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First issue: Dynamics Sure Step Journal
28 May 09 04:07 PM | martinhj@microsoft.com | 1 Comments   

This newsletter is in Danish as it is targeting the Danish Partner Channel. Så er den her! Den første udgave af Dynamics Sure Step Journal! God fornøjelse :-) Dynamics SureStep er Microsofts tilbud til vores Dynamics-partnere om et fælles metodeværktøj. Read More...

Filed under: CRM, customer, communication, customer orientation, CRM links, Sure Step

The Power of Choice (4/3) - Lad dine potentielle kunder opleve Microsoft Dynamics CRM - nemt og gratis
01 May 09 08:00 AM | martinhj@microsoft.com | 1 Comments   

This is the fourth article in the three ( :-) ) part blog post series on The Power of Choice – for partners and customers in Denmark we have released a Click-Try-Buy site, where customers for 30 days can try and get to love Microsoft Dynamics CRM for Read More...

Filed under: CRM, customer, customer relations, communication, customer orientation, Microsoft Dynamics CRM, business

News and Actions on Sure Step - for Success in CRM Implementations
28 April 09 09:15 AM | martinhj@microsoft.com | 1 Comments   

Dear partner, Sure Step is important to secure rapid, solid and effective implementation of the customers CRM application and business changes around CRM processes. This blog post presents you with some important resources for you to secure your business Read More...

Filed under: customer, customer relations, communication, customer orientation, Microsoft Dynamics CRM, Sure Step

Announcement: The Agent Communications Panel for CRM - CRM + OCS + ACP = WOW!
23 April 09 07:00 AM | martinhj@microsoft.com | 1 Comments   

Now you will learn why I in March blogged about UC and OCS. The reason is - besides that UC is great and enables business development and improvement within communication processes - that we have made and now released the glue that binds CRM and OCS together Read More...

Filed under: CRM, customer, customer relations, communication, Microsoft Dynamics CRM, tech

Microsoft Office Communications Server - addendum, download links
11 March 09 11:34 AM | martinhj@microsoft.com | 0 Comments   

Thanks for all the input. This addendum post gathers download resources. Trial Downloads Microsoft Office Communicator 2007 R2 Microsoft Office Communications Server 2007 R2 Microsoft Office Communications Server 2007 R2 Attendant Group Chat: Server Client Read More...

Filed under: CRM, customer, communication, making business, customer orientation, tech, business

The new Microsoft Office Communications Server 2007 R2 - imagine this together with CRM
05 March 09 05:11 PM | martinhj@microsoft.com | 1 Comments   

Here is a brilliant opportunity to get more out of CRM and at the same time to cut cost on travel, shorten the customer service cycle and bringing colleagues closer together, not meaning geographically but purely process-wise. OCS empowers collaboration Read More...

Filed under: CRM, customer, communication, making business, customer orientation, tech, business