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50.000 Concurrent Users on Microsoft Dynamics CRM - New Great Enterprise Benchmark!
04 June 09 09:59 PM | martinhj@microsoft.com | 0 Comments   

We are excited to share with you the results of a new performance and scalability benchmark for Microsoft Dynamics CRM. In working with our partner, Intel, engineers from our two teams were able to greatly expand our enterprise benchmark – more than doubling Read More...

Filed under: customer, customer relations, customer orientation, Microsoft Dynamics CRM, tech

Microsoft Dynamics CRM in the Lead - according to Gartner
04 May 09 08:00 AM | martinhj@microsoft.com | 1 Comments   

Microsoft Dynamics CRM accelerates for Sales, Marketing and Service Management processes, we all know that. Now, with CCF – Customer Care Framework, Gartner acknowledges this by placing Microsoft Dynamics CRM in the "Leader" quadrant on the April 2009 Read More...

Filed under: CRM, customer, customer relations, relation, customer orientation, Service, Microsoft Dynamics CRM, tech, business

The Power of Choice (4/3) - Lad dine potentielle kunder opleve Microsoft Dynamics CRM - nemt og gratis
01 May 09 08:00 AM | martinhj@microsoft.com | 1 Comments   

This is the fourth article in the three ( :-) ) part blog post series on The Power of Choice – for partners and customers in Denmark we have released a Click-Try-Buy site, where customers for 30 days can try and get to love Microsoft Dynamics CRM for Read More...

Filed under: CRM, customer, customer relations, communication, customer orientation, Microsoft Dynamics CRM, business

News and Actions on Sure Step - for Success in CRM Implementations
28 April 09 09:15 AM | martinhj@microsoft.com | 1 Comments   

Dear partner, Sure Step is important to secure rapid, solid and effective implementation of the customers CRM application and business changes around CRM processes. This blog post presents you with some important resources for you to secure your business Read More...

Filed under: customer, customer relations, communication, customer orientation, Microsoft Dynamics CRM, Sure Step

Announcement: The Agent Communications Panel for CRM - CRM + OCS + ACP = WOW!
23 April 09 07:00 AM | martinhj@microsoft.com | 1 Comments   

Now you will learn why I in March blogged about UC and OCS. The reason is - besides that UC is great and enables business development and improvement within communication processes - that we have made and now released the glue that binds CRM and OCS together Read More...

Filed under: CRM, customer, customer relations, communication, Microsoft Dynamics CRM, tech

AX/NAV CRM or Dynamics CRM?
26 January 09 01:19 PM | martinhj@microsoft.com | 1 Comments   

The mayor part of my side meetings at the 'Best of...' event in Iceland last week, were around whether companies should choose AX or NAV CRM or Dynamics CRM and what Microsoft is focusing on over the next years. Customers were asking about differences, Read More...

Filed under: CRM, customer relations, making business, Microsoft Dynamics CRM

Best of ... in Iceland - Thank you to all participants
23 January 09 03:08 PM | martinhj@microsoft.com | 0 Comments   

Big thanks to all attendees for participating in this great event. We hope and feel you got something valuable out of the two days and from the responses it really looks that way. From the very first minute the event bussed and sizzled with expectations Read More...

Filed under: customer relations, relation, Microsoft Dynamics CRM, Event, tech

Best of ... in Iceland - ready to go!
18 January 09 06:07 PM | martinhj@microsoft.com | 1 Comments   

We are ready to welcome you to this fantastic and enormous event. We have crossed the 800 participants mark and are still registering IT- and Business-people from the Icelandic community. Some are calling us and asking us to please “squeeze me into the Read More...

Filed under: customer relations, relation, Microsoft Dynamics CRM, Event, tech

Dansk Implementeringsvejledning for Microsoft Dynamics CRM 4.0 (Danish only)
11 January 09 08:00 AM | martinhj@microsoft.com | 1 Comments   

Kære Partner Så udkom den danske version af CRM 4.0 Implementeringsvejledningen. Den indeholder detaljerede oplysninger om planlægning, installation og vedligeholdelse af Microsoft Dynamics CRM 4.0 Vejledningen består af følgende dokumenter: Planlægningsvejledning Read More...

Filed under: customer relations, Microsoft Dynamics CRM, tech

Best of Convergence & TechEd in Iceland 19th - 20th of January 2009
09 January 09 02:29 PM | martinhj@microsoft.com | 2 Comments   

In our efforts for the Islandic community we are bringing the world of Microsoft to Iceland - gathering the very best of TechEd 2008 and Convergence 2008 for a great event this January! In the enthusiastic words of Eric Heinen, Partner Technology Specialist, Read More...

Filed under: customer relations, relation, Microsoft Dynamics CRM, Event

Convergence 2008 - day 1: Three words for you: Customer Service
19 November 08 12:47 PM | martinhj@microsoft.com | 1 Comments   

Kirill Tatarinov’s keynote today talked about the 3 main aims of our software: People, Process and Ecosystem. He showcased real life examples and customer cases, bringing our thoughts around technology alive right there on stage. If you were there, you Read More...

Filed under: CRM, customer relations, communication, making business, Microsoft Dynamics CRM, Event

Convergence 2008 - day 0: Partner briefing
18 November 08 10:37 PM | martinhj@microsoft.com | 1 Comments   

All, I'm bloging from Convergence 2008 in Copenhagen. Convergence kicked off today at Copenhagen! The prime Microsoft event for business decision makers. Approximately 4000 participants, the most focused partners and an offering of many powerful and insightful Read More...

Filed under: CRM, customer relations, communication, making business, Microsoft Dynamics CRM, Event

CRM at Convergence 2008 in Copenhagen
13 November 08 09:02 AM | martinhj@microsoft.com | 1 Comments   

Hi all Signed up for Convergence this year? This master event will give you knwoledge, insights, inspiration, networking, business opporutnities and ideas and a lot more - maybe even a few surpises :-) You can meet and listen to some of the greatest personalities Read More...

Filed under: CRM, customer relations, communication, making business, Microsoft Dynamics CRM, Event, tech

eService Accelerator for Microsoft Dynamics CRM 4.0 - Service Management out of the box and the company
12 September 08 03:30 PM | martinhj@microsoft.com | 1 Comments   

With the upcoming enhancement for the service module in Microsoft Dynamics CRM 4.0 "eService Accelerator", the Service Management concept gets even more extensive and powerful! In a short while our customers will be able to - out of the box, I might emphasis, Read More...

Filed under: customer, customer relations, customer orientation, Service, Microsoft Dynamics CRM, tech

Citizen Service Platform - help Local and Regional Governments meet the needs of their Citizens
05 September 08 10:02 AM | martinhj@microsoft.com | 1 Comments   

On CodePlex - Microsoft's open source project hosting web site - you can find many projects of interest, in particular the Citizen Service Platform. This project is designed to hold solutions built upon the Microsoft platform using SharePoint, Dynamics Read More...

Filed under: CRM, customer relations, communication, making business, Service, CRM links, Microsoft Dynamics CRM, tech