Microsoft Dynamics CRM - The Danish blog : CRM

First issue: Dynamics Sure Step Journal

martinhj@microsoft.com — Thu, 28 May 2009 18:07:00 GMT

This newsletter is in Danish as it is targeting the Danish Partner Channel.

Så er den her! Den første udgave af Dynamics Sure Step Journal! God fornøjelse :-)

Dynamics SureStep er Microsofts tilbud til vores Dynamics-partnere om et fælles metodeværktøj. Et partner-værktøj til at gøre det nemt, hurtigt og effektivt at sælge, implementere og supportere vores Microsoft Dynamics-produkter.

Metoden understøtter processen fra salg over analyse og design og hjælper også med den efterfølgende support-forretning. Vi har samlet alt vores materiale på vores globale Dynamics Sure Step portal. Her kan du downloade selve metoden (browserbaseret applikation), referencehistorier fra kunder og partnere, marketingmaterialer og diverse hjælpeværktøjer.

Vi har oprettet et dedikeret Sure Step site på den danske del af PartnerSource. Det finder du her.

Skal du bruge et hurtigt overblik over, hvad Dynamics Sure Step er så klik ind og se vores webbaserede introduktion. På 45 min. gives et indblik i metoden, hvordan den kan anvendes og hvilke fordele, der kan opnås. Bemærk, at det kræver adgang til Partner Learning Center (PLC).

Skal du i gang med Dynamics Sure Step? Eller ønsker du en ”temperatur-måling” på implementeringen af metoden? Så se mere omkring Sure Step Adoption, der giver en let tilgængelig grafisk implementeringsguide, samt et on-line analyseværktøj som du kan bruge i din udvikling.

Såvel vore træningspartnere som Microsoft tilbyder løbende træning og kurser i Dynamics Sure Step. Følg med på PLC og PartnerSource og sørg for at være tilmeldt vores nyhedsmail via Insights. Du kan frit hente kursusmateriale (engelsk) fra vores globale Dynamics Sure Step portal. Der findes produktspecifikt materiale til Dynamics AX, NAV og CRM.

Har du behov for marketingsmateriale så findes hhv. kunderettet factsheet og en kundeportal (begge på engelsk). Relevant dansk materiale i form af præsentationer, fact sheets m.v. vil blive placeret på det danske Sure Step site.

Bemærk! Vi forudsætter, at du har en Partner Service Plan for at kunne få adgang til at bruge og anvende Dynamics Sure Step.

Med venlig hilsen
Thomas Halse, Dynamics SureStep Lead

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Partner support (for Denmark)

martinhj@microsoft.com — Tue, 26 May 2009 10:52:00 GMT

This blog post is for the Danish partners only - or more precisely, the content that it is referring to, is.

Her på bloggen har vi nu samlet kontaktoplysninger fra bl.a. GPSD for dig som partner. Du finder dem på deres helt egen side via linket her og med link nede til højre.

Så har du altid bl.a. email-adresser og telefonnumre lige ved hånden.

Vi ønsker dig fortsat god dag og god fornøjelse med CRM :-)

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Microsoft Dynamics CRM in the Lead - according to Gartner

martinhj@microsoft.com — Mon, 04 May 2009 10:00:00 GMT

Microsoft Dynamics CRM accelerates for Sales, Marketing and Service Management processes, we all know that. Now, with CCF – Customer Care Framework, Gartner acknowledges this by placing Microsoft Dynamics CRM in the "Leader" quadrant on the April 2009 released Gartner Magic Quadrant for Customer Service Contact Centers.

Gartner says this:

The addition of the Microsoft CCF is a boost to Microsoft Dynamics CRM's capabilities.
The user interface is intuitive and appeals to broad audiences familiar with the look-and-feel of Microsoft's applications.
Microsoft is investing in knowledge solutions, Web self-service, business process capabilities and industry versions, adding to its basic customer service functionality.
The concept of xRM, where the customer is given the tools to create its own brand of CRM solution, is useful to reach a broad audience

Valuable resources
Information on Microsoft.com
The Gartner report
CCF Deployment Guide
CCF Development Guide
Download CCF 2009 including SP1 go to 'Servers' and then 'CCF2009'.

