in Iceland last week, were around whether companies should choose AX or NAV CRM or Dynamics CRM and what Microsoft is focusing on over the next years. Customers were asking about differences, Read More...

Filed under: CRM, customer relations, making business, Microsoft Dynamics CRM

Smart business: How Microsoft Dynamics help customers save money
10 December 08 01:28 PM | martinhj@microsoft.com | 1 Comments   

Also - one would even say especially - for us in the delivery link of the chain, this is important knowledge. Go via the link to the tools and further information on how to support and help your customers in these challenging times. Without a doubt, the Read More...

Filed under: CRM, customer, customer relations, making business, customer orientation

Convergence 2008 - day 1: Three words for you: Customer Service
19 November 08 12:47 PM | martinhj@microsoft.com | 1 Comments   

Kirill Tatarinov’s keynote today talked about the 3 main aims of our software: People, Process and Ecosystem. He showcased real life examples and customer cases, bringing our thoughts around technology alive right there on stage. If you were there, you Read More...

Filed under: CRM, customer relations, communication, making business, Microsoft Dynamics CRM, Event

Convergence 2008 - day 0: Partner briefing
18 November 08 10:37 PM | martinhj@microsoft.com | 1 Comments   

All, I'm bloging from Convergence 2008 in Copenhagen. Convergence kicked off today at Copenhagen! The prime Microsoft event for business decision makers. Approximately 4000 participants, the most focused partners and an offering of many powerful and insightful Read More...

Filed under: CRM, customer relations, communication, making business, Microsoft Dynamics CRM, Event

CRM at Convergence 2008 in Copenhagen
13 November 08 09:02 AM | martinhj@microsoft.com | 1 Comments   

Hi all Signed up for Convergence this year? This master event will give you knwoledge, insights, inspiration, networking, business opporutnities and ideas and a lot more - maybe even a few surpises :-) You can meet and listen to some of the greatest personalities Read More...

Filed under: CRM, customer relations, communication, making business, Microsoft Dynamics CRM, Event, tech

Citizen Service Platform - help Local and Regional Governments meet the needs of their Citizens
05 September 08 10:02 AM | martinhj@microsoft.com | 1 Comments   

On CodePlex - Microsoft's open source project hosting web site - you can find many projects of interest, in particular the Citizen Service Platform. This project is designed to hold solutions built upon the Microsoft platform using SharePoint, Dynamics Read More...

Filed under: CRM, customer relations, communication, making business, Service, CRM links, Microsoft Dynamics CRM, tech