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First issue: Dynamics Sure Step Journal
28 May 09 04:07 PM | martinhj@microsoft.com | 1 Comments   

This newsletter is in Danish as it is targeting the Danish Partner Channel. Så er den her! Den første udgave af Dynamics Sure Step Journal! God fornøjelse :-) Dynamics SureStep er Microsofts tilbud til vores Dynamics-partnere om et fælles metodeværktøj. Read More...

Filed under: CRM, customer, communication, customer orientation, CRM links, Sure Step

Microsoft Dynamics CRM in the Lead - according to Gartner
04 May 09 08:00 AM | martinhj@microsoft.com | 1 Comments   

Microsoft Dynamics CRM accelerates for Sales, Marketing and Service Management processes, we all know that. Now, with CCF – Customer Care Framework, Gartner acknowledges this by placing Microsoft Dynamics CRM in the "Leader" quadrant on the April 2009 Read More...

Filed under: CRM, customer, customer relations, relation, customer orientation, Service, Microsoft Dynamics CRM, tech, business

The Power of Choice (4/3) - Lad dine potentielle kunder opleve Microsoft Dynamics CRM - nemt og gratis
01 May 09 08:00 AM | martinhj@microsoft.com | 1 Comments   

This is the fourth article in the three ( :-) ) part blog post series on The Power of Choice – for partners and customers in Denmark we have released a Click-Try-Buy site, where customers for 30 days can try and get to love Microsoft Dynamics CRM for Read More...

Filed under: CRM, customer, customer relations, communication, customer orientation, Microsoft Dynamics CRM, business

Announcement: The Agent Communications Panel for CRM - CRM + OCS + ACP = WOW!
23 April 09 07:00 AM | martinhj@microsoft.com | 1 Comments   

Now you will learn why I in March blogged about UC and OCS. The reason is - besides that UC is great and enables business development and improvement within communication processes - that we have made and now released the glue that binds CRM and OCS together Read More...

Filed under: CRM, customer, customer relations, communication, Microsoft Dynamics CRM, tech

Announcement: Sure Step Spring 2009 Release Now Available!
03 April 09 08:11 AM | martinhj@microsoft.com | 2 Comments   

The Sure Step Team is happy to announce that the Sure Step Spring 2009 Release is available to partners today. In this release there are several new features to help partners deliver Microsoft Dynamics solutions on time, on budget and on spec. In the Read More...

Filed under: CRM, customer, customer relations, CRM links, business, Sure Step

Microsoft Office Communications Server - addendum, download links
11 March 09 11:34 AM | martinhj@microsoft.com | 0 Comments   

Thanks for all the input. This addendum post gathers download resources. Trial Downloads Microsoft Office Communicator 2007 R2 Microsoft Office Communications Server 2007 R2 Microsoft Office Communications Server 2007 R2 Attendant Group Chat: Server Client Read More...

Filed under: CRM, customer, communication, making business, customer orientation, tech, business

The new Microsoft Office Communications Server 2007 R2 - imagine this together with CRM
05 March 09 05:11 PM | martinhj@microsoft.com | 1 Comments   

Here is a brilliant opportunity to get more out of CRM and at the same time to cut cost on travel, shorten the customer service cycle and bringing colleagues closer together, not meaning geographically but purely process-wise. OCS empowers collaboration Read More...

Filed under: CRM, customer, communication, making business, customer orientation, tech, business

Smart business: How Microsoft Dynamics help customers save money
10 December 08 01:28 PM | martinhj@microsoft.com | 1 Comments   

Also - one would even say especially - for us in the delivery link of the chain, this is important knowledge. Go via the link to the tools and further information on how to support and help your customers in these challenging times. Without a doubt, the Read More...

Filed under: CRM, customer, customer relations, making business, customer orientation