Learn more from your Partner-newsletter in Insights and on PartnerSource.

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

The Power of Choice (4/3) - Lad dine potentielle kunder opleve Microsoft Dynamics CRM - nemt og gratis

martinhj@microsoft.com — Fri, 01 May 2009 10:00:00 GMT

This is the fourth article in the three ( :-) ) part blog post series on The Power of Choice – for partners and customers in Denmark we have released a Click-Try-Buy site, where customers for 30 days can try and get to love Microsoft Dynamics CRM for free! The article is in Danish since it only targets the Danish market.

Microsoft Danmark har frigivet et nyt dansk site for hosted CRM, hvor interesserede nu kan prøve løsningen på dansk GRATIS i 30 dage - se mere på www.microsoft.dk/clicktrybuy.

Interesserede kan bl.a. også læse om CRM og se fire korte film, der stiller skarpt på, hvad CRM kan gøre for dem i lige præcis deres situation - med en rolle i marketing, salg, service eller ledelse.

Hvad kan du bruge dette til som partner?
Du kan med dette site lade dine kunder og emner få succesoplevelser med Microsoft Dynamics CRM ved at prøve det i 30 dage.

Vil de herefter blive ved med at høste udbyttet, kan de direkte på sitet købe CRM fra jer som partner hosted løsning eller traditionelt installeret løsning.

Hvad kan du bruge dette til, hvis du er kunde?
Du kan med dette site få afprøvet mulighederne med Microsoft Dynamics CRM i en periode på 30 dage, hvor du også har gratis adgang til hjælp og vejledning i at optimere din brug af løsningen. Vil du herefter blive ved med at høste udbyttet, kan du direkte på sitet købe fremtidig adgang til løsningen hos en CRM hosting partner. Alternativt kan du naturligvis også implementere CRM som en traditionel løsning, serviceret af IT-afdelingen.

Er du allerede CRM-kunde, kan du med dette site lade en kollega få succesoplevelser med Microsoft Dynamics CRM ved at prøve det eller du kan ’invitere en ven’, som også skal prøve alle fordelene ved Microsoft Dynamics CRM. Blot send linket sammen med en invitation om at opleve styrkerne og effekterne ved CRM!

Se mere om styrkerne og effekterne ved Microsoft Dynamics CRM her.

Hvordan gør du som partner?
Ønsker du at tilmelde dig denne kampagne, så kontakt Martin Houlberg Jensen på martinhj@microsoft.com og hør nærmere om betingelserne.

Hvad siger markedet lige nu?
Ifølge en række analytikere vil der inden for de næste år kunne ses en stigning i danske virksomheders investeringer i CRM løsninger. Vi kan allerede se denne tendens og den er blevet yderligere forstærket af den økonomiske situation, der motiverer virksomheder og organisationer til at stille skarpt på procesoptimering, øget kundeservice og -loyalitet samt omkostningsreduktion samtidig med forretningsudvikling. Dette er essenserne af CRM!

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Announcement: The Agent Communications Panel for CRM - CRM + OCS + ACP = WOW!

martinhj@microsoft.com — Thu, 23 Apr 2009 09:00:00 GMT

Now you will learn why I in March blogged about UC and OCS. The reason is - besides that UC is great and enables business development and improvement within communication processes - that we have made and now released the glue that binds CRM and OCS together to empower yet another big step for all companies.

The glue is called Agent Communications Panel - ACP. It offers a lot of improvement possibilities including:

make the employees CRM desktop aware of customer in focus and the history, ongoing orders, projects etc. – directly and automatic access all CRM knowledge
by looking up the customer in CRM on incoming phone call the employee will have displayed customer data and saves valuable time plus is fueled with extra valuable knowledge
more effective internal communication on customers, customer cases, projects, pipeline, ongoing tasks and other relation processes
exchange 'customer' above with the contact points in your line of business and repeat all, for instance vendors, patients etc. - xRM!

