Microsoft Dynamics CRM - The Danish blog : customer orientation

50.000 Concurrent Users on Microsoft Dynamics CRM - New Great Enterprise Benchmark!

martinhj@microsoft.com — Thu, 04 Jun 2009 23:59:00 GMT

We are excited to share with you the results of a new performance and scalability benchmark for Microsoft Dynamics CRM. In working with our partner, Intel, engineers from our two teams were able to greatly expand our enterprise benchmark – more than doubling previous benchmarks and achieve scale of 50,000 concurrent users. In addition, the architecture employed during this test cost less than $35K – or less than $0.70 per user, and incorporated new energy-efficient processors that generate up to 30% less power within an IT or datacenter environment.

By comparison, an October 2008 performance test for Oracle Siebel Release 8.0 scaled to 14,000 users and 1.6 million daily transactions leveraging Sun hardware that cost more than $150,000. Compared to this benchmark, the Microsoft Dynamics CRM scalability test drove 3.5 times more users and almost 2 times more transactions – while reducing hardware costs nearly 80 percent.

New standards
This benchmark sets new CRM industry standards in Number of Users and the Cost-Per-User for large-scale deployments. The results also reinforce Microsoft Dynamics CRM as a smart, cost-effective solution for the largest enterprises.

You can read the full press release on the blog here or at Microsoft PressPass here.

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Press Release: Microsoft and Intel Demonstrate New Levels of Power, Price and Performance With CRM Scalability Benchmark

martinhj@microsoft.com — Thu, 04 Jun 2009 23:54:00 GMT

Enterprise-class scalability with reduced costs and environmental impact for on-premise and on-demand Microsoft Dynamics CRM deployments.

REDMOND, Wash. — June 3, 2009 — Microsoft and Intel Corporation announced performance results today for Microsoft Dynamics CRM that set new enterprise standards for scalability, cost and environmental sustainability. Through a combination of enterprise-class software and the latest Intel^® Xeon^® processor 5500 series, which can reduce server power consumption by up to 30 percent, Microsoft Dynamics CRM 4.0 scaled to more than 50,000 concurrent users over a high-volume workload — while experiencing subsecond response times.

“Our business strategy is to make CRM technology that is simple, flexible and affordable for companies of all sizes,” said Brad Wilson, general manager of Microsoft Dynamics CRM. “In this benchmark, we’ve proved that Microsoft Dynamics CRM can handle extreme workloads with minimal investment in hardware and a reduced impact to the environment. We’re once again redefining the price-to-value equation in the CRM market, across all deployment models.”

By comparison, an October 2008 performance test for Oracle Siebel Release 8.0[i] scaled to 14,000 users and 1.6 million daily transactions leveraging Sun hardware that cost more than $150,000[ii]. The Microsoft Dynamics CRM benchmark scaled to more than 50,000 users and more than 2.9 million daily transactions — all from hardware that costs less than $35,000[iii], or $0.70 per user. In this comparison, Microsoft Dynamics CRM drove three and a half times more users and almost two times more transactions — while reducing hardware costs nearly 80 percent.

“Intel and Microsoft engineers worked together to optimize Microsoft Dynamics CRM for new Intel^® Xeon^® processor 5500 series-based servers with intelligent server technology capabilities and Intel Solid State Drives (SSDs),” said Boyd Davis, general manager, Intel Server Platforms Group. “This collaboration led to exceptional economic scalability and responsiveness results, which can enable companies of all sizes to deploy enterprise-class business solutions at a fraction of what these kinds of solutions have traditionally cost.”

Detailed performance tests and production runs were completed on Microsoft Windows Server 2008 and Microsoft Windows SQL Server 2008 for 50,000 concurrent users, 5,000 concurrent users, 2,500 concurrent users, and 1,000 concurrent users. For scenarios with casual users or lower transaction rates per user, higher number of users can be accommodated. An executive summary of the performance and scalability benchmark is available by clicking here, and other white papers that outline the results of each test will be published in the coming weeks at http://crm.dynamics.com.

