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Microsoft Dynamics CRM in the Lead - according to Gartner
04 May 09 08:00 AM | martinhj@microsoft.com | 1 Comments   

Microsoft Dynamics CRM accelerates for Sales, Marketing and Service Management processes, we all know that. Now, with CCF – Customer Care Framework, Gartner acknowledges this by placing Microsoft Dynamics CRM in the "Leader" quadrant on the April 2009 Read More...

Filed under: CRM, customer, customer relations, relation, customer orientation, Service, Microsoft Dynamics CRM, tech, business

CRM Accelerators - accelerating Dynamics CRM even more
22 September 08 02:09 PM | martinhj@microsoft.com | 1 Comments   

After my last post about the eService Accelerator I have been doing primarily two things in this matter: Beta-testing and debating eService and the results are great! Answering questions about this and the other accelerators So, I felt the need to post Read More...

Filed under: communication, Service, CRM links, Microsoft Dynamics CRM, tech

eService Accelerator for Microsoft Dynamics CRM 4.0 - Service Management out of the box and the company
12 September 08 03:30 PM | martinhj@microsoft.com | 1 Comments   

With the upcoming enhancement for the service module in Microsoft Dynamics CRM 4.0 "eService Accelerator", the Service Management concept gets even more extensive and powerful! In a short while our customers will be able to - out of the box, I might emphasis, Read More...

Filed under: customer, customer relations, customer orientation, Service, Microsoft Dynamics CRM, tech

Citizen Service Platform - help Local and Regional Governments meet the needs of their Citizens
05 September 08 10:02 AM | martinhj@microsoft.com | 1 Comments   

On CodePlex - Microsoft's open source project hosting web site - you can find many projects of interest, in particular the Citizen Service Platform. This project is designed to hold solutions built upon the Microsoft platform using SharePoint, Dynamics Read More...

Filed under: CRM, customer relations, communication, making business, Service, CRM links, Microsoft Dynamics CRM, tech