Example of how ACP looks for the customer care worker.

What is the Agent Communications Panel (ACP)?
ACP is an application add-in to Microsoft Dynamics CRM 4.0 by the Office Communication Services (OCS) team. It combines Microsoft Dynamics CRM and Microsoft Office Communications Server 2007 R2.

What does it do?
It enables contact center and call center agents to manage their communications (make calls, receive calls, conference, and chat) from within their Microsoft Dynamics CRM system.

Technical info
The Agent Communications Panel is an XAML browser application (XBAP). It is published to a Web server and opened from a Web browser.
ACP is released in English and there are no plans to release the ACP in any other languages.
The OCS team has released the technical documentation on the download site.

Get & use
The ACP is a free download and is supported by the OCS team.
To get it and learn more go to the Microsoft download center here.
To read more about UC go here.
To read more about OCS read my blog posts from March 2009.
To read more about CRM go here.

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Integrating Microsoft Dynamics CRM with Microsoft Dynamics NAV - a CRMUG Roundtable session

martinhj@microsoft.com — Wed, 22 Apr 2009 09:55:00 GMT

Are you using Dynamics NAV along with Dynamics CRM? Then join this roundtable, hosted by NAVUG, to share & listen as other companies discuss their interest as well as experience around Integrating Microsoft CRM with NAV.

The Roundtable will explore the following topics:

What value does integrating CRM & NAV add to my organization?
What are the technical aspects of the integration?
How does Microsoft Sharepoint fit in?
Who has performed the integration & what can they share with me?

Logistics
Date & time: 28th of April 2009 20.30 - 21.30 Danish Timezone and 18.30 - 19.30 Icelandic Timezone.
The session will be hosted via Live Meeting.
For more information on this session and to register go here.
For more information about the "Dynamics CRM User Group" go here.

Thanks to the Dynamics CRM User Group for this initiative.

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Announcement: Sure Step Spring 2009 Release Now Available!

martinhj@microsoft.com — Fri, 03 Apr 2009 10:11:00 GMT

The Sure Step Team is happy to announce that the Sure Step Spring 2009 Release is available to partners today. In this release there are several new features to help partners deliver Microsoft Dynamics solutions on time, on budget and on spec. In the current economy, customers are looking for more efficient implementations to realize faster ROI with their Microsoft Dynamics solutions. And, this newest release of Sure Step will help partners deliver!

What‘s new in the spring 2009 release of Sure Step?
With the spring 2009 release of Sure Step, consultants for both presales and implementations will find valuable new questionnaires, requirements gathering documents, fit gap analysis guidance, product-focused testing scripts, and a variety of new templates across all implementation phases. The updates, which are most valuable to partners serving customers in the mid-market, include:

The “Standard” project type, which has been simplified, makes it easier for partners to use Sure Step for the implementation of Microsoft Dynamics solutions for mid-market customers.
A view of “key deliverables” for each project enables partners serving the mid-market the ability to more quickly and easily adapt Sure Step to their existing Microsoft Dynamics practice.
A new search tool makes it easier for partners to quickly find the right guidance for any implementation situation.
Role-tailored and product-specific guidance developed by partners provides even more best practices that can be applied to projects.
Improved product upgrade guidance helps set the stage for successful technical upgrades to current and future Microsoft Dynamics releases.
Additional Product-specific best practices, templates and tools included to make Sure Step compliant with all latest product releases including CRM Online

Go to PartnerSource for more information

Update now
Update to the spring 2009 release of Sure Step from within your client, or download/update at PartnerSource > Partner Essentials > Sure Step.
English content is available currently; additional languages will be released in a rolling schedule over the next two months. Please look to newsletters (Insights) or ‘Check for Updates’ in the Sure Step client for latest language releases.

Go to PartnerSource for Update

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

The short-cut for knowledge: Microsoft Dynamics Insights

martinhj@microsoft.com — Tue, 31 Mar 2009 14:02:00 GMT

You spoke and we listened. We need to give you information more clearly and coordinated, targeted and streamlined. You as a partner need to have a better use of the many information channels coming out of Microsoft.