About Microsoft Dynamics

Microsoft Dynamics is a line of adaptable, easy-to-use ERP and CRM applications that enable business decision-makers to run their business efficiently and drive business success. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

[i] Performance and Scalability Benchmark: Siebel CRM Release 8.0, Industry Applications and Oracle 10g R2DB on Sun SPARC Enterprise T5440 Server running the Solaris 10 OS, Oracle Corp., October 2008

[ii] Sun SPARC Enterprise T5440 Server Pricing Estimate as of May 28, 2009, Sun Microsystems, http://shop.sun.com

[iii] Microsoft Dynamics CRM benchmark hardware was priced using http://www.newegg.com on the configuration listed in the executive summary of the performance and scalability benchmark, available here.

Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at http://www.microsoft.com/presspass on Microsoft’s corporate information pages. Web links, telephone numbers and titles were correct at time of publication, but may since have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/presspass/contactpr.mspx.

First issue: Dynamics Sure Step Journal

martinhj@microsoft.com — Thu, 28 May 2009 18:07:00 GMT

This newsletter is in Danish as it is targeting the Danish Partner Channel.

Så er den her! Den første udgave af Dynamics Sure Step Journal! God fornøjelse :-)

Dynamics SureStep er Microsofts tilbud til vores Dynamics-partnere om et fælles metodeværktøj. Et partner-værktøj til at gøre det nemt, hurtigt og effektivt at sælge, implementere og supportere vores Microsoft Dynamics-produkter.

Metoden understøtter processen fra salg over analyse og design og hjælper også med den efterfølgende support-forretning. Vi har samlet alt vores materiale på vores globale Dynamics Sure Step portal. Her kan du downloade selve metoden (browserbaseret applikation), referencehistorier fra kunder og partnere, marketingmaterialer og diverse hjælpeværktøjer.

Vi har oprettet et dedikeret Sure Step site på den danske del af PartnerSource. Det finder du her.

Skal du bruge et hurtigt overblik over, hvad Dynamics Sure Step er så klik ind og se vores webbaserede introduktion. På 45 min. gives et indblik i metoden, hvordan den kan anvendes og hvilke fordele, der kan opnås. Bemærk, at det kræver adgang til Partner Learning Center (PLC).

Skal du i gang med Dynamics Sure Step? Eller ønsker du en ”temperatur-måling” på implementeringen af metoden? Så se mere omkring Sure Step Adoption, der giver en let tilgængelig grafisk implementeringsguide, samt et on-line analyseværktøj som du kan bruge i din udvikling.

Såvel vore træningspartnere som Microsoft tilbyder løbende træning og kurser i Dynamics Sure Step. Følg med på PLC og PartnerSource og sørg for at være tilmeldt vores nyhedsmail via Insights. Du kan frit hente kursusmateriale (engelsk) fra vores globale Dynamics Sure Step portal. Der findes produktspecifikt materiale til Dynamics AX, NAV og CRM.

Har du behov for marketingsmateriale så findes hhv. kunderettet factsheet og en kundeportal (begge på engelsk). Relevant dansk materiale i form af præsentationer, fact sheets m.v. vil blive placeret på det danske Sure Step site.

Bemærk! Vi forudsætter, at du har en Partner Service Plan for at kunne få adgang til at bruge og anvende Dynamics Sure Step.

Med venlig hilsen
Thomas Halse, Dynamics SureStep Lead

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Success with Microsoft Dynamics implementations - new valuable web site

martinhj@microsoft.com — Tue, 12 May 2009 08:52:00 GMT

With our new web site you can experience more success with Microsoft Dynamics by becoming more knowledgeable about better implementations.

A new web site and content is now available to help prospect customers learn more about how to be more successful with their Microsoft Dynamics investment by working with an experienced Microsoft partner that follows a proven methodology like Sure Step. This site is an integral part of the Sure Step strategy - to get prospect customers to ask partners the right questions about implementation processes and drive additional partner adoption of Sure Step.

Are you a partner?
For partners, this site helps communicate and justify to your customers the need for providing value-added services like training programs, fit gap analysis, etc. Also available is a to-customer fact sheet for Sure Step (through-partner co-branded) to help partners further position Sure Step to your prospect customers.

