Browse by Tags

• communication
• CRM
• customer
• customer orientation
• customer relations
• making business
• Microsoft Dynamics CRM
• Sure Step
• tech

Sure Step Service Pack 1 Now Available
15 December 08 12:01 PM | martinhj@microsoft.com | 1 Comments   

This service pack is providing general improvements to the overall user experience, including: Platform enhancements: The Sure Step setup tool has been enhanced to permit the user to select the destination location for Sure Step documents during installation. Read More...

Filed under: customer, customer orientation, Service, CRM links, Sure Step

CRM Accelerators - accelerating Dynamics CRM even more
22 September 08 02:09 PM | martinhj@microsoft.com | 1 Comments   

After my last post about the eService Accelerator I have been doing primarily two things in this matter: Beta-testing and debating eService and the results are great! Answering questions about this and the other accelerators So, I felt the need to post Read More...

Filed under: communication, Service, CRM links, Microsoft Dynamics CRM, tech

Citizen Service Platform - help Local and Regional Governments meet the needs of their Citizens
05 September 08 10:02 AM | martinhj@microsoft.com | 1 Comments   

On CodePlex - Microsoft's open source project hosting web site - you can find many projects of interest, in particular the Citizen Service Platform. This project is designed to hold solutions built upon the Microsoft platform using SharePoint, Dynamics Read More...

Filed under: CRM, customer relations, communication, making business, Service, CRM links, Microsoft Dynamics CRM, tech