The answer is the Insights News Tool.

Maybe you already heard about Microsoft Dynamics Insights, or just 'Insights' for short, and are even using it. If not, here are some quick pointers to get you started.

We are in the process of rolling Insights out to partners, replacing Journal, various e-mail lists and other information tools. You as a partner are encouraged to sign-up to Insights and get going with this tool as your primary news feed.

Soon we will be addressing our customer community with Insights as well and then all our partners will have the opportunity to participate in the communication, adding their own news and contributions.

What's so great about it?
Here are some of the benefits of Insights

Role tailored information streams - you decide the types of information you want
Quick overview of recent news from various sources
Present news and information from PartnerSource (and CustomerSource)
Gather information from RSS-sources like blogs
All in one place and with the filtering of your choice

What to do?
Here's what you can do to get started:

Install the Microsoft Dynamics Insights Tool
Select your area(s) of interest
Set-up the blog area on the lower right side to this blog :-)

For Danish partners here is more information on Insights at PartnerSource.

All partners: Get information, get knowledge, get Insight-s :-)

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Microsoft Office Communications Server - addendum, download links

martinhj@microsoft.com — Wed, 11 Mar 2009 13:34:00 GMT

Thanks for all the input. This addendum post gathers download resources.

Trial Downloads
Microsoft Office Communicator 2007 R2
Microsoft Office Communications Server 2007 R2

Microsoft Office Communications Server 2007 R2
Attendant
Group Chat: Server Client Administration Tool
Group Policy Documentation
SDK
UCMA 2.0 Speech Language Packs

Microsoft Office Communicator Mobile 2007 R2
Pocket PC
Smartphone

Microsoft Unified Communications Managed API 2.0 SDK
(32 bit) (64-bit)

Other
Microsoft Office Live Meeting 2007 client
Office Communicator Phone Edition (2007 R2)
Conferencing Add-in for Microsoft Office Outlook

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

The new Microsoft Office Communications Server 2007 R2 - imagine this together with CRM

martinhj@microsoft.com — Thu, 05 Mar 2009 20:11:00 GMT

Here is a brilliant opportunity to get more out of CRM and at the same time to cut cost on travel, shorten the customer service cycle and bringing colleagues closer together, not meaning geographically but purely process-wise.

OCS empowers collaboration with customized presence states, Group Chat, Live Meeting, sharing desktop and more, even with the customer, is just at your fingertips and all of this goes very nicely hand in hand with the CRM system.

Are you already working with presence states and saving valuable time in calling or chatting with the right person available immediately instead of trying to reach busy colleagues and chasing somebody, who can help? Save a lot of time by knowing on beforehand if he or she is available, and if not, get notified when they become available.

More great possibilities include:

Audio conference call with customers and colleagues - online, with the click of ONE button, just invite to an appointment in Outlook
Build it into live business applications and business processes - Microsoft Dynamics CRM for one :-)
Move conversations between applications and devices - only focusing on the task at hand
Instant messaging with more than just plain text (namely rich text) and with more than one person, even go to Group Chat

A lot of really nice and business wise features are at the center of the new OCS and I urge you to take a closer look at the material and product. Just think of the added business value and possible developments of the business.

Now, look out for an upcoming blog post on CRM closer together with OCS.

Powerful stuff!

Useful links

Product Overview

Understanding unified communications for the call center

Getting Started

Downloads

Deployment Guide

Attendant Deployment Guide

Supported Migration Paths and Coexistence Scenarios

Capacity Planning

Thank you to Dietmar Dossow for some very useful TechNet-resources.

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

AX/NAV CRM or Dynamics CRM?

martinhj@microsoft.com — Mon, 26 Jan 2009 16:19:00 GMT

The mayor part of my side meetings at the 'Best of...' event in Iceland last week, were around whether companies should choose AX or NAV CRM or Dynamics CRM and what Microsoft is focusing on over the next years. Customers were asking about differences, advantages of the one or the other and our plans for the future.

This has given me the incentive to repeat some key points clarify and elaborate on the topic here on the blog and to give some of my conceptual angles and answers to the question "What is better for us?"