Are you a prospect customer?
For prospect customers, this site provides valuable information in the form of scenarios, case studies, sample implementation project documents and a reference guide. Before a customer buys a Microsoft Dynamics solution, the site provides information on what they can do to get more out of the investment. Customers are encouraged to work with an experienced Microsoft partner that follows a proven implementation methodology like sure step to address five success areas in an implementation project, including:

Securing Executive Commitment
Arriving at a Smart Budget
Undergoing Change Management
Ensuring Strong Project Management
Making Solution Modifications Manageable

Where to go?
Go here for more information and success
Go to Sure Step on PartnerSource

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Microsoft Dynamics CRM in the Lead - according to Gartner

martinhj@microsoft.com — Mon, 04 May 2009 10:00:00 GMT

Microsoft Dynamics CRM accelerates for Sales, Marketing and Service Management processes, we all know that. Now, with CCF – Customer Care Framework, Gartner acknowledges this by placing Microsoft Dynamics CRM in the "Leader" quadrant on the April 2009 released Gartner Magic Quadrant for Customer Service Contact Centers.

Gartner says this:

The addition of the Microsoft CCF is a boost to Microsoft Dynamics CRM's capabilities.
The user interface is intuitive and appeals to broad audiences familiar with the look-and-feel of Microsoft's applications.
Microsoft is investing in knowledge solutions, Web self-service, business process capabilities and industry versions, adding to its basic customer service functionality.
The concept of xRM, where the customer is given the tools to create its own brand of CRM solution, is useful to reach a broad audience

Valuable resources
Information on Microsoft.com
The Gartner report
CCF Deployment Guide
CCF Development Guide
Download CCF 2009 including SP1 go to 'Servers' and then 'CCF2009'.

Learn more from your Partner-newsletter in Insights and on PartnerSource.

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

The Power of Choice (4/3) - Lad dine potentielle kunder opleve Microsoft Dynamics CRM - nemt og gratis

martinhj@microsoft.com — Fri, 01 May 2009 10:00:00 GMT

This is the fourth article in the three ( :-) ) part blog post series on The Power of Choice – for partners and customers in Denmark we have released a Click-Try-Buy site, where customers for 30 days can try and get to love Microsoft Dynamics CRM for free! The article is in Danish since it only targets the Danish market.

Microsoft Danmark har frigivet et nyt dansk site for hosted CRM, hvor interesserede nu kan prøve løsningen på dansk GRATIS i 30 dage - se mere på www.microsoft.dk/clicktrybuy.

Interesserede kan bl.a. også læse om CRM og se fire korte film, der stiller skarpt på, hvad CRM kan gøre for dem i lige præcis deres situation - med en rolle i marketing, salg, service eller ledelse.

Hvad kan du bruge dette til som partner?
Du kan med dette site lade dine kunder og emner få succesoplevelser med Microsoft Dynamics CRM ved at prøve det i 30 dage.

Vil de herefter blive ved med at høste udbyttet, kan de direkte på sitet købe CRM fra jer som partner hosted løsning eller traditionelt installeret løsning.

Hvad kan du bruge dette til, hvis du er kunde?
Du kan med dette site få afprøvet mulighederne med Microsoft Dynamics CRM i en periode på 30 dage, hvor du også har gratis adgang til hjælp og vejledning i at optimere din brug af løsningen. Vil du herefter blive ved med at høste udbyttet, kan du direkte på sitet købe fremtidig adgang til løsningen hos en CRM hosting partner. Alternativt kan du naturligvis også implementere CRM som en traditionel løsning, serviceret af IT-afdelingen.

Er du allerede CRM-kunde, kan du med dette site lade en kollega få succesoplevelser med Microsoft Dynamics CRM ved at prøve det eller du kan ’invitere en ven’, som også skal prøve alle fordelene ved Microsoft Dynamics CRM. Blot send linket sammen med en invitation om at opleve styrkerne og effekterne ved CRM!

Se mere om styrkerne og effekterne ved Microsoft Dynamics CRM her.

Hvordan gør du som partner?
Ønsker du at tilmelde dig denne kampagne, så kontakt Martin Houlberg Jensen på martinhj@microsoft.com og hør nærmere om betingelserne.

Hvad siger markedet lige nu?
Ifølge en række analytikere vil der inden for de næste år kunne ses en stigning i danske virksomheders investeringer i CRM løsninger. Vi kan allerede se denne tendens og den er blevet yderligere forstærket af den økonomiske situation, der motiverer virksomheder og organisationer til at stille skarpt på procesoptimering, øget kundeservice og -loyalitet samt omkostningsreduktion samtidig med forretningsudvikling. Dette er essenserne af CRM!