When you go and ask Microsoft, may it be a PTS or Sales person, they will properly start asking you some questions to better understand your business before answering. That is because the answer is very much depending on a number of key elements of your needs and ambitions with CRM.

So, the short answer is that you typical will have to go both ways, not for all users but for the company as a whole.

The longer and more extensive answer is depending on a number of factors including what you mean by CRM, what you want to do with it and in which environment it will live.

Consider these three questions:

How do you define CRM?
What are your ambitions with CRM?
What's the universe like in which CRM will find its success?

Definition of CRM
Does it mean moving goods or attending customers? Or both? Is it for developing your business or managing it?

Look at the processes, map them and look at the users - employees and automations - handling them.

If a process is product oriented; logistical, SCM like, interacting with customers around product offers and delivery, go for the CRM world tightly combined with or in your ERP system - AX or NAV CRM and integrate with the rest of your business applications like Office, Outlook, document storage etc.

If a process if about activities and interactions with people, communication, knowledge, information storage and skills like this, go for the CRM world in your dynamic and agile business world, the world of Office and Dynamics CRM and integrate/combine with your ERP-system.

Ambitions with CRM
What will you have CRM do? Act as the platform and/or portal for the users? Combine information from different sources? Be the tool for business development, optimizing business processes, developing you customer service skills?

Look at your company's world of CRM, at the CRM-strategy, at the skill level of the organization and the driving factors of 'CRM' in your world.

If you want a tight interaction between Sales and Logistic, Logistic and Service, Production and Sales, Production and Logistic etc. you will want to go for CRM in your ERP system for supporting these processes.

If you want a tight interaction between Sales and Service, your customers and Sales, Service and your customers, Marketing and Sales etc., you will go for Dynamics CRM.

CRM universe
Take your IT environment into consideration. Also take a close look at your employees and their skills. Do you want CRM as a supporting mechanism or driving sales? Are the users in focus for CRM processes mainly ERP minded or CRM minded? Do they work with numbers and rules all day, or do they (want to) live a flexible and dynamic day with their customers?

If your business processes centers around the ERP system and most or all processes somewhere along the way go through here, you will want to go for CRM in your ERP system.

If you have the future CRM users work less time in applications and would like to focus on automating processes, optimizing processes, packaging functionality, let's say for employees that (should) focus on the interaction part of the customer dialogue, you would like to go the Dynamics CRM direction.

In conclusion
Again, within many successful companies of today we see both CRM scenarios as described above:

Some employees will be on the road most of their working hours visiting customers. A lot of processes connect them with their colleagues in the office and both groups will expect a supporting CRM tool which is easier to use than a typical ERP system. The tool should have a user interface similar to other tools familiar to them – like e.g. Microsoft Outlook.
Other employees within the same company work in a back office function expecting a CRM tool to support campaigns with a large number of transactions, that are tightly connected to other entities in the ERP system – like inventory items, price lists, etc.

Conclusion: Most often, it is not a question of either/or – but both/and and fortunately Microsoft offers the right and best answer for most of the situations :-)

Thanks to my brilliant colleague Per Christensen (PMM for AX and NAV) for establishing this overview together with me.

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Smart business: How Microsoft Dynamics help customers save money

martinhj@microsoft.com — Wed, 10 Dec 2008 16:28:00 GMT

Also - one would even say especially - for us in the delivery link of the chain, this is important knowledge. Go via the link to the tools and further information on how to support and help your customers in these challenging times.

Without a doubt, the current economic situation is a topic that is on both your and your customers' minds. The question that is consistently being asked by our customers is “How can Microsoft help save our company money?” Microsoft Dynamics solutions can help save customers money and we encourage you to be proactive in sharing these cost ideas with them.

Click here for more information.

Use, benefit and Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Convergence 2008 - day 1: Three words for you: Customer Service

martinhj@microsoft.com — Wed, 19 Nov 2008 15:47:00 GMT

Kirill Tatarinov’s keynote today talked about the 3 main aims of our software: People, Process and Ecosystem. He showcased real life examples and customer cases, bringing our thoughts around technology alive right there on stage. If you were there, you know what I mean :-) He also made it quite clear what companies have gained with the Microsoft platform.