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

News and Actions on Sure Step - for Success in CRM Implementations

martinhj@microsoft.com — Tue, 28 Apr 2009 11:15:00 GMT

Dear partner,

Sure Step is important to secure rapid, solid and effective implementation of the customers CRM application and business changes around CRM processes. This blog post presents you with some important resources for you to secure your business and projects. Use and benefit, power-up and succeed!

Assess your knowledge of Sure Step
Use this free, fast, online assessment to verify how well you know Sure Step. Upon completion of the assessment you will receive a learning plan to help guide you in your efforts to continually enhance your Sure Step implementation skills. Mastering Sure Step enables our partners to minimize risk, improve customer satisfaction, and increase efficiency!

Learn more on PartnerSource here.

Get your success story out
Submit your reference nomination - a customer that is willing to speak with partners and prospect customers and tell how Sure Step and the partner - you - gave them value during the implementation project and secured the basis for a solid and long term CRM solution.

Contact Sure Step Lead for Denmark and Iceland, Thomas Ødum Halse with your great story on how Sure Step helped improve your implementation projects and secured the customer satisfaction on a higher level.

New Sure Step Partner Case Study Now Available
Learn how a Microsoft Gold Certified Partner experienced fast growth in its Microsoft Dynamics CRM practice, found ways to secure all pending business and use resources more effectively, control costs, and increase customer satisfaction. With sound methodology, best practices, guidance, and documentation, the Microsoft Dynamics Sure Step Methodology proved to be a comprehensive business-enabling resource. Since this partner adopted the methodology, it has used Sure Step to scope every implementation project and close a significant volume of new business. Clearly set expectations and careful planning boost customer confidence and help customers realize solution benefits rapidly. And, with Sure Step tools and materials, the partner minimizes the cost and risk of complex projects, streamlines technical training, and gains valuable efficiencies in its resource utilization.

Read the full case study here and consider how you can benefit in similar ways.

For more information, read the announcement on the Sure Step Spring 2009 Release here.

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Integrating Microsoft Dynamics CRM with Microsoft Dynamics NAV - a CRMUG Roundtable session

martinhj@microsoft.com — Wed, 22 Apr 2009 09:55:00 GMT

Are you using Dynamics NAV along with Dynamics CRM? Then join this roundtable, hosted by NAVUG, to share & listen as other companies discuss their interest as well as experience around Integrating Microsoft CRM with NAV.

The Roundtable will explore the following topics:

What value does integrating CRM & NAV add to my organization?
What are the technical aspects of the integration?
How does Microsoft Sharepoint fit in?
Who has performed the integration & what can they share with me?

Logistics
Date & time: 28th of April 2009 20.30 - 21.30 Danish Timezone and 18.30 - 19.30 Icelandic Timezone.
The session will be hosted via Live Meeting.
For more information on this session and to register go here.
For more information about the "Dynamics CRM User Group" go here.

Thanks to the Dynamics CRM User Group for this initiative.

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

The short-cut for knowledge: Microsoft Dynamics Insights

martinhj@microsoft.com — Tue, 31 Mar 2009 14:02:00 GMT

You spoke and we listened. We need to give you information more clearly and coordinated, targeted and streamlined. You as a partner need to have a better use of the many information channels coming out of Microsoft.

The answer is the Insights News Tool.

Maybe you already heard about Microsoft Dynamics Insights, or just 'Insights' for short, and are even using it. If not, here are some quick pointers to get you started.

We are in the process of rolling Insights out to partners, replacing Journal, various e-mail lists and other information tools. You as a partner are encouraged to sign-up to Insights and get going with this tool as your primary news feed.

Soon we will be addressing our customer community with Insights as well and then all our partners will have the opportunity to participate in the communication, adding their own news and contributions.

What's so great about it?
Here are some of the benefits of Insights

Role tailored information streams - you decide the types of information you want
Quick overview of recent news from various sources
Present news and information from PartnerSource (and CustomerSource)
Gather information from RSS-sources like blogs
All in one place and with the filtering of your choice

What to do?
Here's what you can do to get started:

Install the Microsoft Dynamics Insights Tool
Select your area(s) of interest
Set-up the blog area on the lower right side to this blog :-)

For Danish partners here is more information on Insights at PartnerSource.

All partners: Get information, get knowledge, get Insight-s :-)

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Microsoft Office Communications Server - addendum, download links

martinhj@microsoft.com — Wed, 11 Mar 2009 13:34:00 GMT

Thanks for all the input. This addendum post gathers download resources.

Trial Downloads
Microsoft Office Communicator 2007 R2
Microsoft Office Communications Server 2007 R2

Microsoft Office Communications Server 2007 R2
Attendant
Group Chat: Server Client Administration Tool
Group Policy Documentation
SDK
UCMA 2.0 Speech Language Packs

Microsoft Office Communicator Mobile 2007 R2
Pocket PC
Smartphone

Microsoft Unified Communications Managed API 2.0 SDK
(32 bit) (64-bit)

Other
Microsoft Office Live Meeting 2007 client
Office Communicator Phone Edition (2007 R2)
Conferencing Add-in for Microsoft Office Outlook

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

The new Microsoft Office Communications Server 2007 R2 - imagine this together with CRM

martinhj@microsoft.com — Thu, 05 Mar 2009 20:11:00 GMT

Here is a brilliant opportunity to get more out of CRM and at the same time to cut cost on travel, shorten the customer service cycle and bringing colleagues closer together, not meaning geographically but purely process-wise.

OCS empowers collaboration with customized presence states, Group Chat, Live Meeting, sharing desktop and more, even with the customer, is just at your fingertips and all of this goes very nicely hand in hand with the CRM system.

Are you already working with presence states and saving valuable time in calling or chatting with the right person available immediately instead of trying to reach busy colleagues and chasing somebody, who can help? Save a lot of time by knowing on beforehand if he or she is available, and if not, get notified when they become available.

More great possibilities include:

Audio conference call with customers and colleagues - online, with the click of ONE button, just invite to an appointment in Outlook
Build it into live business applications and business processes - Microsoft Dynamics CRM for one :-)
Move conversations between applications and devices - only focusing on the task at hand
Instant messaging with more than just plain text (namely rich text) and with more than one person, even go to Group Chat

A lot of really nice and business wise features are at the center of the new OCS and I urge you to take a closer look at the material and product. Just think of the added business value and possible developments of the business.

Now, look out for an upcoming blog post on CRM closer together with OCS.

Powerful stuff!

Useful links

Product Overview

Understanding unified communications for the call center

Getting Started

Downloads

Deployment Guide

Attendant Deployment Guide

Supported Migration Paths and Coexistence Scenarios

Capacity Planning

Thank you to Dietmar Dossow for some very useful TechNet-resources.

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

The Power of Choice - be a good host to your employees and customers (3/3) - How?

martinhj@microsoft.com — Thu, 26 Feb 2009 16:25:00 GMT

Welcome to the third and final part of the blog post series on The Power of Choice. In this post I’ll focus on how you and your customers get the train rolling. So, not much talk, just right down to the stuff you’ll benefit from on both levels of The Power of Choice - the company’s IT Environment and the users Access.

The Power of Choice - level 1: Environment
Different environments can co-exist and be adjusted to the needs of each company. Whether you or your customer wants full or partly hosting for the CRM (or any other IT) solution, the real Power of Choice is to be able to combine it with on-premise or prefer one over the other according to the IT and business strategies.

Microsoft is renewing the focus on the right platform, with Windows Azure as an offer to companies to escalate the use of the cloud. You can think of Windows Azure as a new service-based operating environment specifically targeted for this new cloud design point, striking the best possible balance between two seemingly opposing goals. Windows Azure will be the highest scale, highest availability, most economical, and most environmentally sensitive way of hosting services in the cloud.

So, the combination of Software and Services gets fuelled and rockets away with Azure.

Learn more on Windows Azure

The Power of Choice - level 2: Access
When it comes to the access for the users they have different opportunities as discussed in part one. Again, one or more of them as the correct and optimal choice according to the process or users role in question, will give highest level of benefits and best user experience. For mobile users there are several solutions available for accessing CRM and thereby the customer data to support the best dialogue and business with them. In addition to our own CRM Mobile Express solution and framework, here are some mobility vendors for CRM supporting Windows Mobile:

Logotec Engineering

softBRIDGE

Softtrends Mobile CRM+

TenDigits

For partners - The Software-plus-Services Roadmap for ISVs
A new online portal specifically for your hosted ISV customers, providing easy access to S+S resources across all Microsoft online properties from a single location. The portal is available at: http://www.microsoft.com/hosting/ISV/default.mspx.