One of the very important areas of a powerful Ecosystem is connectivity - and Kirill mentioned eService as an example of connecting with customers. This CRM Accelerator invites your customers into your Dynamics CRM system – effectively connecting with your customers. That will drive and inspire customer service and ease the initiatives companies can benefit on as well as servicing customers in a more effective and UX-adoptable way.

Three words for you: Customer Service!

Main focus for today and our entire business:

1. Customer – User Experience (UX), needs and wants of the market

2. Service – Microsoft platform to service all: users, IT and customer relations

3. Customer Service – combining and empowering company’s strengths with Microsoft products

That is the essential of Microsoft, our partner-community and Convergence!

See you there.
Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Convergence 2008 - day 0: Partner briefing

martinhj@microsoft.com — Wed, 19 Nov 2008 01:37:00 GMT

All,

I'm bloging from Convergence 2008 in Copenhagen.

Convergence kicked off today at Copenhagen! The prime Microsoft event for business decision makers. Approximately 4000 participants, the most focused partners and an offering of many powerful and insightful sessions throughout the two days - Wednesday 19th of November and Thursday 20th of November.

This morning’s keynote hosted by Klaus Holse Andersen really put the spotlight on what focus Microsoft has on the challenged market, the financial situation and our part in helping companies into a lighter future.

Company’s primary focus
We’ve been out talking to customers; listen to concerns and pains and how we can be of help and service. Some are optimistic and alert and the main focus is on improving people productivity. Kirill Tatarinov gave his angle on our main common goal. Part of that is securing that customers are taking full advantage of the Microsoft platform. Dynamics’ products are empowering companies for improved customer service, business productivity, the benefits of xRM and much more.

Overall user experience (UX) is in focus. Industry platforms and vertical solutions will help partners drive segmentation and customers optimize business. Many tracks at Convergence will give ideas, inspiration and answers to customer’s tasks to get through the tuff market situation and minimize the impact on their business. Customers have the opportunity to connect with partners and Microsoft and learn how our software supports and inspire companies to drive their business onwards.

Doug Kennedy, VP of Microsoft Dynamics Partners Team WW, talked about partner’s value from Microsoft and to customers and he presented his look at partner’s opportunities in the market. If you as a partner have the completeness of a solution for the customer, you will have outstanding results.

A big thank you to all partners for your effort around Convergence and for all the work for the customers.

Let’s go!
Let’s unleash the potential in an uncertain market.
Let’s make sure, that we maximize return on investments in sales, marketing and service.
Let’s help all to get the overview and insight in their businesses health and direction.

See you there.
Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

CRM at Convergence 2008 in Copenhagen

martinhj@microsoft.com — Thu, 13 Nov 2008 12:02:00 GMT

Hi all

Signed up for Convergence this year?

This master event will give you knwoledge, insights, inspiration, networking, business opporutnities and ideas and a lot more - maybe even a few surpises :-) You can meet and listen to some of the greatest personalities of the Microsoft community starting with the kickoff keynote by Kirill Tatarinov.

Be sure to come by the MS pavilion booth 33-36, where I will be showcasing the Accelerators for Dynamics CRM 4.0 - Wednesday, November 19 hours 11-14 and again Thursday, November 20 hours 13-15.30.

Many interesting tracks are offered through out this big two-day event. Grap the opportunities, for example - focusing on CRM, of course :-) :

CRM02 Microsoft Dynamics CRM: Understanding the Business Value of On-Premise and On-Demand Deployment Options
CRM07 Microsoft Dynamics CRM: Extending the Power of Sales Force Automation
CRM12 Microsoft Dynamics CRM: Applying xRM within your Organization
CRM13 Microsoft Dynamics CRM: Extending Your Solution
CRM14 Microsoft Dynamics CRM: Better Together with Microsoft Office SharePoint

There is a lot more, both CRM and other tracks.

Learn more here:

See you there.
Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team