More good resources

Microsoft Dynamics CRM Mobile Express Datasheet

Microsoft Success Stories with Software + Services

Mobility in Microsoft Dynamics CRM

I hope this series was relevant and useful. And I wish you benefit and fun with The Power of Choice.

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Sure Step Service Pack 1 Now Available

martinhj@microsoft.com — Mon, 15 Dec 2008 15:01:00 GMT

This service pack is providing general improvements to the overall user experience, including:

Platform enhancements:

The Sure Step setup tool has been enhanced to permit the user to select the destination location for Sure Step documents during installation.
In the Documents and Projects views, phases show the number of files within them matching the filtering criteria.
The Reference pages have been updated with our new support information.

Content fixes:

Corrections have been made to content in all language packs including fixes to filtering issues, broken or unavailable links, and minor changes to text.
Some documents did not properly accept a user-supplied logo when the project logo wizard was applied. These documents have been identified and fixed.

Bug fixes:

A number of fixes have been instituted to regularize the experience of navigating the Sure Step client and viewing its content.

If you do not currently have Sure Step installed: Go to the Sure Step download page on PartnerSource.

Accelerate the adoption of Sure Step within your organization!
This 1-hour on-demand webcast introduces a process, tools and tips to help you drive the use of Sure Step. The faster and more thoroughly you adopt the concept, the faster you will reap the benefits of Sure Step: shorter sales cycles, increased wins, managed implementation risks and higher customer satisfaction. The webcast discusses the reasons why you should adopt Sure Step, how you should plan and prepare for the first use of Sure Step, the tools and resources that you can access, and finally how to use Sure Step to the max.

Go to https://training.partner.microsoft.com/plc/details.aspx?publisher=12&delivery=255322 to access the Webcast.

New Videos Featuring Sure Step and Services for Microsoft Dynamics Now Available
With a powerful, growing portfolio of options, Services for Microsoft Dynamics helps you and your customers increase efficiency, productivity, and profitability. In other words, everybody wins with Services for Microsoft Dynamics.

Business Ready Enhancement Plan, Customer Services, CustomerSource, Partner Services, Sure Step and Licensing - with these powerful services, it’s no wonder that Microsoft partners and customers worldwide see Microsoft as a strategic business partner for every stage of expansion and development. And by providing customers with access to the most robust services, partners can help them meet ever-higher business objectives.

So: Serve Up the best services to your customers. Go to Services on PartnerSource to view a series of videos about Services for Microsoft Dynamics, including Sure Step, to learn more about services available.

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Smart business: How Microsoft Dynamics help customers save money

martinhj@microsoft.com — Wed, 10 Dec 2008 16:28:00 GMT

Also - one would even say especially - for us in the delivery link of the chain, this is important knowledge. Go via the link to the tools and further information on how to support and help your customers in these challenging times.

Without a doubt, the current economic situation is a topic that is on both your and your customers' minds. The question that is consistently being asked by our customers is “How can Microsoft help save our company money?” Microsoft Dynamics solutions can help save customers money and we encourage you to be proactive in sharing these cost ideas with them.

Click here for more information.

Use, benefit and Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

Invitation til CRMClubDeliver - demo-træning i Berlin (Danish partners only)

martinhj@microsoft.com — Mon, 20 Oct 2008 10:37:00 GMT

Fremragende mulighed! Vores partneres konsulenter - medlemmer af CRMClubDeliver - inviteres hermed til undervisning og træning i demo og forberedelse. Det foregår i Berlin den 1. og 2. december i år. Har du tilmeldt dig CRMClubDeliver, har du fået en email fra mig med invitationen. Er du ikke medlem, kan du tilmelde dig her.

Kurserne er Discovery2WIN og Demo2WIN og du kan se mere om dem her.
Der er et MEGET begrænset antal pladser, så hvis du vil med, skal du skynde dig at tilmelde dig. Det foregår efter ført-til-mølle.
Bemærk: For at kunne deltage på kurserne, skal du forinden bestå eLearning-kurserne, som du vil få besked om.

Denne event er også en god lejlighed til at netværke deltagerne imellem samt med kolleger fra andre lande. Vi arrangerer desuden en social aften mandag den 1. for de interesserede.

Tilmelding eller mere info: send en email til mig.

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team